It was ok

For the price of the rooms. It wasnt worth it. Only one toom had ac , the rest of the unit had fans. The onsite restaurant was closed food had to be purchased outside. I had 2 rooms and had requested they be as close to each other as possible but ended up being on opposite ends of the property. The property also looks run down and looks like it might shut down at some point.

DO NOT STAY HERE!!!! EXPEDIA NEEDS TO REMOVE THIS ACCOMMODATION FROM THEIR SITE LIST- The receptionists had no idea, the cooked breakfast we paid extra for was terrible- it wasn’t a cooked breakfast at all it was a continental breakfast if that! ((instant coffee, stale cereal, 2 slices cold toast, half a banana, full cream milk- no alternative The room itself was disgusting- filthy shower, had to wear thongs in shower. The towels were stained, the linen old, the bed was old, the kitchen was not a “full kitchen” as described, the kitchen was dilapidated. There was no aircon in the family area only in the bedroom and who knows when or if that was last cleaned? Ceiling fan was ok but noisy. The toilet cistern ran 24/7. There was no restaurant on the property. No WI-FI available. The property was directly behind the airport runway so it was very noisy. There was no spare key so if we wanted our room “cleaned” we had to leave the key at reception. In room phone not working. It was on the whole old, filthy and dilapidated. In fact we left early because it was becoming quite depressing! As did others!!!!! DON’T STAY HERE 😡 Garden was actually quite nice and the pool was ok.

Very friendly and very willing staff. The only things at fault was the pool which was discoloured. Maybe needs to be checked for chlorine on a weekly basis using pool test strips to keep the pool clear. I stayed there for 5 nights and the water contained a small amount of green algae.

We arrived around 4pm and one of 2 rooms was not ready until 6.30pm. The available room smelled of urine and was damp due to just having been cleaned. There were no blankets on the beds and the aircons were on and remote controls didn’t work to be able to turn them off. There were no pots or anything to cook in the kitchen. I had to go and follow up the key for the second room despite having been told I would get a phone call once our room was available. The pool was green. The staff were pleasant and apologetic and were obviously just doing their best. Perhaps more staffing would have helped. The location was convenient and the restaurant next door was great.

Despite the property and facilities needing a good lift and new coat of paint. The location is convenient and the area quiet. Liked to be able to chill in the room while leaving the balcony door open, really liked the privacy of it.

Good location

Good location, a 10min walk to Smuggler's Cove & Wailoaloa beach. A few local restaurants and bars. 15min taxi ride to Port Denarau. The grounds of the property and pool area are lovely and well maintained. The complex buildings are run down and in need of maintenance work. We mostly had no hot water in our room and had cold showers all week. The staff were helpful and hospitable. We were mostly the only guests staying there. On a few occasions, there were people drinking heavily and partying - which in itself was fine but we had some drunken men banging on our door and shouting at 1.30am and overheard a very loud fight between a drunk couple at 6am on Sunday morning. As 2 female friends travelling together, these experiences were unsettling. There is security on site and I assume they shut this down fairly quickly but just an FYI - this is not the best option for solo female travellers. Better to stay around Smuggler's Cove area. I imagine GWV was a hive of activity before Covid. I hope that with some investment into repairing the property, it can be restored to its former glory.

Good location and amenities

The furniture was old and the bedsheets were way old and room cleaning should be everyday rather than every two days.The location of the property is great and the landscape is superb.loved the gardens with native and local plants.

I would never stay there again. Photo was something else and in real it was so dirty amd stinking.

There were tons of bugs. Bed bugs, cockroaches and mosquitoes. This hotel seemed more for locals. Virtually no restaurant. No other amenities. Pool is ok but needs a lifeguard as it’s way too overcrowded and kids are always left unattended at the water slides. Staff was helpful but need more training. Kitchen needs to be more stocked with cooking utensils. Overall ok for a long term stay if you can slum it.

First of all, I reckon the staff did their best to serve the customers. But the facility of this hotel is old and like a motel. For example: 1 Rooms are separated by the internal door. If anyone on your next room talking or even switch on / off the light, you can hear clearly. And I don't understand the their hotel rules, customers bring cooking wares to cook and even stereo speakers to have party in the room is allowed? You can't sleep early if you have trip to islands next morning. 2 The white pillows are darker inside. If you check by removing the pilliow cover. 3 Bed light doesn't work. I've mentioned 3 times no one come to fix. I will not recommend you book this hotel if you are travellers from other countries. Actually, the fact is, during my 4 days stay, I never see any foreigners. This hotel might be the paradise for local residents to have parties. But not for oversea tourists. By the way, there is nothing for the staff to improve. The staff already did their best I believe. Enthusiastic and always try to help. It is the owner of the hotel needs to work on a lot things to make it better.

First of all, I reckon the staff did their best to serve the customers. But the facility of this hotel is old and like a motel. For example: 1 Rooms are separated by the internal door. If anyone on your next room talking or even switch on / off the light, you can hear clearly. And I dont understand the their hotel rules, customers bring cooking wares to cook and even stereo speakers to have party in the room is allowed? You cant sleep early if you have trip to islands next morning.2 The white pillows are darker inside. If you check by removing the pilliow cover. 3 Bed light doesnt work. Ive mentioned 3 times no one come to fix.I will not recommend you book this hotel if you are travellers from other countries. Actually, the fact is, during my 4 days stay, I never see any foreigners. This hotel might be the paradise for local residents to have parties. But not for oversea tourists.By the way, there is nothing for the staff to improve. The staff already did their best I believe. Enthusiastic and always try to help. It is the owner of the hotel needs to work on a lot things to make it better.

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We were only spending the night but found it clean and functional. the pool looked nice. The food was delicious and the staff very nice. The WiFi costs but we were handed a phone to text our kids that we were OK, which I thought was very hospitable. It is located out of town a small distance.

Bathroom had leaks, took 3 calls to get that sorted. WIFI was down and no one bothered informing me,no apology either. Some staffs in office were rude

I liked the fact that as soon as I got my studio room which was not what I was expecting I asked for an upgrade and I was given a lovely villa which was clean and very comfortable. I didn't like the fact that wifi was to obtained at a very high cost each day

I liked the fact that as soon as I got my studio room which was not what I was expecting I asked for an upgrade and I was given a lovely villa which was clean and very comfortable.I didnt like the fact that wifi was to obtained at a very high cost each day

Great

Great

Hotel staff not friendly, checking was poor, restaurant food, not good service, they said don't have to make food, TV only one channel and poor connection, not enough lighting very week light though out the room not happy with this hotel would never go back

Hotel staff not friendly, checking was poor, restaurant food, not good service, they said dont have to make food, TV only one channel and poor connection, not enough lighting very week light though out the room not happy with this hotel would never go back

To start with the positive, the staff were so lovely, especially Deepak at the restaurant. The pool and slide were amazing. The resort is in quite a handy location, near beach and town. But it seems the resort is poorly managed. We were disappointed due to a lot of misleading/false advertising eg there was no wi-fi in the rooms (apparently it was "down" but we were suspicious, they let us log in to the WiFi in the reception area but it was unreliable), there was no babysitting service, both these were advertised. Fresh towels were as rare as gold! With maid service, you can expect the floor to be swept and a packet of toilet rolls left on the table, no bedding changes. A big disappointment for us was that there were no cocktails available which is pretty unusual for a resort! And it's worth noting that it's right next to the airport which was a fantastic spectacle that our son LOVED but you may want to pack ear plugs. We still recommend the resort and would have had a much better time if we hadn't got our hopes up about certain services which were promised but undelivered.

To start with the positive, the staff were so lovely, especially Deepak at the restaurant. The pool and slide were amazing. The resort is in quite a handy location, near beach and town. But it seems the resort is poorly managed. We were disappointed due to a lot of misleading/false advertising eg there was no wi-fi in the rooms (apparently it was down but we were suspicious, they let us log in to the WiFi in the reception area but it was unreliable), there was no babysitting service, both these were advertised. Fresh towels were as rare as gold! With maid service, you can expect the floor to be swept and a packet of toilet rolls left on the table, no bedding changes. A big disappointment for us was that there were no cocktails available which is pretty unusual for a resort! And its worth noting that its right next to the airport which was a fantastic spectacle that our son LOVED but you may want to pack ear plugs. We still recommend the resort and would have had a much better time if we hadnt got our hopes up about certain services which were promised but undelivered.

The kitchen facilities were good. The other bathroom was a bit run down

Waited for 1 hour for front desk to find n check ne inn. The room didnt have hand, face, or floor towels when i asked they simply said no they disnt have it asked for extra towels never came with the room was not clean and also i booked a 2 bedroom villa with my family i had to pay $60.00 extra for them to stay this was bs also i paid $140.00 US for this room they only had 2 channels for the TV i mean i dont understand that we couldn't watch tv i really hated this i will never go bad again. Also they need to know customer service mean and how to accommodate people for the room

Waited for 1 hour for front desk to find n check ne inn. The room didnt have hand, face, or floor towels when i asked they simply said no they disnt have it asked for extra towels never came with the room was not clean and also i booked a 2 bedroom villa with my family i had to pay $60.00 extra for them to stay this was bs also i paid $140.00 US for this room they only had 2 channels for the TV i mean i dont understand that we couldnt watch tv i really hated this i will never go bad again.Also they need to know customer service mean and how to accommodate people for the room

We arrived in this hotel on 11 July 2019. We booked 9 nights. Still here but, I couldn't to write a excellent review about it!! Nice welcoming, smiling and friendly staff. Every staff members are so kind, gentle and helpful. Made us fell at home. Tours and tickets assistance always available. The room are very clean , spacious with a nice terrace. Housekeeping service every day if want. Amazing and funny swimming pool. The environment kept very clean, perfect to have a nice relax, enjoy the green garden around you and the good food in the restaurant. Would definitely recommend staying here as a beautiful hotel with the best service. Chiara & Maikol

We arrived in this hotel on 11 July 2019.We booked 9 nights. Still here but, I couldnt to write a excellent review about it!! Nice welcoming, smiling and friendly staff. Every staff members are so kind, gentle and helpful. Made us fell at home. Tours and tickets assistance always available. The room are very clean , spacious with a nice terrace. Housekeeping service every day if want. Amazing and funny swimming pool. The environment kept very clean, perfect to have a nice relax, enjoy the green garden around you and the good food in the restaurant. Would definitely recommend staying here as a beautiful hotel with the best service.Chiara & Maikol

Staff were very friendly but their 1 towel per day policy was not good. No pool towels were distributed. Night receptionist needs more training on telephone and how to talk to guests.