Our bathroom had not been cleaned prior to us checking in, someone's wet and dirty towel was still hanging on the back of the bathroom door, hair was all over the floor and shower wall, and our shower/tub did not have a shower curtain. While the front desk staff and housekeeping staff were very nice, I requested management to contact me to discuss the issues and they never did. I was extremely disappointed with our stay and will never stay here again.

Easy check-in. Hardworking staff. Just stay here.

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Great Place!

The room was very clean and comfortable. But if you stay there housekeeping only cleans the room or supplies you with towels, clean sheets etc every three days or you need to request if you want it done sooner.

Nice staff and good place.

It was fine

It was nice

The lobby smelt good. As soon we walked into the room it was a comfortable feeling. Breakfast was great.

We enjoyed our stay

Super clean and it smelled so great customer service excellent and good very good the ladies at the dinning room were soo pleasant and polite overall a 10 plus

Great hotel; clean and great condition. Easy access to Highway and restaurants. Highly recommend

Everything looked clean and well maintained. Checking in was super easy and staff was very friendly. Room was clean and bed was very comfortable

wifi connection and speed is very Fxxk

Nice room with comfortable beds. Thank You!

The property looks clean. The rooms seem newly renovated. The bed was super comfortable. Nice bright bathroom. Breakfast was good.

My room (107) look’s remolded recently. Looks clean / new. The breakfast is good enough.

Very enjoyable for our family’s recent wedding weekend.

Great location everything was nic

Very comfortable room!

Great customer service

The room was a good size. The bed was comfortable and the front desk gave us pillows when we asked for additional ones. The flooring was odd, vinyl plank floor in most of the room made things louder. The shower had several areas that looked like mildew around the edge. The cockroach crawling up the shower curtain was quite a surprise. The front desk staff seemed nice. There was a housekeeping person that completely blocked access between the elevators and front doors with a cart the first morning we were there and forced us and some other guests to have to go out the side doors and walk around. The next morning she nearly blocked off the door to our room and just stared when we said "excuse us". We had to squeeze around her cart to get in our room. I guess she expected us to stand there and wait til she was ready to move.

Welcoming staff are very friendly and helpful. Nice rooms.

Good location, good amenities.

I thought that the staff was very helpful and friendly. The room’s are comfortable & clean.

Renovations ongoing, service was excellent but construction conditions were poor

Nice and quiet in spite of remodeling going on.

Property under renovation. Very early work schedule, inconvenient noise level , no warning prior to booking ( should offer a rebate or voucher for future stay in Balstrop.

Easy to get to with dining options close by

Under construction, no working ice machines, debris thrown around dumpsters.

The bathroom tub was rusted, as well as the bathroom door. Ceiling had water damage . We were not told that the pool was closed or that the hotel was under construction when we made reservations. The ice machines did not work so we had to go through the desk to get ice. We were very disappointed.

The property was clearly just renovated and very clean, the beds new, enough towels. Breakfast was very basic and the staff inattentive, but we got lucky at check in and the gal was very polite and prompt. Check out was really awkward as the staff was chit chatting over a video on their phone so we waited.