Splendid Star Grand Hotel & Spa
About this hotel
Situated in Hanoi, this lovely hotel for R 551 per night is a fantastic option for your next vacation. Art Deco hotel connected to a shopping center in Old Quarter with full-service spa This smoke-free hotel features a full-service spa, a restaurant, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, coffee/tea in a common area, and 24-hour room service. Splendid Star Grand Hotel & Spa offers 28 air-conditioned accommodations with washers/dryers and minibars. These individually decorated and furnished accommodations have separate sitting areas. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets. This Hanoi hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Hot Tub / Spa
TV
Map of Hanoi
Reviews
4.5/5.0
Excellent(879 Reviews)
2.0
Front staff were nice, but the rooms were old and beds dirty. There were shoe prints on the bed linen and mold on the shampoo bottle and shower head. They switched us rooms, which was a little cleaner, but not by much. Witnessed the hotel cleaners on their phones and eating more than cleaning.
3.0
Good location in old town but looks nothing like photos. They pulled a bait and switch when we arrived they said they upgraded us to their other property and we walked 15 minutes with our luggage at 10 pm to a completely different hotel. Breakfast was supposed to be included but there was no breakfast at the “upgraded” hotel. Would not recommend this hotel.
4.0
hotel was ok, clean nd staff friendly, room was extremely small and bathroom even smaller.
3.0
,nice big room with balcony,nice breakfast,very helpful staff!
3.0
Everything was great. Staff are very friendly
2.0
Centrally located hotel with super fabulous staff.
8.0
Very good location and friendly staff. Nice breakfast.
2.0
Very helpful and wonderful staff
3.0
The staff is excellent, everyone helped us, specially Brian and Ding. We spent two nights but we'll come back.
They organized a tour to Sapa for us and they were helpful in every aspect
3.0
Are very friendly and accommodating. For Southeast Asia the rooms are very very large. A great place to stay in a great location.
2.0
Horror hotel
10.0
The breakfast buffet was a delight, the food fresh and tasty. A good variety from fresh fruits, egg omelet, bacon, pork balls, mixed vegetables Vietnamese style and delicious plus ordered chicken or beef soup. Superb coffee Vietnamese style.
1.0
Cleanliness of bathroom and shower room is not good.
Too weak water pressure in the shower.
2.0
Although hotel room was adequate for our stay as we weren't in the room that long & didn't require much; the photos on the booking looked a lot different to what we had. Hotel staff were lovely & attentive. Location makes it walking distance to most old town sights.
10.0
We love Splendid Star, we came back twice in one trip! Mr Harry and his team are all super friendly and helpful. A highly recommended place to stay in Old Quarter.
2.0
Really appreciated that the wifi was good since I had to work during my stay! Very nice staff!
1.0
The hotel markets itself as a 4 star hotel but it’s really a 2-3 star hotel. It is so old and dirty. The bathroom was absolutely disgusting and I had to wear shower shoes. The room had a werid smell. The pictures of the hotel does not look like the room at all. NOT EVEN CLOSE. the carpet was old and smelly. They had some stains on the wall. My faucet would leak when I would turn it on. The shower head was broken.
I asked for half refund but they wouldn’t allow it. We finally got a new room the next day and it was BARELY BETTER.
I WOULD NOT RECOMMEND AT ALL.
6.0
Nice location with very friendly staff. The room was a bit dusty and the church nearby was very noisy due to the bells ringing regularly. It’s a good place to stay for a short visit.
2.0
Staff were great. Breakfast had a good tasty selection. Went of the recommended Ha Long Bay boat trip which was well worth it. Wifi access intermittent in the room but hey, you don’t go to Vietnam to surf the web. You can do that at home. Overall, for the price, friendliness, location, this place is excellent value for money.
3.0
The hotel staff were fabulous. They were friendly, kind, loved our kids, and helpful! The hotel was in a wonderful location and it was so easy to navigate.
2.0
It is very misleading to have the word spa next to the name of the hotel!
5.0
Right in the heart of the French Quarter. Very convenient to walk to the night markets. Hotel is on a side street so it is very quiet at night. Customer service was excellent. You can book all kinds of tours from the hotel. We booked our luxury tour to Ha Long bay there.
5.0
Great stay
5.0
It’s in a great location to access the old quarter and Hoan Kiem lake and great street food.
3.0
We had a great stay at the Splendid Grand. The best part was the wonderful service, great breakfast each morning and awesome location in Hanoi’s old quarter
2.0
It was comfortable, clean, and convenient in general. Breakfast was also quite nice.
5.0
Great service!
5.0
Hotel staff was extremely hospitable, everyone was so nice and even gave me good recommendations for food and sightseeing in the area. Hotel was clean and located in a very nice area, convenient for walking to attractions.
4.0
Overall hat a very comfortable stay in Hanoi! Very friendly staff members!
5.0
Excellent stay, very nice and helpful staff!! 😃
5.0
very good!!
4.0
The hotel is right for the price. The only setback is its location. A challenge especially when weather is bad.
5.0
We enjoyed our stay at the Splendid Hotel. The room was clean and the staff were very accommodating. Mr. Harry helped us with setting up transportation and tours for the sites we wanted to see. He also helped us with transportation to our previously reserved hotel in SaPa including tours and meals through his partner hotel (Golden Villa SaPa). He set up a driver to pick us up and return us to our hotel daily in SaPa for breakfast and lunch and tour guides came to our hotel to take us on our trekking tours. We didn't have to worry about a thing! Mr. Harry was an integral part of making our trip to Hanoi and SaPa very memorable!
Our room was overlooking an alley road and the view was of buildings, but we had a great view of St Joseph Cathedral! Be warned that the bells from the cathedral are loud and ring very early in the morning. We didn't mind them, but some might not want there sleep interrupted. I actually got up early and sat out on the balcony waiting to hear them! The balcony is very small, but it was nice to have one.
Breakfast was served daily and had a nice variety of choices each day.
I would recommend this hotel to anyone visiting Hanoi.
5.0
Awesome
3.0
Very good stay. Room was clean and beautiful. Harry and his team made the stay that much better!
5.0
The staff at Splendid were what made this hotel experience very special. The front desk staff doormen were welcoming and friendly!
5.0
Ding Dong is the bestselling
5.0
It’s hidden away in an alley but it is in a convenient area
5.0
This hotel gives great value for the money! Very budget friendly but the staff was amazing! Mr Dong is full of energy and ready to meet your every accommodations. We were here visiting for our Anniversary and Mr Dong made sure we felt special! He he personally came out to talk to the taxi driver after the previous to drivers came and left because we had so much luggage! The whole staff is amazing! Mr Dong also got us on a tour after it had started we are so grateful for everything!
1.0
Only plus we found with the hotel was the location and at check in, the people were pleasant and friendly.
Photos are a complete misrepresentation, and falsely advertised grandeur. Instead of getting three rooms with balconies, and nice furniture (as the photos show), we got for all three rooms we booked be would be equivalent to probably a hostel - toilet in the shower, one pillow per person and dirty. No views- all three rooms looked into another buildings l. A dark staircase, that at the time of our arrival was blocked by a mattress so therefore posing a huge fire risk. Wi-Fi only worked per floor inconvenient when going up and down between three rooms as we were a family. As there is only two rooms per floor. Plus the room locking system was out of date and in one of the rooms didn’t work properly (although with brute force it did eventually lock).
When we inquired as to where the room we had booked was they said they only had one of that room and it was fully booked. We asked for a refund on the means of falsely advertised we were told no and refused by the manager. The said if we stayed for 24hrs they would “upgrade" to better rooms. But we just walked without refund out as it wasn’t worth ruining an excellent holiday, with a run down, potentially unsafe, old building.This hotel needs some real care and upgrades to to be worth even close to the money we paid. Completely disappointed by this hotel as we paid good money for it, only to find it was a scam.
FAQs
How much does this hotel cost compared to others in Hanoi?
The average price for a rental in Hanoi is R 716 per night. This rental is R 165 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at Splendid Star Grand Hotel & Spa. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Splendid Star Grand Hotel & Spa pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Splendid Star Grand Hotel & Spa?
We found 6 amenities for this rental. This includes air conditioner, kitchen / kitchenette, internet / wifi, laundry, and hot tub / spa.
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