My stay at the Four Seasons in Guangzhou was made truly special by the exceptional service provided by Jemma and Sue. Their dedication to ensuring guests have a memorable stay is truly commendable. If you're looking for an unforgettable getaway with outstanding hospitality, I highly recommend a stay there.

It's an amazing Hotel Location, the view, the staff, and the italian restaurant.

Very beautiful hotel with the most comfortable pillows ever, but what is the most important - awesome, wonderful, welcoming staff. Special thanks to the concierge master Pierce. He should be training concierges all around the globe on delivering maximum customer's satisfaction. The best service possibile! Thank you

Very good arrangement! Very good customer service!

Cleanliness

Sue at the venue is amazing!

location, service is great

All was great

Staffs need to be proactive that tailor for guests' need. Understood it was just opened after 3 years lock down. Rated 9.2 out of 10.

The attitude of one of receptionists is very bad, whose name is Richard. He was always using Wechat during check in. I’ve been waiting for a while in front of desk, but he was playing mobile phone till I say I’m here for check in. Other staff are excellent.

First class stay ~ excellent room and felt very COVID safe. The staff could not have done more and were very respectful. The breakfast could not be faulted.

Thank you very much. Special thanks to Nancy Ou Yang for her warm welcome, Kent Li and the entire Concierge team, and, really, everyone for their professionalism, warmth, and kindness.

The hotel is impressive. I loved the check in on the 70th floor and the atrium was breathtaking. Overall the service was very good. Staff were attentive, helpful, and friendly. The room was very comfortable. However the layout was a bit odd in terms of the placement and location of items in the room. For example, there was no bin next to coffee maker and mini bar , so you had the option to leave your trash on the counter Or walk across the room to drop it in the bin. Similarly with tissues. No tissues placed in the room, so a walk to the bathroom was required each time you wanted to wipe your hands or sneezed. The lighting in the room was also not as flexible as one would hope. The view on the other hand was spectacular. I we had a river view room and was very impressed with the large windows creating a live canvas. Breakfast was fairly good. There was a decent selection of items on the buffet. Fresh fruit, cheese, cold cuts and pastries. My go to breakfast item when we indulge at a stay in a hotel is always Eggs Benedict or poached egg on toast. I was disappointed that they didn’t offer that option. Only fried egg or omelettes were available. The toasters were also old and needed replacing. Overall we really enjoyed our stay. One of the better Four Seasons experiences we have had. I would definitely go back and would also recommend the hotel.

Excellent!

I stayed for 2 nights at 2 different rooms. At first room, there was a noticable stained at the sofa and there were an expose electric cables (in my opinion very dangerous) at the bathroom wall lights. At 2nd room, the bed was too soft compare to 1st room at 1st night and leaking shower head which a simple tighten solve the problem. The check in was slow and the room service was very slow too. I am disappointed as these were not reflect four seasons quality. However the Guangzhou tower view was amazing and the pool was great too. The hotel interior is great too. A walking distance to malls and great location for business travellers.

It is nice hotel,good service! Just the mattress is a little bit too soft for me.

Service was great and people are very polite ,just the elevator took longer time to wait

I stayed at the Four Seasons while attending the Canton Fair. While the fair is about a 20 minute taxi ride from the hotel they do have bus shuttles every 15 minutes which I found to be very convenient. I usually took a taxi home at a cost of about $4.

Excelente!

Good view, location Average service, breakfast

Service is overall slow. Food is okay. View and amenities are great.

Service is overall slow. Food is okay. View and amenities are great.

Amazing view facing canton tower ; loved the hot jecuzzi in the swimming pool area ; rooftop bar is also great

Could not use the Youtube to listen to sermons.

Everything is wonderful. The staff is welcoming and upgraded my room.

Everything is wonderful.The staff is welcoming and upgraded my room.

My room was not ready when I checked in. They made up with free room upgrade & free late check out. The view is superb! Wish I can stay longer next time.

Excellent Four Seasons service in a stunning building. Rooms are spacious and fitted with all the latest technolog, very high end. Staff is the best!

Just outstanding and great value! Four Season is always great!

Best Hotel ever stayed in Fantastic service & Staff Would definitely stay there again

Best Hotel ever stayed inFantastic service & StaffWould definitely stay there again

Exceptional property wonderful staff did all they could to take care of us