Mandarin Oriental, Guangzhou
About this hotel
Luxury hotel connected to a shopping center in Tianhe with 3 restaurants This smoke-free hotel features 3 restaurants, a full-service spa, and an outdoor pool. Self parking is free. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar. Mandarin Oriental, Guangzhou offers 263 air-conditioned accommodations with MP3 docking stations and minibars. Beds feature down comforters and premium bedding. A pillow menu is available. 46-inch LCD televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Guangzhou hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and safes. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Amenities
Pool
Air conditioner
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Garden
Map of Guangzhou
Hotel in Guangzhou
Reasons to book
People love it hereGuests give this property a top rating
Includes essentialsGarden, Pool, Air conditioner and more
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
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Reviews
4.7/5.0
Outstanding(234 Reviews)
5.0
Well-located, beautiful rooms, great service and dining options.
3.0
Nice, clean and modern hotel. Excellent location connected to shopping center . Friendly staff. sure will go there again.
3.0
Very serviceminder staff, great food quality, nice clean rooms. Everything is superb! I'll be back
5.0
Convenient location, friendly staff and rooms are comfortable.
5.0
great service and very professional staffs, the hotel is conveniently located in a premium area and on top of a high end shopping mall. Early check-in was granted and they are obviously mind their business and doing their best to make their guests happy and to come back. 5-star for everything!
3.0
Hospitality was exceptional. Most helpful staff at front desk and concierge. Housekeeping was thoughtful too.
2.0
Very good
3.0
Excellent hotel. Very high standard from room cleanliness to service and staffing. Really enjoy the stay. Special thanks to Vicki. She helped the check in. Was really friendly and attentive.
2.0
Have to say this was terrible experience for staying at this ‘‘LUXURY HOTEL’’
Parking definitely is a huge pain and what’s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check in
Hotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didn’t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify.
Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
2.0
Have to say this was terrible experience for staying at this ‘‘LUXURY HOTEL’’Parking definitely is a huge pain and what’s more upsetting was that hotel staff provided unaligned info and it took more than 1 hr for us to settle down and check inHotel reception said that duty manager would come and explain the parking issue.No one approach to us.And reception didn’t mentioned any breakfasts info till I further called and checked.Room WiFi showed need to be paid for until I make another call to clarify.Location and facilities are quite good to be honest, but I do think the service level did fail to Mandarin Oriental brand
2.5
The staff called Allan is excellent and he is extremely helpful. Very polite and very good services
3.0
Check in and out手續快且有禮
整體感覺Warm
而問前台觀光地點，有禮也熟悉，且分享廣告情況，節日氣氛等
5.0
Staff was very helpful and friendly! Convenient location.
5.0
Great service and conveniently located. The room was beautiful as well!
5.0
Great service and conveniently located. The room was beautiful as well!
2.0
WiFi is bad
2.0
WiFi is bad
5.0
Friendliness and just the right amount of attention they gave us.
5.0
Terrific staff. Great amenities and great location. A big thank you to Franco in fitness center. You taught me a lot about my physical condition.Thanks to the entire mandarin organization.
5.0
Good location , friendly staff and good food as well ! Definitely will go back next time!
2.5
The hotel is nicely designed and clean, staff is very friendly and helpful, and it’s location is great.
3.0
The service and the environment do not meet up with the expectation.
5.0
The service is in a class of it's own. I booked a Oriental Club room which gave me access to the Club Lounge and amenities including a lovely breakfast, tea and cocktails in the evening. The spa treatments were very good as were all interactions with staff. I always like the MO decor, cleanliness is a given. Where MO stand out is in the level of service detail. I needed something from a nearby store and the Spa Manager came with me to help with translation and to show me the how to find it
5.0
The service is in a class of its own. I booked a Oriental Club room which gave me access to the Club Lounge and amenities including a lovely breakfast, tea and cocktails in the evening. The spa treatments were very good as were all interactions with staff. I always like the MO decor, cleanliness is a given. Where MO stand out is in the level of service detail. I needed something from a nearby store and the Spa Manager came with me to help with translation and to show me the how to find it
2.5
Amazing experience. Great location next to the TaiKoo Hui mall, very clean rooms and great service at the Loft Bar.
3.0
Amazing experience. Great location next to the TaiKoo Hui mall, very clean rooms and great service at the Loft Bar.
2.5
My stay was great, but it took 10 mins for me to get in touch with room service. Wasn’t feeling well and the hotel staff was able to get my medicine within 15 mins so that was a huge plus. Food (room service) can be improved.
3.0
My stay was great, but it took 10 mins for me to get in touch with room service. Wasn’t feeling well and the hotel staff was able to get my medicine within 15 mins so that was a huge plus. Food (room service) can be improved.
2.5
The staff at the club lounge was really friendly, nice and helpful. The food in the club lounge was really excellent too. My friend and I had a wonderful stay in the Mandarin Oriental hotel. We’ll definitely come back!
2.5
Great experience beautiful and vey good hotel!!!
2.0
The staff are very helpful. They are Tony TAN, Jack HO and Kristin
5.0
People, this hotel have people oriented which in the world is very hard to find. You must meet Mr John Lee guest relation manager from the executive floor. The man of the year in Mandarin Oriental.
4.0
Excellent place. Sadly this time rooms had a humid strong smell.
1.0
不適合有長者人士居住。自己亦不会再住。
電开关設計很有問題，要全关再个別开自己需要的燈或电視，完全唔user friendly。lobby和樓層走廊非常黑，出电梯兩边房号好混亂，每次也拐一圈才找到。lobby得2張椅，老人家無地方可坐!!
近1O年住最差的酒店？
1800呢个價位呢種設計質量，可選擇Four seasons Ritz Carlton Conrad Westin Ascott Fraser Suites 。
5.0
One of the finest in Guangzhou! Warm and helpful staffs, big size rooms with luxury decor, comfy bed. Strongly recommended.
2.0
The house keepers are not reliable. Should be very careful in this hotel they are able to do everything.
2.5
Great location. Next to a high end mall with a nice supermarket and food court on the lower levels.
2.5
This hotel is unreal! We have tried several in Guangzhou and really enjoyed a few but this hotel is just spectacular. The club staff Catherine and Grace were absolutely amazing. The amenities near the hotel are top notch and include a high end mall with fantastic food options. Although the hotels restaurants are just spectacular. We can’t say enough good things about our stay and will absolutely be continuing to return to this hotel when in Guangzhou or other areas we travel!
0.5
Great location. But did not expect such a disappointing experience from Mandarin, in terms of both the room itself and the service. The lighting in the room is poorly designed. A small but bright blue light that emits from the charging station shines directly onto the bed. There are also no night lights to guide walkthrough to bathroom in the middle of the night (almost tripped). The lighting control panel only has a Master on/off, which must turn on all lights at once!
After picking up my room phone messages, the phone continues to flash red (message alert) the whole night with no way to turn it off. The red light reflects onto the ceiling, which deflects directly onto the bed. Totally affected my sleep and my next day.
Spent 15 minutes explaining these issues to the man at the front desk, only for him to ask me to repeat same to his supervisor. That took another 15+ minutes, after which she then wanted me to speak to her senior! By then, I was too exhausted and fed up.
Didn't feel good from the hotel. Slept poorly. The staff's apathy was insult to injury. Sad experience.
4.0
Central location, great executive lounge and staff
FAQs
How much does this hotel cost compared to others in Guangzhou?
The average price for a rental in Guangzhou is R 1,031 per night. This rental is R 2,432 above the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Mandarin Oriental, Guangzhou. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Mandarin Oriental, Guangzhou. Enjoy the water!
Is Mandarin Oriental, Guangzhou pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Mandarin Oriental, Guangzhou?
We found 8 amenities for this rental. This includes pool, air conditioner, parking, laundry, and balcony / patio.
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