Fantastic hotel Loved the stay

Good stay

Design is quite old. Everything else was soso.

Design is quite old. Everything else was soso.

It was amazing. The room is super clean, the staffs were very friendly, and helpful. I really enjoyed the stay. Thank you.

It was amazing. The room is super clean, the staffs were very friendly, and helpful. I really enjoyed the stay.Thank you.

Though a good property but the service quality is bad. In 5 days of stay 7 times, it happened the restaurant forgot to send food. The staff overall is well mannered but needs more grooming for catering guests. Food quality and quantity is not so great.

Though a good property but the service quality is bad. In 5 days of stay 7 times, it happened the restaurant forgot to send food. The staff overall is well mannered but needs more grooming for catering guests.Food quality and quantity is not so great.

hotel need renovation

The location is good to me. Meals are good. Staff members are all very friendly. I had a very pleasant stay. Never-the-less, there is a light in the washroom which I don't know how to turn off. This did not bother me because I unscrewed the light bulb in the night. I unscrewed the light bulbs in the closet as well, because I found that these lights won't turn off even the door is closed. I wish to be earth friendly and tried to reduce the waste of energy. On the other side, the light on the desk is not sufficient for my work.

great location and staffs are friendly near to shopping mall

great location and staffs are friendlynear to shopping mall

Good location. The staff needs to speak English better.

Good location, good service, room is big n clean.

The staffs are friendly and go all out to help their customers.

Loved the room, no complaints - really good value for money and great service!

Location is good. Excellent value hotel. Rooms comfortable.

Good to stay for business

The Staff at the Luwansa were absolutely incredible along across from general staff up to manager level. One of the best experiences of staff service from a hotel.

Morning was good taste.

Customer service was excellent. Walls are thin - you can hear noises from the road and also from your neighbours. Hotel breakfast is nothing to shout about and needs more variety.

Nice hotel, stayed 2 days for some business trip. facilities are good, nice breakfast .

Bad check in but they actually upgraded us to a nicer larger room. It was better. The halls look old and dingy as did the first room but our second room was newer and nicer. The housekeeping staff needs a lot of training. They could not understand dirty dishes from clean and then when I went to have a cup of hot water, I tasted it and spit it out - there ere actually soap bubbles in my cup. The resaraunt was nice but very overpriced. We ordered food in but you have to walk out to the road past security if you want to do that.

Bad check in but they actually upgraded us to a nicer larger room. It was better. The halls look old and dingy as did the first room but our second room was newer and nicer. The housekeeping staff needs a lot of training. They could not understand dirty dishes from clean and then when I went to have a cup of hot water, I tasted it and spit it out - there ere actually soap bubbles in my cup. The resaraunt was nice but very overpriced. We ordered food in but you have to walk out to the road past security if you want to do that.

Very nice hotel with reasonable room rate. The area is also very strategic.

Very nice hotel with reasonable room rate. The area is also very strategic.

Nice. Yes nice. Truly nice. It is nice, a very nice hotel.

Wish it was longer, in town for one night and up early the next day. Would have like doing to have spent some more time here and enjoyed the facilities more. Very helpful staff and an easy check in.

Good location with a local small plaza mall beside

Great stay

Bars werent open but hotel was nice and in a good location next to mall

Communication prior to check in was very helpful. Check in was friendly and very efficient. Our Ambassador Suite was magnificent... Spotless, great view, and extremely comfortable. Exclusive lounge access was all the difference between Very Good and Amazing. We appreciated the friendly and yet discrete personal service with snacks, food and beverage on tap. So much more enjoyable having Executive Breakfast at our spacious dining table, browsing the newspaper over quite conversation, than in the general restaurant on ground. All this with the 20th floor city views as the backdrop. Late 2pm check out meant no rushed pack up and run...instead a leisurely phase out, with our bill settled and taxi booked right on our floor instead of having to stop by at Reception. Very nice final touch. Would happily stay again, great value all round!!