SureStay Plus Hotel by Best Western Hopkinsville
About this hotel
Hotel in Hopkinsville with free breakfast and seasonal outdoor pool Along with a restaurant, this hotel has a bar/lounge and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. SureStay Plus Hotel by Best Western Hopkinsville offers 107 air-conditioned accommodations with safes and coffee/tea makers. Each accommodation is individually furnished and decorated. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. Recreational amenities at the hotel include a seasonal outdoor pool.
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Laundry
Balcony / Patio
TV
Map of Hopkinsville
Hotel in Hopkinsville
Reasons to book
Includes essentialsPool, Kitchen / Kitchenette, Air conditioner and more
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Reviews
3.6/5.0
Good(503 Reviews)
10.0
This property was being updated. The place was clean and workers were mindful to not start working early. The breakfast was more than adequate. The staff was extremely friendly.
10.0
All
1.0
First stay went well so I decided to book here again, but my second stay(today) had issues. I did early check-in both times and was charged accordingly. Today, after getting off a 12 hour shift at the hospital, when I first checked-in around 7:20am the first room I was assigned was on the 2nd floor, the room was still dirty so I had to go back to the front desk, second room assigned was on the 2nd floor again but this time the room still had people in it, so I had walk back to the front desk. Third room assignment was in the first floor. Took a shower and finally got settled in bed, 1 hour later construction started and it was right above my room, the loudest drilling you can imagine. Went back to the front desk and got a new bed assigned which was on the 2nd floor. I can still hear the construction but thankfully it was muffled and I could sleep. Woke up around 2pm, to my surprise there was no water running, went to the store and came back. Someone from the front desk stopped me to inform me that they’re had to stop plumbing due to construction but it should be back soon. I appreciate the staff being calm and assisting me, but not once did they apologize for all the inconvenience I encountered. I will not be staying here again.
2.0
being real, room pics lead you to think this is up there with Marriot or something but don't be fooled. This is a old hotel and looks like they are putting on a coat of paint when it needs a remodel!
1.0
this property had cobwebs, ceiling was falling down in bathroom, blankets and pillows had stains and were dirty. luckily we tracel with our own to use on top of yours so we didn't have tob touch them.
carpet was filthy.
the staff harrased me for 2 days! very unprofessional and rude!
3.0
It wasn't bad for being under reconstruction. The breakfast bar was fantastic.
5.0
Staff is very helpful and friendly... nice and big clean rooms ....we love this facility
2.0
Our 1st room attempt the air conditioner was not working. We were to be switched to another room and a key could not be made so they gave us a pass key and said keys would be made and brought to the room. That room belonged to someone else and was shocking opening the door. luckily they were not in the room at the time. The 3rd attempt still with no key smelled bad so we cancelled our visit. The desk clerk was new and not well trained. She tried her best to help but was not ready to be left alone at night. Having the master made me very paranoid and wondering how many people may have one.
3.0
It was overall a good place to stay. Only problem we encountered is that they did not restock the restroom prior to our arrival so we had to ask at the desk for more toilet paper. Housekeeping changed the towels, dumped the trash and vaccumed but did not replace the paper supplies, even after we asked the front desk to make sure it was done.
2.0
Bad smell in lobby. Rooms smelled like combination of stale smoke and urine.
Could not stay there.
Desk clerk could not do a refund, Was told that General Manager would have to do it when he came in.
Unacceptable!!
3.0
Great location and service was professional and very friendly.
1.0
Completely rude staff. Roaches
1.0
The room smelled horrible! The carpet was wet and the worst part is it had bed bugs! While I was in the lobby requesting a refund another guest walked up with a dead bed bug on his finger. DO NOT RECOMMEND!
3.0
Sheets had various stains
2.0
Okay, we would stay again.
2.0
The experience was Ok. The reception staff was great. The room I was in was not okay. There was trash in room behind TV stand and peoples socks on floor near bed closest ro door. The restroom was ok however, the toilet did not work properly and the shower dripped all night.
2.0
We were comfortable. The hotel was undergoing renovation but that didn't create any problems. No one was at the front desk when we checked in, so I had to track down the clerk. While we were there, a bathroom light in our room burned out and the toilet stopped flushing well. Also, the elevator always stopped at the 2nd floor even though no one pushed the 2nd floor button. The hot breakfast items were good.
1.0
Wired hanging out of walls. Elevator old and scratched up badly. Had bugs crawling on my pillows.
1.0
Worse stay ever, room was half made up, tv was on and no remote. Tried to call front desk realized no bulb in lamp phone didn't work. Disgusting ring in tub, missing outlit covers. Musty smell of course air conditioner barely works.
for 100 bucks not That cheap.
2.0
Front desk clerk was about as personable as a rock. Property is undergoing renovation, so it may be better in the future, but my room was run down and dated. Room was clean and complimentary breakfast was good, but I'd recommend other options in the area.
2.0
The location is good, the room was clean and parking was no problem. Staff was friendly. Breakfast was ok. There was only one person at the front desk and she was chatty with the people ahead of me, plus answering the phone, so it took about 30 minutes to check in, and there were people in line behind me at 9pm. In the room neither the coffee pot nor blow dryer worked. There was no bedside lamp, only a floor lamp by the chairs in the sitting area. ALL the electrical sockets were too old and loose to hold my cell phone charger so I couldn't get it to stay plugged in. The elevator stopped at every floor every time it was used, whether there were people waiting or not. Many guests were using the stairs. The hotel was under construction for a remodel so there were paint fumes the first day and constructions workers on site every day.
3.0
Property is in the midst of a complete renovation it appears (as of October ‘22). The room I stayed in had a moldy smell upon opening the door. It wasn’t unbearable so I decided to stay, the hotel was also at full capacity. Noticed what appeared to be mold on the curtains by the HVAC unit. Bought some air freshener for the two-night stay and moved on.
1.0
Avoid, if possible. The hotel looked great, from the outside, and renovations are happening but my room on the third floor was awful. The bedding was stained, mold was found in some of the corners, stains on the walls, bathroom was gross and the so called breakfast buffet consisted of waffles, eggs and sausage. Smoke alarm was missing and the desk chair was also missing an arm.
1.0
We didn't even stay at the hotel when we arrived the desk help was talking about other customers and blaming things on people. They didn't have room keys we had to wait in the hall to be let into the room when we got into the room there were cockroaches also the beds were still dirty from the people that stayed before and us and no smoke detectors or fire alarms in the rooms. It was not sanitary or safe for anyone to stay at.
3.0
decent value for cheap hotel, its overdue for remodeling, painting etc, take out old carpet...etc
4.0
This hotel needs a lot of work and dedicated staff for it to even be open. Everything in the halls and rooms were filthy. The bath, toilet, sink, hair dryer and worse the sink on/off knob was so gross in our room. Good thing I brought Lysol and Lysol wipes.
Carpet gross and none, even halls, were even vacuumed. The elevator buttons didn't work, were broken and entire case loose on wall. There was no state certificate posted in the elevator. Found a switch blade in the room we were in.
I have nothing good to say except the front desk person was friendly. This place should be closed!!
1.0
After checking into my room, I went to the front office to let them know I had no Internet. In the meantime a man come to the office and said someone was in his room. After much discussion I found he had the key to my room. So that was settled. Lady at the front desk trying to make it sound like I went to the wrong room., How did my key work?. Housekeeping had the room clean that there was no toiletries or towels in the room. Most of all no Internet again!
1.0
The public bathroom was out of toilet paper soap and paper towels. They have a pool but it isn’t working, I had to about the pool. They didn’t give me any directions to the room or anything. Half the place seems to be under construction. There are missing sconces and light fixtures so just wires coming out the walls. The elevator was missing a button on the outside and the inside so we could only go to 2 and then took stairs to 3. There is glass & materials everywhere. Doesn’t seem up to code or very safe. We’d not have chosen this hotel had we known. There should’ve been some “under construction” warning.
8.0
Hotel was in finishing stages of upgrades but was not an issue. Cosmetically it was eye pleasing, beds were comfy and everything was clean. Nice breakfast buffet. Unfortunately the walls are paper thin so you her every door and conversation. It was still a quiet place for the most part.
2.0
The hotel was undergoing room renovations and we had some issues with rooms we were assigned to but the front desk clerk on the evening shift was great. See was determined to get us in a room that was satisfactory to us. First room, the a/c didn't work at all. Second room, the the a/c didn't cool very well and the bathtub faucet wouldn't stop the water running. My wife didn't like the noise of the splashing water. At 9:00 pm we just wanted a room to rest and sleep. Third room was very satisfactory. The a/c worked and no dripping water. I turned on the TV to check it worked and the channels were available. It was a thumbs up! For the price we got on Hotels.com, my wife was happy. Remember, you get what you pay for... things happen.
6.0
The workers are lovely. But the bldg itself is not so good. The tv ib our room was so old and grainy. Hair blower doesnt work too.
4.0
Great place!
5.0
They are in a remodel, but work continued in daytime.
3.0
Property is under renovation, hallways smell like cigarettes and smoke, rooms are non smoking. Room is okay picked it because I could bring in my dog. I would not stay here again, ac not working, bathroom fan is noisy the entire place is noisy. Front staff are great though, they moved me to a different room but it wasn’t any better on the Ac and noise level. Elevator is unsafe don’t use it. It is held together with tape. Nota typical Best Western.
2.0
This hotel is going through some repairs. Not good not bad. Mediocre at best. Not worth the money spent. Should have paid the extra $20 bucks to stay at the La Quinta next door. Front desk clerk was super nice and friendly.
4.0
I like a clean place and this is it. Stayed here several times since 2021. Will stay here when I visit
1.0
They Gave Me A Blocked Room & It Didn’t Have Any Of The Amenities I paid For
2.0
Remodeling so doesn’t look the best
1.0
We checked in, and saw the room and immediately checked out. The air conditioner did not work, the room was dirty, the women’s restroom in the lobby was missing a toilet. The stall was not closed and locked. Rather a dirty towel was thrown over the hole. We did not stay.
2.0
Where to begin. How about the door, which didn't close securely without a push. The room smelled of old bacon grease. The towels were dirty, bathroom ceiling was coming down in chunks, sink didn't drain. Floors were, well, I never took my shoes off until I got in bed. But, the bed was good, very comfortable.
FAQs
How much does this hotel cost compared to others in Hopkinsville?
The average price for a rental in Hopkinsville is R 2,001 per night. This rental is R 93 less expensive than the average.
Is parking included with this hotel?
Parking is not specified as an available amenity at SureStay Plus Hotel by Best Western Hopkinsville. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at SureStay Plus Hotel by Best Western Hopkinsville. Enjoy the water!
Is SureStay Plus Hotel by Best Western Hopkinsville pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at SureStay Plus Hotel by Best Western Hopkinsville?
We found 7 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and laundry.
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