Very small, but clean room, but the AC unit was noisy and the thermostat did not work, so I awoke in the middle of the night to an 85-degree room temp. Between that and the noisy unit, I got very little sleep. The USB ports in the lamp were broken as well.

From the reception to size of the room, it was phenomenal. The shower is big, along with shower pressure, plenty of towels, and clean. I will never stay at any other hotel in the city. The Bernic is perfect in every way.

Wonderful hotel even better staff

This was a great, affordable hotel for the weekend with a great location in midtown, convenient to the city by subway or walking, few minutes from rockafeller center and the tree. Room service from the restaurant is great. Our room had a balcony which is rare in NYC hotels. The bathroom had heated floor which was amazing. Staff pleasant and helpful. Room clean and up to date. Bed reasonably comfortable. No huge frills but perfect for a getaway. Solid place to stay, would definitely come back. Great value for what we paid for such an amazing location!

The front desk staff was very helpful and kind to my daughter and I. We loved the room.

The staff was very helpful and polite. We used the valet parking and were amazed at the service. Are brand new vehicle that had not even a scratch was returned in pristine condintion. Accidentally left medication in SUV n staff at garage helped right away. The hotel is centrally located and we had no problem walking to cental park empire state rockerfella plaza trump plaza just amazing spot.Times square short walk as well would be great new years door. Called down to front desk and advised check out time and vehicle was waiting at front door ! Thank you for one of my best states anywhere had an amazing time. Againg great spot

I would love to give this more stars but there were a few customer service issues that brought it down. I have still yet to receive a finalized bill that I was told it would be emailed to me. There was also a time I called to ask the front desk to check on my car, we used valet service and I got an alert that my alarm was going off and doors were unlocked, once again told they would call me but never did. I had to walk to where my car was to check on it.

Super helpful, friendly staff, beautiful but small room. The heated bathroom floor was fantastic. Balcony offered a little fresh air. Enjoyed my stay very much and will likely return.

Good option for a business trip. Perfect location and clean room. Liked the fact that had a small balcony.

Very loud HVAC system.

Great staff, perfect room, convenient location

The breakfast was very good.

Great Hotel

Better than expected!

Small and updated rooms, only one elevator on service during our stay

Very nice stay at a very reasonable price. The staff were extremely nice

I enjoyed the hotel and amenities; however, the staff providing the complimentary breakfast were not welcoming.

It was really nice and clean. Super easy to check in. Staff is great. Slept great and the beds never really comfortable.

Nespresso machine with real capsules. Robe. Enough towels for two. Real cups and saucers. Decent soap and shampoo. Great bedding. Convenient outlets. This room reminded me of the ones I stayed in in Istanbul. A small room with all you need. Although in Istanbul there was a kettle for hot water, but in Istanbul breakfast was free. As I checked in without full luggage, I would have appreciated slippers. But the floor looked clean enough to walk on barefoot. I appreciate that there was no carpeting as many newer hotels have done. It is better for allergy sufferers and easier to clean. My room even had a proper closet. If I would have needed to work on my laptop, the setup was not perfect. There is a small table and the two drawers in the room are in a bench that a person could sit on to work. I would return

Great experience

Overall experience was wonderful. Brittney at the front desk was pleasant and funny. Room was clean, cozy, and relaxing. With the door to the balcony closed, all the outside noise was just that; outside. Bed was great & heated bathroom floors where a lovely extra. Would absolutely stay here again!

This hotel was awesome! Great staff and easy experience all around

Nice place.

I paid for the room with a balcony and a city view. They gave me a room on the 2nd floor in the back area with a view of nothing.It was highly disappointing.i just didint have the strength to complain i wanted no issues. The room was also much smaller then i thought.

I loved that they had a partnership with a local gym next door. The front desk service people, particularly Marilees and Julia, were exceptional and a Hilton is lucky to have them as ambassadors.

No nonsense hotel that is simple. For a place to sleep slower decompress the hotel is very good. Great Manhattan location and fast access to Grand Central Station, United Nations, Murray Hill or Park Avenue.

Overall a very pleasant experience.

First stay at the Bernic, which is also a Hilton Honors resort (didn’t know), but my room on the 18th floor was clean, updated, with a comfortable bed. AC worked very well. Shower was nice and bathroom was clean. I stayed by choice in a smaller queen room as a single on business, would stay again given how nice and clean the remodeled room was.

First time staying here and I loved it! The staff is very nice, the room was very clean, and the bed is really comfortable. Will definitely stay again.

Staff was incredibly helpful and friendly! This was a special stay for my husband's birthday and we got a complimentary upgrade to our room. The hotel also provided toothpaste and a toothbrush since we forgot ours at home. I also loved being able to text staff for any needs during our stay...we realized we ran out of beverages in the middle of the night and housekeeping delivered water to our door within minutes. Excellent service, one of the best hotels we've been to- we will definitely be back!!

Staff were helpful and professional.

Front desk was amazing…….most amazing person of all time. Thank you. Thank you. Thank!