A trip with friends and while our room/stay was fine, theirs was ghastly. The main issue was staff, including the hotel manager, and how they handled both routine and extraordinary issues. Our friends had a naked 60yo man break in to their room at 1:30am. Hotel’s immediate response: “you didn’t shut your door properly”. Our friends are THE MOST security conscious people we know so unlikely. But possible - however, that was not an option for the hotel, they didn’t apologise, they just kept finger-pointing. No acknowledgement of how scary that situation was. Routine? Shower poor, and flip flopped between very hot and very cold randomly. Lights kept going off. They got the maintenance guy in. They failed again later. And again. “We offered you to move room”. Yeah, after more than half way through the 2-night stay and as they were getting a shower before heading out for dinner. Maybe if you’d offered that at 9:30am when original fault reported and “fixed”. There’s a lesson here: you could have nipped this in the bud with a sensible offer of price reduction for the routine, and not (shamefully, never seen anything like it) blamed your guests when they were the victims of a horrifying breach of safety and security. The 60yo was a guest on the 3rd floor (friends were on 4th). But you doubled down on your aggressive (receptionist shouting!) response and so your senior mgmt are getting a formal complaint and your reviews will reflect this. DON’T STAY HERE.

The location, in the heart of old Valencia, was perfect. That staff was fluent in multiple languages including English. Everyone was very helpful and understanding and genuinely welcoming. The room was good, but due to HVAC limitations it was very hot for our liking. There was not way to run ventilation without heat. The windows opened which helped regulate, but the air quality in Valencia in March is very poor so leaving windows open poses its own problems.

Excellent walkability, friendly staff, pleasant stay.

Hotel in a good location just opposite the central market and lots of dining options outside…. Did lack the basic toiletries though… also those with mid size SUVs and up might hv trouble getting into the carpark lift… pls check with hotel prior to driving there

We loved this modern comfortable hotel. The parking costs 20 dollars per night which we found expensive considering we were guests there and the WIFI in the room wouldn't work at all, but otherwise we absolutely loved this hotel! The rooms were very modern and comfortable and the location and breakfast were wonderful. We would definitely stay there again.

Loved our stay

Apparently there are conditions in spain where air conditioning can only be set to 21 degrees Celsius. As wecwere on the top floor it was not cooling the room. They did not communicate this to us until we inquire after the first night and had a very uncomfortable sleep, we were told they would override this and set it to 18degrees Celsius so we closed all windows for a comfortable nights sleep. Sometime during the night they either shut the a/c off or set it back to 21 degrees and we ended up having a hot and sleepless night. Travelling tnrough Spain for 3 weeks it had been the first time ever hearing this regulation in Spain about the a/c being set as low as 21degrees. In all other places it was 18degrees.

Great hotel in the heart of the Plaza de Mercado in Valencia. It really doesn't get much better than this for location! Very quick walk to the Central Market, Silk Exchange and dozens of great restaurants and attractions. The staff was very helpful and attentive.