We had bugs in the rooms roach and termites rooms smells bad tiles on floors all broken , floors dirty and my feet would turn black they change me to another room a little better but tv would work still had termites , light on the pool as give chock to people passing in front lights the grounds had garbage a lot plastic cups inside pools stuff no so friendly I has an disappointed , food really limited choices over all really bad experience I would never go back to that resort

The mini fridge was empty and when I called I was told someone would come to fill it but no one did.

Nothing

There was little to no accommodations in regard to dinner, two of my family members rooms woke up to a flooded bedroom, the stoves didn’t work in any of our rooms, we found a cockroach on my uncles clothes in the bedroom, in order to go to eat anywhere you have to wait for the shuttle which takes about 25 min & if it’s packed you have to wait for the next one. The staff & service were a 0/10, very rude. And the overall I will never go back to this place or recommend it.

This hotel is beautiful but old. When we first arrived it was so exciting but soon turned into a nightmare. The room smelled like mold and they were able to move us. However, two days later our new room completely flooded (this happened to several other people as well). Our clothes were all soaked and they just came and mopped the room out for an hour. The water wasn’t even coming from the doors but rather the floor. The food was mediocre and it was almost impossible to make reservations. They acted as if everything was booked yet you go to dinner and no one was there. It seems as they push people to eat the buffet which was not great and almost the same daily. Several days we ventured into puerto plata for great food, even though we were staying at an all inclusive. Some staff were friendly but it wasn’t worth the trip. If you plan to stay I wouldn’t recommend more than two days.

I regretted being there the very first day, we even left the hotel earlier. ROOMS: We had two rooms (two couples celebrating honey moon) One of the rooms with a jacuzzi and the water was coming out dirty (I took pictures) The other room A/C was broken and it is so hot in DR. The refrigerators had no thermostat (it was broken) and the drinks in the room were not even cooled. There was no electricity like 4 times during the night. Restaurants: they were ok… VERY limited options (even the ones with reservations) Bar: TERRIBLE!! you could notice the liquor wasn’t the one you asked, and the cocktail were juices lol STAFF: most of them were nice! Only complaint is the cleaning ladies they rushed us to give them the dirty towels… like we had to give them, no matter what we were doing… Never again. The worst “all inclusive” resort ever.

I arrived at12 and check in was at 3. I paid 60$ for early check i and I still got check in at3

I like that I had access to the nearby resorts.

This was my 7th time traveling to the Dominican Republic and this was my least relaxing and least enjoyable experience I have had at any all inclusive in the DR. The property boasts of how many restaurants, bars and beaches they have, however you quickly learn you are only allowed access to about 1/4 of the amenities if you are not a member. Very frustrating to be turned away time and time again because you are not allowed to dine at certain restaurants, cannot visit the Waffle House or get ice cream, can not enjoy many of the beach’s or pool areas. Additionally we were constantly chased by staff trying to sell us something, from massages to excursions and memberships. There was also ZERO hot water most days, we were able to take a warm shower on only 1 of the 7 days we stayed there.

i don't like to have people trying to sell me memberships the entire time. i'm there to relax

This is our third time at the presidential suites. Silvio, the guy at the main bar is super nice and provides an amazing service. I liked the fact that I had different restaurant options. The pools are clean. My only horrible experience was the checking. The guy who checked us in was super rude and unprofessional. He did not explain things clearly. He made us feel as if we were bothering him. My husband wanted to leave the property but, I was able to convince him not to since we always have a great time here. Well, I think it would be our last time here at least for a couple of years.

We stayed 5 nights all inclusive package, $500/night 2 bedroom suite room. First 2 days no hot water, continual power outages leaking refrigerator took 3 days to have maintenace address. Very deceptive marketing regarding food service and low quality food and beverages without any ability to upgrade choices. Inconvenient dinner reservation policy and failure to tell you that you are limited in the number of reservations based on the length of your stay. We stayed 5 night but only allowed to make 3 dinner reservations. $500 US per night room and we had to pay $3 per day to use the room safe. Property and management practices a true example of the saying " You can't judge a book by its cover" . Cover was beautiful but the pages were not worth reading.

The entire staff was extremely friendly and personable. The willingness to help and serve. The bathroom facilities need to be better.

They picked me and my husband up to show us the property and trying to sell us membership and when we declined their attitude changed towards us.

Needs upgrade food is horrible too

This property has so much potential to be a 5 star resort! So many minor issues that can be fixed and make this place perfect. First there was no hot water. Then there wasn’t any water at all. We reported it to maintenance and he agreed that there was an issue. He fixed the hot water issue then the following day there was no water. When traveling with a 11 month old warm to hot water is important to me. The toilet bowel had black tiny worms in it. The roof had dated tiles- almost like it has yellow stains or mold. The rest room vents smelled like feces. This resort in particular had no handicap ramps. Which is insane ! It was all stairs. It’s so difficult for parents with strollers or wheel chair users. Thats a huge issue for me as well. The cabanas by the main pool are filthy. You have to lay a towel down to lay on it. It seems like they never was the furniture covers. U can see the oil stains and food. Which is extremely gross. Again these are minor issues that should be already fixed to make our experience a breeze. This place can be a 5 star resort! Overall everyone was friendly and helpful. I’ve been to many resorts on the strips in Puerto plata and this resort had the best buffet food. The Chinese and Mexican restaurant was sooooo good. We didn’t have time to try the Italian one. We had delightful stay besides the minor issues. Thank you.

The best place to be with a family, fit up to 6 persons in each suits, so big, my family loved it, we're coming back soon.

the resort is beautiful, different places to see and do, it doesn't seem like a resort to party at night, pool closes at 7, they close the beaches at 6, but staff was great, once u tip the right person they take care of u..

I've been there around 4 years ago, and it was good. At this moment shouldn't be open , there are cockroaches in every room. The rooms aren't that clean as expected. The reception staff its pretty good. Transportation is a mess, had to wait around 1 hour just to get a bus, and there's many more problems.

DO NOT GET VIP MEMBERSHIP. Pay so much money for nothing. Management sucks. No one knows how to communicate. This used to be my favorite place to vacation and now it’s the worse. No clubs are open. Half of the beaches were closed and we weren’t informed. They kept using COVID as an excuse but then put 800 people in the colosseum like sardines. NEVER AGAIN.

Need few improvements in the bathrooms (water faucets, toilet flushing, shower flooring and locks to the patio)

I would say a 4, properties are kind of old and food was only good in itallian restaurant from the 4 we went. Staff and people were very nice.

The stay here was underwhelming. Everything closed early so you couldn’t get a drink past 11pm. The pools closed at 7pm. The toilet barely flushed and the last day there was no water in the morning when we woke up. The shuttle service sucks running every 25 mins so we opted to just walk everywhere. And the food was sometimes undercooked. There was one night that we grabbed a sausage to eat and it smelled like rotten meat. Honestly wouldn’t stay here again.

We had to walk to much and the peopleit not to friendly

We were a party of 10 with 2-2 bedrooms and we are all disappointed about the service. We couldn’t sleep as the room’s AC did not work. After rooms changes the AC did not work in any of the buildings. The food is very limited and so are the bars and availability of the drinks that they are supposed to have base on their menu. We went for two nights and I was ready to leave on the first night.

Very disappointed to say the least. This was my fifth time coming to lifestyle and did not live up to my expectations. They were very limited on food, if we didn’t make it to the buffet within the first hour only half of the stuff was available. We happen to have a yellow bracelet which I thought we paid enough for only to have access to less then half of the hotel. Last but not least, the alcohol was even more limited. They only had one kind of cheap liquor which looks like they have a contract with, didn’t even serve brugal which is the #1 national rum from the Dominican Republic. Staff was ok. But In an instance went to front desk to get change for tipping some good staff members and was told that they didn’t have any change. Totally unacceptable. These people live of tips. It seems that they are more interested on selling a timeshare than taking care of their guesses. As I often recommended this hotel, now I will not so much do it. Very disappointed.

The staff was great. Wasted time with Administration, when they try to get you to buy in as a member. Wish they were more upfront.

Loved being surrounded by palm trees! And how convenient it was to walk to the beach. Also how family friendly the place is. We were a group of 7, which were: 2 adults, 1 toddler, 1 kid and 3 teenagers, there was enough diverse entertainment to keep this group happy.

Family had a good time, entertainment and good food. Staff very helpful we go several times a year.

Not as accomodating as one would hope when making a reservation for two 2-bedroom suites. They said they never received the call I made to request rooms be close by. When we received our rooms they weren't stocked with drinks as promised. Had to go to the front desk 3 times before finally getting some. My baby was just waking up at the time of checkout but we already had everything packed up and in the car and told my husband to go checkout and that we'd be down in a minute. They were very rude and just said "we told you guys check out was at 11:30!". No ramps at all anywhere on hotel premises so definitely not stroller friendly.

We have been in this hotel before and it was decent. The staff is not to blame for the issues that go on in here. Everyone is excellent at their job and they do their best to make you feel as good as possible. The upper management however is too focused on making money from timeshares. From the moment you arrive to when you leave is just a constant harrasment about getting you to buy into timeshares. Not everyone that goes on vacation is interested in time shares, management should be more considerate of the people who just want a break from the grind of everyday life and not try to hustle them into timeshares. Once they know that you want nothing to do with tjeir program they block you from reserving restaurants. We had a 3 night 4 day stay and couldnt get one reservation 3 months in advance. You will get tired of doing the same thing after the 2nd day.

We had a situation with the air conditioner it took 4 days to resolve the problem and we were moved to another room with same situation