It is walking distance to Pavilion.

Pungent smell from the toilet Food for buffet breakfast is poor Cleanliness is below average Property is very old

we are very happy with our stay at the hotel , we would recommended to family and friends .

Amazing stay. Very happy with the place.

Location is good. The property is outdated, hard to get through the reception specially during busy time. Breakfast is standard without much variations during my 6 nights of stay. No house keeping after 7pm. Parking is paid per entry (MYR10)

Great location and pool area was nice. However, the room was a bit outdated, furniture and mirrors were dirty and you could here the noise from upstairs. The money didn’t meet the value.

The beds are small and hard and the aircon goes up and down on and off by itself

Overall it was a pleasant stay! close to everything that you need! Thank you Dorsett Residences

Due to their new system per say, the comm between their hospitality dept (room service) and front desk was not very smooth. Waited for our room to be ready for almost an hour. At their new building. We were given an upgraded to suite room ( most exclusive and for VVIP) instead at the old building but was very disappointed. Think the room was vacant for too long that we experienced some unexpected encounters at the room. My wife and I both don’t feel good. We decided to checkout immediately. Thankfully they didn’t not billed us. Instead they waived it and apologised for the inconvenience caused. We managed to get another hotel nearby.

Make up room was not done every day. They kept doing it late in the evenings. This has led to some days where our rooms were left unclean.

Wasn't up to the standard that you got the impression of via pictures when you booked. The room was worn and would have needed a renovation some time ago. Dark, was like a bunker. The pool, on the other hand, was very nice, and above all not full of people. The breakfast was big, but most of it was "dinners" according to where we come from. The location was also very good, close to several popular places Will not book there again, we have been to KL 5 times and will be back in the future.

Very nice and clean apartment, comfortable and spacious. Within walking distance to all the major malls.

The apartment was very dark, with windows only in the bedrooms, but no windows in the living room or dining room or kitchen. Also, the tiled floor and wooden chairs meant that there was CONSTANT scraping - all day and all night you could hear people scraping their chairs. We had to leave early and check in to a hotel, as we didn't get one good night sleep.

The pool which we didn't use as it rained during most of our stay. Service is bad: first day checked in no hand towel, bath mat and shower cap etc. We called and got some. 2nd day we had hand towel but bath towels missing. 3rd day told them no cleaning as we weren't sure if they'd missed anything. 4th day we ran out of toilet paper. Location good but plenty of others hotels here too

Came to the room and was greeted with 3 baby roaches at the kitchenette. Unfortunately, didnt read the reviews before coming as a relative put word that the place was fine during their stay. Baby roaches just keep appearing after some point. You can tell the furnitures were not properly maintained as there were stains on the sofa, bedsheets and towels. Meanwhile the shower, while you put it to hot, the water keep changing from hot>cold>hot>all the way cold.

Excellent location in Bukit Bintang area yet quiet for a good night sleep with noise insulation. Overall great facility with only some minor improvement area. You need to request additional towels for swimming if you require them.

Service is poor. No response No towels in the bathroom. Have to request many times before sending towels to the room. Patches of tissue paper found inside the fold towels. It’s so unhygienic Cockroaches everywhere in the apartment

What did i like? Dorsett Residences - great view from the infinity pool and its on the 30th floor with .unit wasfantastic although i think in 2022, you should already have a smart tv with Netflix. What i didnt like? Upon arrival my unit was not ready this was post 3pm. Then they wanted to so call upgrade me to the hotel which i agreed to. The Dorsett Hotel room is pretty run down. Spotted a roach in the room then immediately asked if my initial unit that i booked is ready or not but they unfortunately said itll be ready the next day only. Asked for a wine glass and the guy who answered my call just said that it is ramadan time and our staffs are busy handling a buka puasa event. Upon stressing on how can you say that to an in house guest then he mentioned will try to get someone to provide the glass. Wanted to order dinner and he mentioned our restaurants are only for buka puasa reservations which need to reserve earlier. This was not mentioned on the site. Best part he did not even apologize for the inconvenience caused. The pool at the hotel was also closed for maintenance The Dorsett Residences is 10x better than the hotel. Although they need to do something about the smell that always comes out from the toilet room. Guards are pretty unwelcoming as well. One of the days from my stay i went out late night and came back to know the parking was full. Upon asking where else to park then he just dont know go and ask the reception which then i had to park the car at an

It was a disaster from the moment we enter the property: - Despite standard Check-In time at 3pm, the room was not ready until 5pm. We were asked to wait at lobby.- The lobby was hot and like without air-conditioning system. The hotel use fan to blow and hot air was circulated as the lobby main entrance were wide opened.- Apartment door and door lock malfunction. First, the door lock was malfunction when we checked in. Coincidently a house-keeper passed by and she used her key to force open for us. Then we found the door was stuck and hard to open & close. It needs very strong push (or kicks sometimes) to force open and close it as it was stuck with the door frame somehow. Found some break-in marks on the door and the housekeeper promised to send maintenance for immediate repairs. Unfortunately, never turn up at all after many hours. - When we tried to contact the receptionist for the door repair using the apartment's phone, nobody pick up the call after more than 10 trials. Can't imagine if emergency occurred.- Extremely limited car park space and you'll probably don't get a car park at most of the time. Yet, you'll still need to pay for it, not free parking. The security guard can't speak English or Malay well, communication breakdown. - Both receptionist and maintenance promised to repair the door or change room but never happen.- Shower gel canister at toilet was empty and not refill the next day.- Limited choice on breakfast buffet menu.& more...

It was a disaster from the moment we enter the property: - Despite standard Check-In time at 3pm, the room was not ready until 5pm. We were asked to wait at lobby. - The lobby was hot and like without air-conditioning system. The hotel use fan to blow and hot air was circulated as the lobby main entrance were wide opened. - Apartment door and door lock malfunction. First, the door lock was malfunction when we checked in. Coincidently a house-keeper passed by and she used her key to force open for us. Then we found the door was stuck and hard to open & close. It needs very strong push (or kicks sometimes) to force open and close it as it was stuck with the door frame somehow. Found some break-in marks on the door and the housekeeper promised to send maintenance for immediate repairs. Unfortunately, never turn up at all after many hours. - When we tried to contact the receptionist for the door repair using the apartment's phone, nobody pick up the call after more than 10 trials. Can't imagine if emergency occurred. - Extremely limited car park space and you'll probably don't get a car park at most of the time. Yet, you'll still need to pay for it, not free parking. The security guard can't speak English or Malay well, communication breakdown. - Both receptionist and maintenance promised to repair the door or change room but never happen. - Shower gel canister at toilet was empty and not refill the next day. - Limited choice on breakfast buffet menu. & more...

Noisy and unclean. Few kitchen and bathroom amenities

Noisy and unclean. Few kitchen and bathroom amenities

By far the best value hotel in the area. You get such an amazing service, room and amenities for a bargain. Due to the pandemic they have a decreased amount of customers so you'll be treated with priority and even get upgraded and/or get additional discounts/freebies!

Bedsheet was yellow and floor was dirty

Bedsheet was yellow and floor was dirty

When we arrived, Dorsett front desk mentioned that we havent made any payment despite the fact that we showed them an email from Expedia (including the receipt and credit card statement). I have to call Expedia 3 times as the line kept on getting cut off using my IDD/roaming as i booked it through Expedia SG. We had to wait for over an hour before we can actually check in. Overall, it wasnt a pleasant experience.

We like the space and the location. The room had a terrible drain smell. The lounge furniture was stained and there was no cutlery in the kitchen.

Good amenities lacks some advertised expectations such as cutlery and general cooking equipment. Location average at moment due to level of building around it.

I booked and prepaid a 2 Bedroom Premier Suite (Queen+Twin) at Dorsett Residence on 11 March for my stay on 15-17 June (2 nights). Vivian (front desk at Dorsett Hotel) processed our check-in. Upon entering our Suite, found out that we were given a Queen+Single Suite. I rang the front desk and was told that the Suite that I had booked was fully booked. It was ridiculous and poorly managed reservation system! And Vivian did not tell us this during the check-in. I was given 2 options; either accept an extra bed in the living room (the Single Room can only fit 1 single bed) or transfer to a King Suite connecting to a Twin Room at Dorsett Hotel. The manager (a Malay guy) assured that it is an upgraded deal as King Suite (RM500+) and Twin Room (RM300+) is more expensive than the 2BR Premier Suite. The King Suite is very old, torn and stained sofa, torn shower screen rubber and both rooms have horrible view (facing the dump site/ pond). It was an utter disappointment! We had to queue for a table for breakfast on both days and the breakfast area is very chaotic, no refill of food from 10am though breakfast is till 10.30. The swimming pool and gym are boring and the carpark is very narrow especially the turning point. We were very disappointed as we never get the chance to stay at the 2BR Premier Suite with nice pool overlooking the twin tower, gym and updated rooms though we booked and prepaid 3 months earlier. I will not stay or recommend Dorsett Hotel KL to anyone.

It's my first time booking and stay at Dorsett. Over all, the cleanliness condition was terrible, as me and my husband caught 4 big dead cockroaches on the floor(bedroom) and under the bed in our bedroom. There were small little cockroaches found on the basin area(toilet in bedroom) .u

Location was excellent. Walking distance to major shopping centres like Pavilion, Farenheight, Lot 10 etc. Only downside is the traffic jam to get to the hotel.

Everything was good.except for the breakfast everyday is the same meal.