I like

Clean

Good place to rest, parking is a little inconvenient when it rains.

I like everthying

Upon arrival the staff was very unwelcoming. I had 4 rooms altogether and their was an issue giving us access to the floors since they refuse to put us on the same floor after I told the lady I didn’t care to have a tub in my bathroom that I would rather just have a shower. I mention the holiday inn we had just left had done it and then she decided to do it. My elderly mother fell getting out of the tub and then only then I was able to get a different room. The tub is way higher then the usual ones we are use to here in USA. Another big issue they did not let us use the table by the lobby to eat when there was no one there. They basically told our young kids to pack their McDonald’s and go eat in the room, that unless they were buying drinks at the bar or buying food from the restaurant we couldn’t use the table. The kids are 4 , 9, 13, 16 . Breakfast was another issue bad service, bad food and they had the audacity to ask for a tip after the food was cold, delayed the baby chair never brought. You are better off staying down the road at the Holiday Inn Express IHG hotel. Free breakfast, self service laundromat, and very accommodating staff all around.

When we got there we had 4 rooms total I asked to be in the same floor and they said no because my reservation had a tub. I then told them I didn’t care for a tub they still decided that could not be done. Then I asked to have access to the other floors my family and other kids were staying in they said that could not be done then I mention holiday inn had done it for us then that’s when they decided they could do it. My mother and my niece fell getting out of the tub since it’s higher then normal that’s the only way they were ok to switch rooms. Then later on the kids decided to go get something to eat from McDonald’s and decided to sit at an empty table at the lobby . The staff and the restaurant workers basically kicked them out off the table because they were not allowed to sit there to eat unless they bought something from the restaurant or the bar. My daughter couldn’t even get a spoon when she asked. You pay to be able to use the hotel amenities however that was not the case here. Just save yourself a hassle and stay at the holiday inn express IHG . They give you free breakfast, access to a washer and dryer and the tables for you to be able to sit and enjoy a meal with your family without someone telling you to go eat in the room.

Very helpful and friendly staff. Accommodating hotel met all our needs.

It was located in a good area , and parking for the vehicle was safe

It is a very good alternative when visiting Puebla. I liked it overall, but I continue having problems with Bonvoy´s mattresses (too soft) and comforter (too thick and hot). My back aches due to the softness of the mattress, and I can´t sleep well because the comforter is too thick and need to place the AC at full blast. Having the AC at full blast is not good for people´s health, and especially bad for the environment.

Great Service.!! Amazing view to volcano🤗

Good service

Great room and service, as expected in the chain. Staff was very nice and can communicate in English. Not very walkable to center, but they have bikes. Be aware that there won't be many mexican restaurants open after 8 nearby.

Experience was amazing, everything clean and nice. Staff offered excellent service. The only annoying thing was the breakfast: bread tasted old and it was hard, food tasted like dust and there was not enough variety on breakfast. With the money I paid for including breakfast I could have had an extra decent breakfast anywhere else….that sucked

Perfect hotel best beds and pillows super comfortable. Well appointed room. Clean, nice lobby, reception and good restaurants excellent service and fair price. Will be back.

Close to many places and great view of the volcanoes. Lots of traffic noise and unclean exterior. Hotel shows its age.

Stayed there 10 days. Staff was perfect!! Hotel was perfect!

Very pleasant stay

Excelente servicio

I loved the modern layout and rustic decor. Friendly staff. Great for the price.

I enjoyed everything, excellent breakfast and Aimee prepared a wonderful frozen strawberries margarita for us. The location couldn’t be better with free parking across the street and hotel staff very courteous and polite. Very nice stay in Puebla a gorgeous city.

Very nice hotel in the city, clean and well located

Excellent customer service! The staff is great! Breakfast was not the best, but we prepaid and had no choice but to eat there twice. Stick to fruit and yogurt and you'll be fine.

Pretty Good price. Breakfast buffet included was also pretty good.

The room was dusty, shower door needs to be washer, glasses on the bathroom needs to be polish,

Brand new building. However, no rewards or perks for Marriott Gold members. The tv didn’t work in the room and had to be changed. Breakfast is really basic and low quality.

Brand new building. However, no rewards or perks for Marriott Gold members. The tv didn’t work in the room and had to be changed. Breakfast is really basic and low quality.

Great place to stay. Room was great

The staff was most excellent

Great service, friendly staff, easy check in and check out process

Very nice and clean

I liked the variety of dishes and good breakfast service !! Didn’t like the fact that because of the rush we get to leave the room we forgot my husband’s recently bought swimsuit and has no way to come back for it unfortunately