Short on staff, food was just OK. Left alot to be disired. Room was not what was expected. Had no hot water, ever! Would definitely not stay at this resort again.

Good location, polite, kind staff and nice landscaping with beautiful ocean view BUT the resorts’s bedroom interiors are very disappointed, like beds are very uncomfortable! The room in general has a terrible smell like old, humidity, it has old furniture, dirty, stained dining chairs, mattresses, sofas, chairs, sheets and towels are very old and rough on the skin, too. I had to book another place at ‘TRS Cana Hotel’ to stay the rest of my vacation. I definitely don’t recommend to stay at this place called ‘Impressive Premium resort’

Los restaurantes eran buenos.

GENIAL

Angel at the front premium desk was more than amazing came here for a few days to celebrate a birthday and he made the experience 10/10!!! Angel was the best!!!

Good value

This resort is an excellent choice for people looking to rest in a great personalized environment.

Our stay was good just for the job of Julia Robert, ¡yes it’s her name! She worked every day to make our stay the best one: made everyday reservations for the restaurants and also help us with some issues with the room. I ONLY RECOMMEND THE PREMIUM The welcome was so bad, I felt discriminated (in my own country) just for arrived at 1:40 (the check in time is 3:00) usually we walk around the facilities, drink some juice and them, complete the check in process with the room. But in this case, they charged us $20.00 just for let us be in the facilities before 3:00 o clock. That’s is not a “premium service” just for being Dominicans. (We saw another customers get into free). After all, the service of the staff in the restaurants are amazing. They deserved my respect. When you book this hotel, be sure to requests “Julia Roberts” services, she is the best, she saved our

Our stay was good just for the job of Julia Robert, ¡yes it’s her name!She worked every day to make our stay the best one: made everyday reservations for the restaurants and also help us with some issues with the room. I ONLY RECOMMEND THE PREMIUMThe welcome was so bad, I felt discriminated (in my own country) just for arrived at 1:40 (the check in time is 3:00) usually we walk around the facilities, drink some juice and them, complete the check in process with the room. But in this case, they charged us $20.00 just for let us be in the facilities before 3:00 o clock. That’s is not a “premium service” just for being Dominicans. (We saw another customers get into free). After all, the service of the staff in the restaurants are amazing. They deserved my respect.When you book this hotel, be sure to requests “Julia Roberts” services, she is the best, she saved our

I didn’t like the rudeness of most of the staff, main pool was dirty, premium area was not premium at all. All the bars only had watered drinks and every where you walk someone was trying to sell you something, pushy actitud

Me gusta la animacion que hay en el hotel muy bonito hotel no me gusto el sevicio de limpieza cuan do llegamos estababsucio el jacuzzi al siguiente no hubo limpieza al cuarto muy mal sevicio

The quality of the food was poor. There is people on site trying go sell time shares food is number 1 on vacation

Everything wonderful, only on the beach was a lot of algae.

Good

check in and check out

Todo estaba excelente

Awesome staff, big variety of food on the menus

Beautiful resort, warm water, excellent food… no diet cola though

Excellent services, staffing extremely friendly and respectful. I appreciated the helpful and services to me

Great time

Highly recommend getting the premium (vs the regular Impressive resort). The hotel grounds were beautiful and maintained well - beautiful gardens and the beach was insanely beautiful. The Premium pool were definitely where we spent most of our time - had a swim-up bar and everything. Would recommend booking tours through the hotel (rather than randos from the beach). Food was the least exciting thing at this resort - average at best. But besides that, everything exceeded my expectations as this is my first all-inclusive resort experience.

Very friendly and helpful staff

The ocean front jacuzzi room we booked was terrible and nothing like to photos online. The bed was hard as a rock, the room was small and cramped and the refrigerator gave you a shock when you touched it, and the room wasn't in the Premium section of the resort. We asked for another room but of course we could notget a comparable room with a jazuzzi and were down graded to a pool view jrsuite. That room was more than double the size of the first. The housekeeping was deplorable. Apparently they didn't feel we tipped enough and therefor wouldn't replace the used towels, soap or shampoo. Running out of shampoo I put the near empty bottles in my shaving bag. When we returned the shaving bag had been opened and no replacementsoap or shampoo had been put in the bathroom. I was stashing bottle of coca cola in by luggage to take to the beach if I so desired. When I went to get a bottle I discovered that someone had rummaged through my luggage and taken some of the bottles I hid! The so-called Butller Danny did nothing for us. He was full of promises upon arrival, but we heard nothing for two days. When I went to enquire at the front desk, he appeared and said he didn't know we had switch rooms. He said he would arrange dinners for us and get back to us. That was the last we saw of him. All of the food was mediocre and the service was terrible. We had to constanly raise our glass to get wine, water or coffee. If you are white and only speak English, you will be ignored by the staff.

The ocean front jacuzzi room we booked was terrible and nothing like to photos online. The bed was hard as a rock, the room was small and cramped and the refrigerator gave you a shock when you touched it, and the room wasn't in the Premium section of the resort. We asked for another room but of course we could notget a comparable room with a jazuzzi and were down graded to a pool view jrsuite. That room was more than double the size of the first. The housekeeping was deplorable. Apparently they didn't feel we tipped enough and therefor wouldn't replace the used towels, soap or shampoo. Running out of shampoo I put the near empty bottles in my shaving bag. When we returned the shaving bag had been opened and no replacementsoap or shampoo had been put in the bathroom. I was stashing bottle of coca cola in by luggage to take to the beach if I so desired. When I went to get a bottle I discovered that someone had rummaged through my luggage and taken some of the bottles I hid! The so-called Butller Danny did nothing for us. He was full of promises upon arrival, but we heard nothing for two days. When I went to enquire at the front desk, he appeared and said he didn't know we had switch rooms. He said he would arrange dinners for us and get back to us. That was the last we saw of him. All of the food was mediocre and the service was terrible. We had to constanly raise our glass to get wine, water or coffee. If you are white and only speak English, you will be ignored by the staff.

We waited more than one hour for check in. There were more people in the reception than visitors. People are Not honest and everyone is trying to make money and I understand. I will tell people not to go there

Outstanding value at a great resort. Will be back

This resort exceeded my expectations by quite a lot! From the moment we got out of our taxi we had Angel who greeting us so happily and welcoming offering us a drink and making our check in process super smooth and easy. I LOVED that we had the PREMIUM because we had a more private check in separate from the regular lobby. I truly felt special! They did everything they could to get us our two rooms close to each other and even gave us a few special deliveries to our rooms for celebrating our bday and anniversary. I was very impressed with their great customer service! Everyone was extremely nice and with such a great attitude I felt like I’ve known them for years! The resort it’s self if very IMPRESSIVE (wink), quite big, beautiful and clean! Very nature with a lot of palm trees, etc. I loved having premium pools and private beach away from the regular ones that was great all with awesome swim up bars and amazing bartenders. Angel made sure our reservations for everyday were completed and asked about our experience everyday, the buffet was good pretty varied with food. I would definitely recommend this to anyone and would highly suggest to upgrade to PREMIUM! I will for sure be going back!

This resort exceeded my expectations by quite a lot! From the moment we got out of our taxi we had Angel who greeting us so happily and welcoming offering us a drink and making our check in process super smooth and easy. I LOVED that we had the PREMIUM because we had a more private check in separate from the regular lobby. I truly felt special! They did everything they could to get us our two rooms close to each other and even gave us a few special deliveries to our rooms for celebrating our bday and anniversary. I was very impressed with their great customer service! Everyone was extremely nice and with such a great attitude I felt like I’ve known them for years! The resort it’s self if very IMPRESSIVE (wink), quite big, beautiful and clean! Very nature with a lot of palm trees, etc. I loved having premium pools and private beach away from the regular ones that was great all with awesome swim up bars and amazing bartenders. Angel made sure our reservations for everyday were completed and asked about our experience everyday, the buffet was good pretty varied with food. I would definitely recommend this to anyone and would highly suggest to upgrade to PREMIUM! I will for sure be going back!

Staff was rude and negligent. Had to fight with tne hotel who claimed that we didnt have a reservation and there was nothing ready for us. No service from concierge at all. There was only one helpful person, Francisco. That's it.

Staff was rude and negligent. Had to fight with tne hotel who claimed that we didnt have a reservation and there was nothing ready for us. No service from concierge at all. There was only one helpful person, Francisco. That's it.

The premium beach was beautiful and the staff was great at the beach bar. The pools were also nice and plenty of them! The food was alright, breakfast the best. The rooms could’ve been much more clean, my lamp had mold on it. I didn’t get new towels everyday neither. I also found bugs in the bathroom. The room did need some updates. The staff was overall friendly but we did encounter some rude ones but that’s every where you go. A lot of stuff closed due to Covid I’m assuming and staffing issues. The grill house restaurant was great! Personally, I wouldn’t go back to this resort but it was a relaxing vacation.

The premium beach was beautiful and the staff was great at the beach bar. The pools were also nice and plenty of them! The food was alright, breakfast the best. The rooms could’ve been much more clean, my lamp had mold on it. I didn’t get new towels everyday neither. I also found bugs in the bathroom. The room did need some updates. The staff was overall friendly but we did encounter some rude ones but that’s every where you go. A lot of stuff closed due to Covid I’m assuming and staffing issues. The grill house restaurant was great! Personally, I wouldn’t go back to this resort but it was a relaxing vacation.