I have stayed at your hotel 3 times in the past 12 months and i enjoyed it very much. Service, staff, cleanliness etc very good and the front desk do their best to accomodate your room requests and all staff are friendly and nice. I do have 2 issues however. They have their own in house Taxi service which is fair enough but 3 times as expensive but they do not give guests the choice to call for their own taxi from outside or even be dropped back to the front of hotel if you do use a licensed Egyptian taxi from outside the hotel. Other hotels do allow this even with their own in house taxis so it is unfair for guests to walk 100 metres from the security gate pickup/drop off point for outside taxis to front of hotel and is not a nice walk in the heat if carrying bags or Going/Coming from beach or shopping. I have a mobility ankle problem and painful to walk at sometimes of the day so i like to take a taxi direct from A to B when this happens but I end up walking 100metres to or from Taxi drop off point as security do not let taxis in? if they are worried about competition to their inhouse taxis then just take the driving License from the outside taxi driver at the gate and give it back when they exit to ensure they haven't picked up a fare from a hotel guest inside the grounds before they exit. Also they close the pools too early in May, the sunsets at 7.20pm Then and not dark until 8.10pm but they close pools at 6.20pm? keep open until 7.30. is still 28C in evening in May

Lovely 7 night stay. Not much to complain about, every thing was good/excellent overall and plus sides too much to mention from great service and lovely friendly staff , clean grounds and interiors, lovely big pool and smaller quiet pool and added bonus of a fair sized aqua slide park with adult and children's sections separate. The Only downside if i was being pedantic and picky was the inconsistency in the knowledge of procedures amongst the security and gate staff which some times led to me having to do an additional 100m walk (big hotel outer grounds) from hotel reception area to the outer gate or roadside and vice versa because some security would refuse entry to the grounds such as booked taxis and excursions whereas others would allow them in without hassle right up to the reception entrance. It was an unnecessary additional walk for me with bad ankle in terms of star rating, the hotel has grand aesthetical looks but its more a 4star in UK standard rating as opposed to the 5star they are rated and this is primarily because of the variety of food which was plentiful but repetitive and not as varied as a 5star international spread would cater for but defo something can be found to happily eat daily. Beds/Bedroom furnishing not a 5star quality either and no blackout blinds even in deluxe room which we had so light flooded the room from sunrise at 6am but other than those minor observations, The hotel didn't really have any other faults to complain about.

Stay away

Place good. Food average.alcohol and special coffee surprisingly was not included.

Place good.Food average.alcohol and special coffee surprisingly was not included.

Good place to stay with noce family facilities.

Excellent

Excellent