This resort was 2 hours from Panama City and was supposed to be a beach resort. The beach was closed all 4 days we were there, not even allowed in the ocean at all when it was low tide. Food options aren't great, dinner reservations are hard to get. Had a "plus" room but they do not actually show accurate photos because one room had a dorm bathroom with a shower curtain. Photos are very deceiving. Everything is far (30 mins) distance wise if you want food off the resort. Ended up leaving a day early to stay in the city.

Some of the Plus advantages. They need to train their staff for better customers service. Improve the Plus experience

The staff was very friendly and attentive during our stay, rooms and area were clean. Check in process took a while, and you can’t use the facility until practically your check in time, it took an hour to get the room keys so…. 4pm ; For the amount of $$ they charge they should allow their guess access until the rooms are ready. Instead they have to wait in the hot lobbies. The property is bit outdated, and their key door system very old school, and poor design; the WIFI was a joke even with the plus package that we purchased, The main areas and restaurants way to hot, no air conditioning , even with the fans way to hot. The buffet selection was nice. Half of the a la carte restaurants were closed and very limited space for reservations and even those restaurants were extremely hot. The kids had fun, in the pools and with the activities, the bars were nice. Overall we made the most of our stay, not sure if we will return to this property in specific , it was pricey and we expected more; not quite the experience we were hoping for.

We enjoyed our stay, but not sure if we would pay the extra for the "plus" if we were to return. The pools and beach were spectacular, and the night time entertainment was okay (although for those not fluent in Spanish - be aware that there is no English!). The food was the worst part - the buffet's were okay but quite repetitive, and the a la cartes were disappointing - not to mention that one of our reservations was cancelled without us being told, and showed up to the restaurant to find it closed which was a bit annoying. The steakhouse was okay, nothing spectacular, and the Asian Corner was very bland. Overall, we enjoyed our stay but it could have been better! :)

Food was excellent with a wide variety. The property was also well maintained and the people were very friendly.

The Plus package was outstanding. Pools and dinning areas were not crowded and very pleasant to relax at. The evening outside shows were great to watch. My kids and I loved everything about the resort.

The hotel say was good. The beach and pool were nice. Good drinks and cocktails. Too many vacation vendors from hotel which became a pest

We dont know because we missed our flight to Panama and no further flights were available during our proposed holiday and the hotel then close not to refund our money or credit a future stay - other than that, all good

Everything was so good. I will come back again to this hotel, the service was great. Thank you very much.

The worst hotel we’ve ever stayed in. Service was “in-existence”. Food was limited at buffet. Restaurant food was horrible. We stayed at Plus, thinking that we paid more for the rooms than they should be better…WRONG! The resort should be rated a 2 star. The entire 5 days we stayed there, we ever got hand or wash towels. Staff were nice people but they don’t have the hospitality concept.

I liked the different swimming pool. I didn’t like that I have to called front desk for toilet paper and waited more than 30 mins because they didn’t personal to drop it. I also didn’t like the fact that the water was cut off when I was taking a shower and I end up waiting for more than 10 mins waiting to take the soup off. There was no variety of good food in the buffet.

Liked: Large well-maintained ocean faced resort. 6 open air restaurants and 1 inside restaurant. Land of plentiful food. Rooms and amenities are slightly outdated, but clean and of an excellent condition. Resort provides in-property transportation as well as an airport transfer. Disliked: Although there 6 restaurants, they all keep their menu unchanged. Also all restaurant has very short list of the fresh fruits and vegetables.

Nice grounds. Good food. Great beach for walking and swimming.

Property is very big with a lot of walking and steps to climb

It was a fun family trip. The beverage service during the meals is awful, only one person for the whole restaurant, it's impossible. It will be more efficient to take your own beverage from a dispenser or something. Buffet meals are not the best meal service, only a couple of options, and everything is too salty. Also, the restaurants with menus are too salty and the portions are tiny. The pools are fantastic! The best of the hotel. Beautiful environment, a lot of nature, comfortable but spaceless rooms.

This property sits on a gigantic beach front area. Has numerous eating options and pools to dip your toes. The holiday season is understandably peak season but room service was beyond poor.

Grounds beautiful. Room is metter of luck. We got a beautiful room but with uncontrollably freezing AC, safe without the door! and a leaking faucet. After four hours of " it would be fixed in 20 min" finally had to change the room. Service varies, due to what looks like luck of training. Food is better if you are in the plus section. Overall for the right price it's OK

Great beach hotel. We upgraded to the plus side and enjoyed the swim up bar (only pool with bar inside pool) as well as the private areas.

Very friendly staff, friendly and helpful. Excellent service

all includen love it staff very frienly good foof pool i will coming back

NOT DISABLE FRIENDLY! Facilities not suitable for people in wheelchairs and hard to move around in one.

The hotel is in very back cleaning condition. At the Lobby roof leaking for several point. Swimming pools dirty and not clean treat water. I do not receive the hotel package offered. - Not Spa available - Not gym available - Parking out site on the street - The room provided was not the one I paid for.

The hotel is in very back cleaning condition. At the Lobby roof leaking for several point.Swimming pools dirty and not clean treat water.I do not receive the hotel package offered. - Not Spa available- Not gym available- Parking out site on the street- The room provided was not the one I paid for.

They have à la cart restaurants but the menu is not good enough and the customer service skills are not good I can find two or three really good people smiling and very kind but the rest of the team never smile In one whole week and I spent in the property only two times the server come to me and asked me if I want to refill my drinksMy checking in experience was horrible

They have à la cart restaurants but the menu is not good enough and the customer service skills are not good I can find two or three really good people smiling and very kind but the rest of the team never smileIn one whole week and I spent in the property only two times the server come to me and asked me if I want to refill my drinksMy checking in experience was horrible

Because we were on the plus plan we had plenty of options for eating and we found the quality fairly good. We liked the different options for the pools especially the adult only and the ocean was beautiful.On the downside there was no in room coffee maker and hardly any of the staff spoke english, therefore I do not see us returning.

Because we were on the plus plan we had plenty of options for eating and we found the quality fairly good. We liked the different options for the pools especially the adult only and the ocean was beautiful.On the downside there was no in room coffee maker and hardly any of the staff spoke english, therefore I do not see us returning.

Excellent location, great selection of pools and restaurants. The pools really need twice as many umbrellas as it is very hot here and EVERYONE wants to be in the shade. The chairs are mobile and could easily be moved into the sun if someone didn't want to be in the shade of an umbrella but cannot be moved into the shade if other people's chairs are already in the shade. This is very important as the official policy to obtain a chair in the shade is "chair hogging". If you put your towel on a chair at 7:30 AM it is yours for as long as the towel is on the chair even if you spend hours at a time away from your chair. The staff is personable and attempt to be helpful but be aware that most of the employees speak NO English; most who do (SOME of the front desk personnel and SOME of the bartenders) do not speak it very well. The TV is also mostly in Spanish. There are apparently activities that occur daily that are listed but we could find no listing anywhere of when and where those activities were occurring and trying to find out with the language barrier was impossible. I speak a little Spanish but it doesn't help as much as you might think b/c unless you use the exact sequence of words the person you are speaking to is expecting they don't have an ability to connect the dots to figure out what you are trying to say (example: asking for "Leche sin crema" was not understandable b/c while that describes what skim milk is, those are not the words for "skim milk".)

Excellent location, great selection of pools and restaurants. The pools really need twice as many umbrellas as it is very hot here and EVERYONE wants to be in the shade. The chairs are mobile and could easily be moved into the sun if someone didn't want to be in the shade of an umbrella but cannot be moved into the shade if other people's chairs are already in the shade. This is very important as the official policy to obtain a chair in the shade is "chair hogging". If you put your towel on a chair at 7:30 AM it is yours for as long as the towel is on the chair even if you spend hours at a time away from your chair. The staff is personable and attempt to be helpful but be aware that most of the employees speak NO English; most who do (SOME of the front desk personnel and SOME of the bartenders) do not speak it very well. The TV is also mostly in Spanish. There are apparently activities that occur daily that are listed but we could find no listing anywhere of when and where those activities were occurring and trying to find out with the language barrier was impossible. I speak a little Spanish but it doesn't help as much as you might think b/c unless you use the exact sequence of words the person you are speaking to is expecting they don't have an ability to connect the dots to figure out what you are trying to say (example: asking for "Leche sin crema" was not understandable b/c while that describes what skim milk is, those are not the words for "skim milk".)

The topography of the area make really difficult to disable people or older, it is a walking hotel.

Nice, safe and spacious resort with lots of places you can stay in. Plus is a must thing if you would like to relax and not socializing too much. The only minus is that rooms are not good protected from a noise. Walls are thin and old wooden doors to the other room causes that you can even hear your neighbors even whispering.......and if anybody from any of the 3 floors will start parting.......you became a part of it. You’ll miss a privacy as well.

We stayed when it was Mother's Day in Panama, and we were very glad we'd opted for the Plus package because it allow us to enjoy a quieter, less crowded pool. For those who had the regular all inclusive deal, the pools were extremely full and noisy. We also had a nice breakfast and lunch spot with awesome staff who deliver attentive service. The food here (Kontiki) for breakfast and lunch was better than in other spots on the resort. Overall, the quality of the food was the weakest part. There are no vegetarian options on the restaurant menus, and dinner was not great overall, whether in the restaurants or buffet halls. Plus guests should also be aware that there is no coffee in the rooms and transport from the airport can be a challenge to arrange. We enjoyed our stay given the excellent location and friendly staff, but the plus option needs more to it warrant the golden handcuff.