The Plaza Inn & Suites
About this hotel
Hotel in Hagerstown with 24-hour front desk and indoor pool An indoor pool, conference space, and a 24-hour front desk are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include ATM/banking services and a vending machine. Housekeeping is available on request. The Plaza Inn & Suites offers 145 air-conditioned accommodations with hair dryers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations. This Hagerstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request. Recreational amenities at the hotel include an indoor pool. The recreational activities listed below are available either on site or nearby; fees may apply.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Map of Hagerstown, MD
Hotel in Hagerstown, MD
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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Reviews
2.7/5.0
Average(319 Reviews)
1.0
Looks like mold on the wall in bathroom, somebody was arguing in the hallway about something at 7:00 this morning sounded like the people running the place
3.0
So there was a bum hanging around when I got there outside and 1/2 shampoo, ripped shower curtain and noisy neighbours
1.0
Will never stay there again charged us 30 dollars for bring my niece and nephew to swim the lady at the front desk was rude daily the forgin lady
2.0
the hotel is great our room wasn’t
3.0
Very clean. Very friendly staff. Lobby was updated and lovely. Rooms could use an upgrade, but bed was very nice.
3.0
Great experience friendly service clean rooms
4.0
dirty and rundown seen rooms with notes saying condemned from the county..
10.0
Perfect
1.0
This is an old hotel, being operated by foreign nationals who have very different and much lower standards of guest care. They advertised a full breakfast bar, ther was none. The pool was closed. There were construction materials stored in the lobby. The reception counter had a glass barrier across the entire length with small pass through slots. The receptionist was curt. There was grime in the tub and elsewhere. Several large wall patches were very rough and unfinished. The bed was so uncomfortable neither my wife or I got much sleep. I could continue …
1.0
The place was trying to fix itself up but my room had peeling paint and missing light fixtures. The pool was too chilly to use, and the rust stains in the pool didn't make it very inviting. It was also over chlorinated. It had the vibe of a run down residential hotel with no smoke smell. Won't go there again.
1.0
smelled like fish
1.0
Dirty, smelly, and not comfortable. We stayed for 3 hours and had to go elsewhere.
3.0
There seems to be a trend in the Motel business where people are buying these motels and they don't have enough money left to maintain the property. The attention to detail that the American market expects is extremely lacking.
No ironing board in the room (there WAS an iron), the thumb switch on the desk lamp is gone so you have to screw the bulb in and out to activate the light. Someone paints but they miss their target and paint parts of the hinges or the floor etc.
This building is beautiful though. It has so much potential but it needs a cash injection and they could get $120 a room easily.
1.0
The hotel is definitely dated. Walked past room on 2 doors down from our room with orange condemned sticker on door. No amenities like soap, shampoo etc. hairdryer not functioning.
3.0
It was ok room was clean but place is old and needs to be a little better with furniture upkeep
1.0
I want a full refund prepaid went to the property they tried to charge me for the room again outside of the incidentals but my reservation was in full
3.0
Price was good value for my needs. TV and remote were all working. Bathroom was clean, toilet worked, rest of bathroom was fine. Linens were older, but bed comforter. The room did have a musty smell, but I had Lysol.
1.0
Nothing
4.0
The staff was nice.
1.0
It smells so bad like smoke an damp moldy
4.0
The one manager, Karen, was super helpful, professional, and nice. The other lady in charge was just outright rude right away. Like she's miserable working there. The rooms are exactly as good as what you're paying for. If you're looking to spend less on a hotel room then this is the place to go. No other real complaints.
1.0
Bad smell not clean
1.0
I did not get a refund for my stay. I didn’t even enter the room or was given my card
1.0
Did not realize when booking that it was in a rough area-druggies hanging around outside. When i asked to use the lobby bathroom clerk handed me a roll of paper towels because housekeeping had not serviced the bathrooms yet(3pm). Not very clean, poorly maintained. Mold on shower curtain, hole in wall fist sized. Stayed only because we were very tired-although we slept poorly.
1.0
Few elevators and walking miles to find one. No information on walls when you get off elevator to show which way room numbers are going. Long hot and humid hallways. Pool room looks yucky. People hanging out. I am disabled and this was a very negative experience.
4.0
It's a different hotel, set on top a hill with a nice view. Convenient and close to many restaurants and quiet.
1.0
Literal holes in the wall, stains on every piece of furniture, but worst of all blood stains at the bottom of the bed and the carcus of a bed bug. Needless to say, we did not stay. The night manager was polite and understanding. I think he was used to such complaints.
3.0
1.0
I was reseeved for 7/5-7/6....i called the property at 7pm to tell them i am coming from NY and had been running late and would be there 11-12am, the woman stated that was fine. I gpt there and had to use a phone to get staff, when she came out her hair was a mess like i just woke her up and her face was that full of attitude. I told her my name and that i had a reservation she insisted i didnt, meanwhile, i held my reservation on my phone in front of her for 5 minutes while explaining that i called at 7pm and also that the hotel tried charging my card at 1055pm. She again toldd me i was lying, she then proceeded to call me "sweetheart" and when i asked her not to call me that she gasped and rudly said "well ma'am...." ...trying to just get a room after a 6 hour drive she told me that it would be $70 tax PLUS SINCE I HAD 2 DOGS that were 9lb and 15lb I WOULD NEED 2 ROOMS AND EACH DOG WAS $25 (although online shows $15 per dog)..i just left, i dont think ive ever been spoken to so rudly and having hospitality experience i would never ever speak to a guest or a human being in the tone or with the attitude that she spoke to me! Needless to say i kept my money and slept in the uhaul!
1.0
Do not recommend. First off they required a not shown online $50 deposit. Couldn't understand receptionist. My reservation for another stay wasn't in the system. Don't even try to find where your room is, no directions. No elevator that I could find. Pool was out of service. Ceiling in room had a water damage crack in it and has dust on the table. Its in a shady spot with shady people around. Supposed to be smoke free yet smells like cigarette smoke in the hallways.
4.0
The property needs some work done, but the staff is very kind and helpful.
2.0
Holes on the wall in the room poor maintenance condition
3.0
No frills, affordable. Will stay again. No issues.
2.0
Nice place but would’ve been nice to not have piss on the toilet seat from previous ppl.
2.0
Room smelled like cigarettes. Also, pool was closed and there was not a breakfast like advertised on the listing online. Overall okay. The bed was comfortable!
1.0
This place needs significant maintenance.
Though it has 100 non smoking, the desk clerk smokes inside. Would not stay here again
3.0
My son and family are homeless and i rented a room for them for several days theyseem to really like it
2.0
People in the pool till 3:00 am. Noisy
1.0
I want the refund I should have because I did not stay or make use of the facilities due to a mistake with the booking. The front desk woman yelled at both of us and never told us what she could do to help us. Expedia did not help even though all of this happened before the 3pm check in time.
3.0
The property was decent for the money but the hotel is old and could definitely use some serious TLC and upgraded bathrooms. The water pressure in the sink was terrible but tolerable in the shower. Certain areas of the hotel definitely smelled like wet dogs which is a turn-off to me as animals that are not well-kept usually have ticks and fleas, I usually do not stay at hotels that accept animals as I don't want to bring home things to my animals that they didn't have before. The staff was amicable but they never seemed to be at the desk when you needed something. They definitely need NEW towels in the bathrooms.
FAQs
How much does this hotel cost compared to others in Hagerstown?
The average price for a rental in Hagerstown is R 1,721 per night. This rental is R 505 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at The Plaza Inn & Suites. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at The Plaza Inn & Suites. Enjoy the water!
Is The Plaza Inn & Suites pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at The Plaza Inn & Suites?
We found 4 amenities for this rental. This includes pool, air conditioner, internet / wifi, and parking.
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