The room was nicer than I expected

Employees were very friendly, beds comfortable but our bathroom could have been cleaner. Toilet seat lid broken. Overall not a bad stay just needs a better cleaning

Convenient for a last minute stay

Very clean, friendly and helpful staff, very conveniently located.

So we got there after 6 pm to check in and the room wasn't ready. Even though normal check in time is 3 pm. The staff made some BS excuse about previous guests and offered nothing for us having to wait. The room was nice, spacious and clean. But the bed was way too hard and very uncomfortable to sleep in. The breakfast was fair at best.

It was all good!

My stay here was awesome. The staff were so friendly and accommodating. I was in the process of moving and my husband and I were driving a huge 26ft uhual and the staff gave us no issues when it came to parking the truck in a corner of the parking lot and they accommodated us when we arrived an hour early. I would highly recommend staying here. We had an extremely positive stay and the room was very clean!

Clean, definitely recommend

Cole was fantastic with checkin process for us and our friends!

We arrived before scheduled check in but our room was ready and they allowed us to check in early.

My room smelled like old urine. The ente4rance looked fine, clean and well lit. The floors had a great polish. My only real complaint was with how my room smelled. I was not impressed with the breakfast.For free it wasn't terrible but I would rather have spent money someplace else. The breakfast sausage was over cooked to the point it could have been used for hockey pucks. It was all standard stuff but it was better than an apple with a bowl of oatmeal. One thing that really bothered me was the omelet. It's just a personal thing really but why do they all need peppers?

Construction going on next door. There is also a $25.00 security (?) deposit when checking in. Although I can hear the woman sneezing next door the room was comfy. A knock at the door at 9 a.m. and a staff member let herself in to my room almost immediately saying ‘oh, I was told you checked out.Sorry’

Every thing is great but the shower definitely overflows its boundaries. Water everywhere but otherwise it’s fantastic!

I always stay here when visiting family. Its clean and quiet and surrounded by so many stores and restaurants.

Everything was great.

Offered me rewards sign up for free and i was able to do late check out! Great customer service!

Room 218: Newer hotel. Modern. Nice staff--kudos to MULAY (sp) at front desk. Cleaning staff should NOT be cleaning rooms at 8:15 in morning which wakes up others who are sleeping and/or have not checked out! Desk in room had sticky substance on it. I had to clean the surface before I could work. AC takes several minutes to kick on, then after it reaches maximum speed, it's loud. Otherwise, we loved the night light in bathroom, accent lighting in living room, and comfortable bed. And FINALLY a hotel who understands black-out/light-blocking shades to keep out morning light! Yah! Thank you & Happy Holidays to all!!

A very nice stay. Check in was easy and the young woman very courteous. Oarge clean and quite room.

Staff was very rude and disrespectful towards me and my friend. Shower was dirty and had someone else’s hair in it. I had to go to the store and buy cleaning products to take a shower because I didn’t want to complain about it and then have to wait for them to change my room. Floor smelled like sour as if there was some sort of water damage.

Quiet , comfortable and easy.

The staff was wonderful and the hotel had many dining options in the area.

Everything was great

Hotel was very good, except location which was 2nd room from end of hall. A handicap accessible room was requested since both of us are mobility handicapped. Since we were there due a death in the family, we did not have the ability or time to relocate. The extra walking was painful.

excellent

Bed was very high and bed topper was very soft so it was hard to get in and out of or roll over. The bath and shower were quite large but the wall separating the toilet And sink were a very hard substance with very sharp edges that if you slipped and fell against it, you might get quite hurt. Breakfast was quite nice and very clean.

Jose the breakfast attendant was super nice. Thanks for everything Jose.

Very clean, quiet, staff was accommodating!

Very disappointing stay. I didn’t expect luxury from this hotel but I did expect competent staff and clean rooms. Unfortunately, neither of those expectations was met. The shower had mildew all over the caulk and stains on the floor (and there was no hot water in the shower at all.) When we got in bed the first night we realized there was a stain on the sheets. We called the front desk to ask to have the sheets changed the next day as well as towels replaced (we were told at check-in that these services were available upon request.) When we came back to the hotel the next evening, the bed was still unmade and unchanged, there were a few towels replaced but not a full set, and there were disgusting drops of brown liquid in multiple places on the floor, as well as a new stain on the carpet. We went to the front desk right away and were told there was nothing they could do to clean our room since housekeeping had left for the night. They offered us another room but we did not take it, because the shower in the new room was even worse and there was hair in the shower. We decided to go buy cleaning products and clean the brown spots in our original room ourselves. The front desk worker told us he would speak to the manager and there would be a credit on our account. When we checked out, the person working had no idea anything had happened and was not aware of a credit. We were told we’d receive a call from the manager. We have yet to receive a call.

Everything was great!

The brunette with brown eyes at the front desk, I didn’t get her name was absolutely amazing. She was absolutely awesome during my Rockville stay

The hotel was updated and clean. The breakfast also had a nice variety. We would stay again.

We enjoyed our stay Holiday Inn Express And Suites, Our Room Was Very Clean And Staff Was Very Friendly.