Modern and new rooms, friendly staff. Definitely will be stay again...

Within a few minutes of our arrival a large sum of money was stolen from my bag in my room. Upon reporting to Mangment they were quite unhelpful and tried to blame the problem on us. Once the police got involved we got most of our money back. The manager did nothing but make the situation worse and refused to be of any help and on top of it all tried to threaten us with getting the money back once they were told to pay back our money. The person in question later admitted unofficially to his wrongdoing, to a person that was helping me. The manger was teaching him exactly what to do which makes me wonder and trying to get him off the hock. He also completely refused to get the hotel owner involved once which raided more questions. I left the hotel immediately after the incident and they had the nerves to ask for 200 lira for some food items where I had lost 25 times more of that even after getting some of my money back. Management took no responsibility to make this right for us and I won’t be surprised if the person is still working there. The rooms are not safe and have no safety deposit boxes unless you ask for it which is quite strange. The cleaning lady told me the whole hotel has one safety deposit box. So if someone else using it you are out of luck.

The hotel is nice and clean, a great place to stay. The staff is welcoming, and helpful to assist you with a pleasant stay.

I am a foreigner from Canada that does not speak any word in Turkish language. That being said the staff here at Avwan hotel has been really helpful in helping me with some staff speaking english and others trying their best with google translate. The hotel room was quiet and room service was really good also. I had a specific request about the washing of my clothes and everything was done accordingly :) Last but not least, I even had help with tickets and lift to go take the train to the airport in the morning so I could go back home. Thanks to all the staff for the tremendous help. Didn't know Turkish people were that kind and I am happy to know it now.

They are closed to major highways and transportation. Their breakfast offers great variety. I will definitely come back.

Check-in was welcoming. The room was clean. The bed was comfortable. Proper crockery in our room. BUT Curtains in the room came off broken curtain rail. Dirty windows such that we could not see out in the morning sun. Only one menu tablet in the restaurant is definitely not enough. My evening meal arrived ok. My wife's evening meal was incorrect on arrival. Sent it back and an hour later no replacement meal had arrived. We put in a complaint but there was NOTHING put right, only excuses from the check-out desk even though they had read our complaint. This hotel is not living up to it's promises.

This is the first time we have used this hotel and we were very impressed. It was convenient for travelling to the Kent hospital the following morning. All the staff were very friendly and English was spoken. Evening meal was delicious and breakfast was self service with a good range to choose from. We parked in the basement carpark but there were also parking places at the front of the hotel.

Clean. Friendly and welcoming staff. The hotel and staff are wonderful. The area, not much to look