The service was amazing. We had an issue with a shower curtain rod that was broken . We went to the front desk Danielle immediately changed our room. My husband needs a fan to sleep went talk to Danielle she let him borrow her personal fan. Danielle was so awesome and accommodating. The hotel was clean breakfast was good with fresh coffee. No complaints.

The first room we were put in smelled heavily of cigarette smoke, especially in the bathroom. The carpet was dirty and dusty. There was food from a previous occupant between the bed and night stand. The pillow cases were visibly dirty. The fridge was not cold. When we complained, the front desk receptionist moved us and asked “did yall mess up the bed?” as if she was planning to put some other guest in that room. The next room we got was better but still had issues. Fridge was not cold and the shower head was disgusting. The sheets were stained. The other staff were friendly and were glad to help when we needed something.

Breakfast was terrible. Eggs floating in liquid. We checked in and walked in on someone elses room while they were in there. Receptionist at night didnt care. Overall not a great experience. Entire hotel smelled like weed at nights.

The staff were amazing and very friendly! But the room smelled bad and because of the door to the adjoining room I could literally hear everything happening in the room next to me.

Don’t have boiled eggs, oatmeal, etc. or more healthy options for breakfast

Staff was very friendly!!!!

You definitely need to buy towels. They were literally thread bare and some of them were stained. Do you use bleach at all and fabric softener?

The hotel lost my reservation.

I arrived at 3pm there was trash outside the elevator that was left until 9am the next day,The kitchen lady talked so loud i took my breakfast to my room.And when I checked out,the desk clerk said she did'nt have time to print out my reciept because she was doing a house cleaning schedule...Totally Unprofessional

My spouse and i went to our church State conference in Elizabeth City. From check in to check out, we were very pleased. The young man that checked us in was very accommodating and polite. No issues during our stay. Room had a tinge smell of smoke but what hotel doesn't lol. I keep room spray in my truck always. Breakfast was ok, they only served pork and we don't eat that nor beef, So the waffles were fine. The cook was very helpful and concerned about the food safety. Will definitely re-book this stay on a personal level.

When walking in there was people hanging out by the lobby and riding four wheelers in the parking lot. When getting on the elevator and off on our floor we were taking back by the smell of weed and with 3 young children asked to move rooms. Staff was nice and accommodating but rooms were tiny and outdated. Did not seem clean.

People working at the hotel were nice . Room and elevator smelled though. Rooms and facility could use a nice cleaning.

Front Desk Representative was intuitive and responsive. Answered and fulfilled my requests as we are a Commercial Charter Bus Company!

Property looked newer online. Had some issues with bugs in room. AC/heater extremely loud. Shower curtain ripped short water was leaking out on to floor. Non smoking room smelt like heavy smoker occupied before me. Elevator broke down last day there. Staff was awesome. Welcoming and supportive.

Easy parking, quiet and clean.

Rooms not clean, sinks stopped up and lets not even talk about how the entire hotel reeks of weed! I love that for my child to smell ( sarcastically spoken). We will never stay there again. The staff was nice, polite, and helpful when we needed extra towels, sheets for the pull out couch.

Check in was by a very unfriendly employee who’s only asked what my name was. No info regarding breakfast, checkout times, path to room. The hotel property hallways smelled like weed. The “secure” doors at the ends of the building were not locked. Adjacent to the building there where people walking in and out of the woods and even walking into and around on the 1st floor. The sofa couch’s mattress was unkept and not dressed, the employee stated they don’t dress the sofa beds. The shower fan was hanging from the ceiling by a thread and not attached. The carpet was clearly not vacuumed next to the walls when you walked into the room. The AC unit face was not attached and just leaning up against the AC unit. There are no privacy tags for the doors and an employee came banging on the door at 715am the next morning.

The room door wouldn’t lock and then the other room they gave me key worked on the door when it wanted to

It was a shame it took 3 different rooms before I got an unlockable door and bed no one had slept in. Frustrating after a 4 hour drive.

Stay was quiet n enjoyable.

Service was excellent.Parking and surrounding area was great!

I have been staying at this hotel for years, I'm not sure what has transpired within the last roughly the year but I can tell you that I will not stay there again. The lack of professionalism from the desktop resulted in me not even checking in. For my say, I chose to eat the cost and relocate to another hotel.

In town for ECSU homecoming, this hotel was convenient.

It is not a good idea for the person working the front desk along with other workers to be sitting outside smoking with no one else attending the desk. On top of that at around 1430, I was informed that I may not be able to check in until after the posted 1500 only to see 2 other patrons check in 10 minutes after my inquiry.

Property is average. Front desk helpful and very pleasant. Helpful if needed. I was surprised when getting in the double queen bedroom that there were half patched holes on both sides of the bathroom door. It's so easy to put another door on when damaged like it was. Makes you feel like the room is dingy and dirty. There was visible dust build up on the lamp shade that was plastic and damaged. Cheap fix too. Not trying to not pick it was very noticeable. I was too tired to ask for another room. The breakfast provided with the room is very good. Things are clean and well kept in the dining area and there's plenty to eat. Including scrambled eggs, sausage, you make it waffles, and all kinds of cereal and breads like bagels, biscuits, and toast. There's an attendant watching over the food to make sure you have what you need. Its nice to have but you kinda feel watched and they have their phone playing rap music walking around you. They are helpful and nice tho. I probably wouldn't stay there again as the room felt damaged and not clean like I said. There's to many other options near by.

Slow check in. Noisy room and lumpy bed. No coffee at breakfast and uncut. Angels with no knife to cut for toasting. A bad choice on my part!

Employee Anastasia was wonderful and helpful when asked to turn down our room and remove our trash. I was disappointed with the room 101, due to my assumption of the advertised renovation as of Nov 2022. I was not impressed with the staff leaving her shift before turning down our room 101 around 1pm. I don't think they complete the renovations as advertised. https://www.digitaljournal.com/pr/grand-opening-surestay-plus-elizabeth-city-nc On Saturday Sept 9th, I asked employee Anastasia to remove the trash, make the bed and provide new towels, and I appreciated her efforts to help. Our stay was Sept 8th-10th and that was my Birthday getaway. The shower curtain and inside blinds were torn. The mirror in the bathroom was cracked and the carpet needed to be replaced.

Room had bed bugs

Property is clean

The staff is A-1

Staff was responsive and genuinely seemed to take pride in their work and the care of travelers.

Unsafe , no stop light and heavy traffic if you trying to make a left turn