Front desk staff very attentive and nice. Clean bedroom, shower is scratched up on the bottom but other than that generally clean. A decent budget hotel bordering on motel

close to mayo clinic only problem i encountered was he shuttle which took 45 minutes to go maybe 2 miles almost missed my appointment but i do understand why they did this next time it will be Hampton north

Good staff, rooms were nice

There was hair in the shower... That grossed me out

Just thought the person who checked me in could have been more pleasant. A bit sarcastic for me.

On a scale of all the motel’s we have stayed at I would say this one is a 7 1/2.

My stay was comfortable

The property was clean, quiet, close to amenities, close to Mayo Clinic, excellent breakfast and served soup and corn bread in the evenings. I would definitely stay here again. Only downside is the hot tub was closed until February for remodeling.

The room was a bit small but clean. Overall we were comfortable.

The window shade was broken and didn’t pull down. So we could be seen from the parking lot. The heater made a noise that sounded like dripping water. We got up to find the “leak” but finally guessed the sound was coming from the heater.

The only negative thing I have to say is that there isn't always someone at the front desk to help you. When we first arrived I tried calling the hotel twice (and got no answer), then finally someone showed up to check us in our room. Otherwise, I would have rated staff 5 stars. I would definitely stay here if we are in the area again!!!! Very clean, awesome breakfast choices (included). They even offered broccoli cheddar soup (included) on Monday evening. I've never stayed at any hotel that offered an evening meal for free. So thankful we choose Hampton Inn for our stay in Rochester!!!

Staff were friendly. The rooms are so small that there's too narrow of space between end of beds. The entry into the room was difficult to maneuver the luggage cart. There's also a sliding door that must be shut or the entry door runs into it. If you're coming in with a handful, it's difficult. Self closure on the door was set very tight. Spa was down for maintenance the entire 2 night stay. No conditioner in the wall mounted bottles. Then during our 2nd night we turned the heater down to 69 degrees. Instead of cooling down, the heater started, never shut off and was up to 77 degrees and we could take it anymore. Called the front desk and was offered a different room because it couldn't be repaired. It was midnight. I was a Mayo Rochester patient and was due at the hospital at 6:30 am for surgery. and didn't get settled in the next room until 12:30 am. I was too exhausted to discuss these thing at the front desk. I really don't think we should have to pay for such an awful stay. Shuttle service offered for Mayo appointment could not accommodate that early appointment. When I booked I looked specifically for a spa and shuttle service. We will not stay there again. I would appreciate acknowledgment of this request for a refund.

Q was great at check in

Check in was very comical and fun! Front desk gentleman had a great sense of humor and got us checked in while he was at it. Offered us bottled water to take to our room and apparently they have soup on certain days and said we were welcome to help ourselves if we would like! Best experience we've had in a long time!

Our stay was great. Location was easy to find and we loved the food truck in the parking lot. Breakfast in the morning was fantastic!

There was an issue with our check-in. Q done a great job of fixing it.

Very clean. Love that the pool was open. 24 hours as well as the hot tub. Overall nice stay. Easy access to downtown and many restaurants.

So noisy. So dirty

The stay was good. The room was great. The elevator broke on the last day. Having medical issues the stairs where not good.

Good stay. Friendly staff, clean, and good hot breakfast.

Desk clerk was welcoming; facility well maintained, ample parking; perfect room.

Decent hotel, good enough for a short stay. Rooms were very small but clean. We’d consider staying again though.

We expected heat when the thermostat was at 68 but instead we had cool air blowing from the register.

Room was clean and beds are some of the most comfortable beds in a lot of other places.

I had a great stay! The Hampton Inn is always a pretty solid place. And they have the best Free Breakfast out of any hotel I’ve stayed out. 5 STARS!!!

Very clean room, comfortable bed, friendly front desk personnel.

I learned there was an additional charge for bringing our dog. That was not pointed out when I booked the room. The desk guy said it was because we booked thru Expedia that it was not shown. I went to Hamptons site directly and it’s not mentioned there either. That’s disappointing.

We had and enjoyable stay

Staff was great. Good stay.

We booked last minute and got a great room! It was a great stop over spot for a night!

Front desk never there. Given no information at checkin. Had to ask for directions to room. Housekeeping did a great job. Rooms were smalll.

Hampton Inn great quality