Property was located in the centric neighborhood of Veracruz

Great location and welcoming staff. Hotel is within walking distance of many restaurants, as well as the artisan market/mercado artesanal, the puerto/the port, and the iconic La Parroquia cafe. The AC was great, the room space was great, I could work from the hotel, and there were 2 bottles of water which were a blessing in the heat. Check in was quick even though we checked in after 9:30pm.

Great location, just steps away from the main square. Having the AC on at night drowned all the outside noise, so we were able to sleep comfortably despite the music outside (which does go until 4am!) The room was very clean and the housekeepers took excellent care to ensure everything was perfect every day. The facilities are nice, and even though the pool is small, it serves its purpose.

The place is good and the restaurant have nice options to have breakfast.

very centric walking distance to everything, amenities better than diligencias, spacious rooms

Excellent location, the restaurant personal is excellent,the maids are very friendly,

The location was wonderful!

Great stay, staff very friendly

It is not what I was expecting for the price

Rooms are very small and very old

Close to the church, restaurants and shops

This hotel is centrally located within walking distance to all major attractions in Veracruz. I will avoid the restaurant since the majority of the waiters have very bad attitude. Hotel is in need of a major renovation. Will not stay here again.

Todos fueron muy amables con migo y el señor de seguridad me agarro un taxi para que no batallara por la mañana para irme al aeropuerto. Me trataron muy bien y me quede otro dia mas. Esta crusando la calle de el Zocalo y en la noche se pone bueno con musica afuera de los restaurantes. Everyone was super nice and the security guard even scheduled me a taxi to get back to the aiport early in the morning. They treates me well that I even stayed one extra day. This hotel is across the Zocalo where there is music outside of each restaurant.

Enjoyable stay. Room was clean and cozy. The pool, although tiny, was very relaxing for hot days. The staff were exceptionally nice and helpful.

I stay here quite often because it is close to the restaurants and shopping

Todo está muy bueno,por eso vengo siempre a este hotel.

Excelemte hotel

What I liked about this hotel is definitely the location. Very close to everything in the Centro Historico area and other areas as well. The staff was very pleasant and attentive, prompt to help. Dislikes: The staff does not speak English . We did not find any of the staff members to speak English which is disappointing, especially for a hotel that is in the center of a touristic area. The building is old and I want to say on the somehow neglected side. The windows in our room were not clean from the inside, never mind the outside. One of the windows was replaced with some sort of white plastic, which did not allowed you to see anything. Although this was a master suite we did not have a mini fridge, and the coffee maker was not working, we called to have it replaced which they did, however, they did not provided us with more coffee. The night we arrived the shower and sink were clogged we told the front desk about it and they sent the maintenance guy to fixed it. They have a restaurant on the second floor. We went to have breakfast and were not greeted, the hostess was on the phone and ignored us as well as the waitstaff. We waited and finally someone came to "help us" but by then we were on the way out. So next time we will not be staying in that hotel.

Very well located in the heart of Veracruz, comfortable and clean.

Centric, clean, walking distance to everything. I wish they had coffee maker and mini fridge in rooms, other than that, no complaints. if you enjoy good music outside your hotel until 4 AM on weekends this is a place for you!! If you are an early sleeper you might want to go a little further from zocalo,

Friendliness of the staff was great

The property was clean and well kept.

Great Location

Excellent location for drinks ,music and food !!

Privileged location at corner of main square. Super-short walk to cathedral, historic cafes, port area, Güero Güera ice cream, arts & crafts, museum. Sanborns restaurant downstairs, four banks half-block away. Pool on 1rst floor. Twin-bed rooms with balcony face the main square. Not on the beach, but a real find to experience the city!

Well, it's a nice location, the plaza is the place to be...the hotel did not offer breakfast, the host, well one was very nice but the other one not much...the hotel was not what expected but you will have fun because of the location...but their are other hotels in the area.

My stay was really great for being my first time there

Me encanto este hotel la comodidad de sus camas todo limpio y la decoración muy calida se siente muy cómodo dormir en este hotel he regresado tres vecez y volveré de nuevo

Great!

It was clean

Clean, comfortable, beautiful and affordable. Friendly environment, food is delicious, we had an amazing time. Thank you!

My reservation was for a standard with a king bed. Instead, I was given a very small double without an upfront explanation. When I requested my to be changed, I was told it was not possible. The room I was given had a balcony facing the square. On Saturday night, the music from an event in the patio reverberated like louder than a jet engine until 2 am. When I aske about the minibar, I was told that none worked in the hotel. The restaurant on the first floor, except for breakfast, has minimal hours of service and food. I chose this hotel, because it was rated 4-5 stars. It does not come up to even 2-3 stars. Aside the excellent location, this hotel is in desperate need of an upgrade.