When I went to check in, the employee told me there was an extra $27 fee for our dog. This fee was not disclosed at the time the reservation was made. She said the owner of the hotel doesn’t mention it on hotels.com because so few hotels in Springfield take dogs so they can charge whatever they want at check in and people will have to pay it. I have stayed here before and the fee was much less. I’ll never stay here again for this reason, and because the public areas of the hotel are very dirty.

I believe it was sound proof - very busy but quiet. Room had full size refrigerator with freeze, Actual small kitchen with electric range and sink. Need to bring your own cookware/utensils. Also a microwave. Would stay there again.

Helpful friendly night staff. Easy parking and access to room. Clean, comfortable room with limited amenities. Easy to control heating/air-conditioner. It appears this area considers "Breakfast" one coffee urn one hot water urn and small muffins and or granola bars, with no tables, chairs, or even counter space to place your items on.

Lance, who checked me in, was excellent. He should be considered a true travel industry professional. The room surprised me with no supplies that one would expect in an long-term property. Not even a plate, fork or anything. One complaint is the towels were thin and tiny. But for my purposes it worked out ok.

This was the worst service I have EVER received at a hotel. Upon arrival, I was told our room and several others, had water damage. During the process to figure out our room, which I prepaid for, the front desk employee, Ambrose, was rude, cursing, refusing to let me speak to management or provide me with their information, and escalated to threatening me and ultimately abandoning the desk and refusing to give us the rooms she originally said she could accommodate us with. The police had to be called so we could initiate a refund. During this process, the hotel has a recording all of it unfolding. It was very dirty in the lobby and we were told they do not offer a full breakfast, which is in the description, only breakfast bars. I would not recommend this property to my worst enemy.

If you like a really firm bed this is your please. I think I would have sleeped better on the chair in the room. Should have been a $60 dollar hotel

The room I stayed in smelled like cheap perfume. I had to open the windows to try to air the room out. When I tried to close the window one of them would not shut. When I was looking for a parking spot I drive around the back of the property, which was not well lit, and witnessed someone in the act of shooting up drugs of some sort. There was no water pressure and the hot water went in and out.

Booked through hotels.com ($125 on a Wednesday night). Reception had us wait another 20 minutes for our room “so it could get through the system”. No ice machine. Bathrooms used this material with a finish that looks like boogers are smeared all over it. I suspect they use this is so cleaning gets to be less than thorough. Beds were springy. On top of that, I’ve got an additional $103 charge from the hotel itself on my card. Called, no manager on duty to help me out. Stayed in another one of these (total coincidence) the next night and it was also terrible.

It isn't fancy by any means but it did the purpose I needed it for. Staff was exceptional!

I missed the hot breakfasts and gyms the other hotels have. A tiny kitchen was not worth it.

Overall 💯💯

Only stayed for a day but it was nice, quiet and clean! Can’t ask for more!

It was in a great and convenient location. The staff was very helpful.

Property is very old and needs upgrades. Bathroom fixtures are very old and sad. Had to change rooms once because bathroom sink would not drain due to being old and broken. Room was clean but remind me of an inner city rental.

a perfect hotel!!! I highly recommend this hotel.

Will stay in ESA again.

The property was clean and there is no carpet do is nice for pet friendly but the sheets were so HARD i thought i was going to run skin off! Not the best for sleeping with an 8 month old

Great service

A little pricey for the condition.

Good value for the cost

The staff was wonderfully friendly and helpful. The room was very large. We were disappointed in the breakfast that was offered. It was only granola bars, muffins and oatmeal. There was no fruit or even cereal. We were also disappointed in the air conditioning. The temperature in our room was very inconsistent and the humidity was awful. Our towels didn't dry from one day to the next.

The hotel clerk for evening was not behind desk but rather outside smoking we had to wait until he was finish

Sparsely stocked for an Extended Stay ( you had to ask for all of the kitchen items etc) and Breakfast was a joke and not adequate.

Must ask at check in for any kitchen supplies, including soap :/ Apparently they get stolen so the property has had to take this step. Unfortunate but considering I just came from an inn that was supposed to have a "fully stocked" kitchen with empty cupboards I appreciated having a set to cook with. Front desk attendant could not have been nicer and more helpful despite it being a busy time and nearly full capacity. Issues with the tv were handled professionally and timely.

Hotel was clean. Staff was very friendly. Quiet area. No actual breakfast, even though it was advertised on the site. Only hot chocolate, coffee, and granola bars. The bed was very firm, so not comfortable if you don't like a firm mattress. Overall, the stay was good, just not worth what I paid.

Pleasant experience

Everything was good. A longer shower curtain or lowering the shower rod so that it was more into the tub would be good. It was quiet and a nice place to stay.

It was good and worked out very well

Very nice hotel. Met all of our needs

Rooms appeared to be pretty clean and well maintained. Staff was nice, although hard to reach or find anyone at the front desk at times.

Victoria at the front desk was very helpful and kind I love to come back and stay there when I’m back around

When we arrived, no one was in the lobby. We yelled until a house keeper finally came and went to find a check in person. They finally came to check us in. Next we got to the suite snd realized we needed dishes, so we called down to get some but couldn’t get ahold of anyone so I had to go down and find someone. Then carry it all up myself but they did give me all I asked fir. Plates, spoons, forks, extra shampoo and a couple razors as I had forgotten to bring one. The room was nice and clean but the beds are doubles, which is small! Queen beds would have been better. Also, a lot of people stay her for extended periods. There was an incident when someone was fighting with someone and yelling and running down the hallway. Apparently one person couldn’t find something. This scared my children. I thought a hot bath would be nice also but sadly, the water gets warm but not hot. Their cap for the heat is too low for my personal taste. This place is a bit ghetto, and I would not stay here again. I only stayed as it was the closest place to the medical facility I was going to. Next time, I’ll book somewhere else. It was $125 for the night, which was far too high for the simplicity of the stay and lack of amenities. The grab and go breakfast wasn’t much either