AT Check in i took 10min + before someone came out of office to assist. Got to room and there was no toilet seat. I had my service dog with me and the next morning as we were leaving the hotel the cleaning crew stared yelling at me because my dog was not on a lean, which she yelled out stating this is policy. If the policy is not posted on the web site or anywhere at the hotel, how am I to know a lead was required. I have been walking my dog in and out of the hotel and nobody at the front desk ever stated this requirement to me. AS I take my dog about to the designated area for my dog to relieve herself, there are always people smoking at the entry doors in which I need to walk through the smoke. The staff is not managing the post no smoking within 100' of door. This was a very bad hotel to stay at and will not reserve a room again at the hotel brand.

Very Disappointing! Usually like extended stay hotels, I was in Columbus the week before but at a different location and it was good. So I booked again this past weekend for work… i walk up and a young lady is standing outside arguing w/ whoever she was on the phone with, just so happen it was the front desk staff, had to wait till she got off the phone to get waited on after I just worked 10hrs smh…. I get to the room and put my food on the kitchenette counter and before I can get in the shower ants are all on the counter head for my food that was in a bag. Tried calling the front desk, room phone didn’t work, so I looked up the number and called on my phone, which I got the main office and they advised my to call back and press 4 for the hotel front desk, so I did… spoke to a different young that checked me in and she was nice, I told her about the issue, she said she’ll call back and get someone to come up(mind you I told her the room phone wasn’t working), anyway but no one came to check. I was super exhausted, I chalked it up and I put my food in the fridge and got settled to go to sleep due I had to be back at work at 7am… I didn’t even chance getting under the covers to sleep, slept on top of the blankets with clothes on. Smh

It was ok. Nothing above average.

The staff were very friendly, helpful, accomodating. They were excellent! Will stay there again next year.

Perfect location for my event stay. Friendly staff. Clean comfortable room. All I need.

Upon walking into the room and seeing the cupboard door missing under the sink area was a huge turn off. Having to ask for a coffee pot or even coffee was not expected so we didn’t bother. The staff was friendly at both check out and check in however being told they didn’t have items for breakfast due to being out of stock tells me they truly didn’t care enough to make sure their customers stay was appreciated with a coffee or a muffin or anything for breakfast as it stated it did have continental breakfast items at check in. There were no dishes, no silverware, no dryer for your hair and truly not worth the amount paid. I could have had more from another hotel. We were very very very disappointed at the price for all the more we got. Which was literally just a place to lay our heads because nothing was in the room except the beds 3 pillows on each bed and barely enough toilet paper and no extra for just in case. The fridge was out dated and honestly just the fact we couldn’t even use any amenity in the room because they had to brought in upon asking was very tacky. Ice cube trays was the only kitchen item nothing else. The beds were wobbly and even the light switches didn’t work well except the main one and that was very annoying as well. VERY disappointed at what I spent for this hotel. Pictures were deceiving and we were not happy at all.

Convenient location and overall acceptable. Cost/value proposition not great. Cleaning staff gracious, kind and helpful; night front desk staff not so much. Room spacious, well-equipped, clean and comfortable. Heavy smell of marijuana in hall. Room "febreeze" deodorizer was overwhelming (even when set on low). Parking lot under construction; not enough spaces for guests; no measures taken to help guests find a place to park. Card entry not working on exterior door - no measures taken to inform guests. "Free breakfast" is the typical gaslighting description of a paltry snack and marginal coffee service - not anything like a "breakfast."

Vacuum sitting unattended in hall to room, and unattended cleaning cart in the hall too by employee break room!