Good

Nice place to stay! The lady that works over night at the airport extended stay is very polite, helpful and sweet……10 thumbs up for her 👍👍👍👍👍👍👍👍👍👍

The room I had smelled of old grease (had a kitchenette) it was very noisy on the hall we were on.

The staff members were not only pleasant but also incredibly helpful. They went above and beyond to ensure that I was comfortable and satisfied throughout my stay. Their exceptional service made a significant difference in my overall experience. I was delighted to find that my room was exceptionally clean, and the beds were cozy and comfortable. It contributed to a stress-free and happy time for my boys and me during our stay. I am genuinely grateful for the excellent staff and the facilities provided. Thanks to them, my stay was nothing short of perfect. It is without a doubt that I will choose Extended Stay America again for my future visits. Thank you once again for the outstanding service, and I look forward to my next stay with you. Best regards, Shana

I want to say a special thank you to Orlando, Gina, and Lisa for all of your assistance with getting me and my family situated in a very difficult time. You all were very responsive to our needs helping us straighten out the hiccups with our reservation and making us comfortable. You all are amazing. SAE

T

Rude

Best Staff ever and was so clean the evening worker she was perfect

Terrible! Stay away. Tampons in the hallways and it smelled like piss

Very clean

Food from previous guests left flies were unclean and had dried caked on items

Hotel conditions had lots of damages.

Everything and everyone was nice and helpful except for the lady at night / afternoon always complained and never wanted to get out of her seat to get anything I asked made it seem like I was bothering her. Also I believe the general manager is the same as the other one in bridgeton and I made a mistake one day extended online accidentally chose the wrong extended stay and they banned me from the hotel lol. In all honesty I wouldn’t stay here again or try the other one in bridgeton they’re unprofessional only reason I stayed there for 2 weeks is because they had a kitchen.

Reserved two rooms,one room was ok, the other one was smelly, the floor was slick with some type of residue

Desk attendant was very pleasant and friendly. I asked for a wake up call and was told that the phone system hadn't been fixed since the power had gone out a while ago so it would call me at the wrong time.

Where do I start. The refrigerator was so noisy I had to unplug it. The cabinet door under the sink was barely hanging on by the hinge. The I smooshed a cockroach!!! And door handle was malfunctioning. This was room 303. I took my concerns tho the front desk and was taken to another room. Room 208 was cleaner but the window leaked in a rainstorm and mold is forming in the tract. 🙄 The only good thing was the desk staff was very pleasant. I

Very nice place to stay

This was a horrible place. Mold so strong i cant even begin to tell you. Stains and visible grease and dirt on EVERY surface. Black mold in the corners or the shower and on the showe curtains. Dirt and food left in microwave and o. Kitchenette stove. Tv was broken, not that I cared but my kid definitely did. The overall front desk was absent, had to call because they were nowhere to be found. Elevator is nasty, our door handle was broken. Everything bad you can think, this place had it. This wasn't a leisure trip, so I stayed for the night, but I definitely WOULD NOT do that again.by any means. I was tired, my family was tired. I say if your passing through, avoid this place, if you stay, good luck. I wont beback! Also wanted to add I believe I saw a drug deal on one of the floors. To me with a small child, as wellmy family in general, thats unsafe. So again, i wouldn't stay at this location again.

Rooms and hotel were very clean and the beds were comfortable. Would highly recommend!

The entire staff was very friendly and super accommodating! They were also super helpful in various personal situations that arose during my stay. 10/10 (if I could rate higher, I would!) Thanks guys!!!!! :-)

Dirty, dead bolt doesn’t work, dresser unbalanced & drawers won’t stay open

Our room was clean. However, the smell of marijuana at night was strong.

This place was gross, hair everywhere, sheets were dirty. Walls were dirty, bathroom tub dirty. When we got there the guy working the counter was watching tv or something in one of the rooms. The room was humid somehow. The floors were aleays damp. Overall just horrible!!!

Booked a prepaid non refundable reservation FOR JULY 26 2023 and Received a booking number and confirmation number. Upon Arrival at midnight The front desk attendant said they were fully booked I mentioned I had a prepaid confirmed reservation and to look in his computer. HE REPLIED HE DIDNT NEED TO AND TO LEAVE HIS PROPERTY BECAUSE HE DIDNT HAVE ANY ROOMS!!!

Room great. The lobby smelled bad. Attendant friendly and nice.

Very clean, super nice staff, I loved the space and above all that everything worked great super recommended! 😁

The place is near a few places to shop and eat, breakfast was limited to coffee and doughnuts or sone tea, cleanliness was limited to the day you check in, no daily housekeeping so be aware and the staff was friendly.

When we were checking in it took awhile because the girl (not her fault) couldn’t find a room for us so she called the manager then said said she was going to talk to the manager so she got in the elevator…. Ok, I thought that was strange, like they couldn’t come down? She came back down after a bit and gave us our room keys. When we got to our room we noticed only 2 wash clothes, we did ask for 2 more the next morning and she said they didn’t have any more. (We had 4 people.) So the girls used hand towels as was clothes. Also she mentioned breakfast, we were surprised to find only coffee and packaged muffins or granola bars. (We went to Cracker Barrel.) Also the room was Ok but it needed a good cleaning. It had a kitchenette but looked like it hasn’t been really cleaned in awhile. Beds were a little hard. The best thing was the air conditioning was cold! My hubby’s favorite thing. We did book the night before for a last minute trip to a concert and it was Ok for the price because I didn’t want to spend a lot. It was in a nice area.

I just love the location and the up keep and i always stay when i visit.

Love the customer service

The lady at the front desk was super friendly and very helpful! She deserves a raise.

Stayed here for 4 nights with my kids and mom for a staycation. All staff was friendly as well as the other guests encountered. Never felt unsafe and everything was clean and in working order.