Hotel was over boom and didn’t have a room available

There was one person in front desk that seems to do everything -- checking in guests, providing towels, doing laundry, etc. The requested bedsheets & pillows for our sofa bed were finally available after 3 attempts. They were given to us directly from the laundry, unfolded in a plastic garbage bag.

Nice place

The space is dated, the walls are thin. It was ok defintely 2-3 stars at best

I was given an option of two rooms. One stated to be better than the other. One smelled of wet dog and the other had a leaking shower faucet which made the room smell of chlorinated water. Fortunately, I only needed the room for a single night. These rooms clearly need maintenance and attention.

This is by far the worst hotel I have ever booked, we looked at the rooms and decided not to stay since this is more like a 1 star hostel, very disappointing.

The guest services was horrible. Wifi connection was very bad. It has false advertising about breakfast included. It is not a real breakfast. It is a to-go breakfast.

Worst hotel I’ve ever been to. There is only employee trying to check people into rooms that weren’t available or had no mattress. She spoke broken English which made it difficult to explain that we booked a room with a king bed but she said they have not king beds even though it showed up online. The lobby is so dingy and uninviting. Hallways smelled like cigarette smoke, cat pee and maple syrup. When checking mattress for bed bugs, found crumbs and dust all over the box spring. Surprisingly no bed bugs but did have a spider. The shower floor looked like it needed cleaned. When I went to the front desk for bedding for pull out sofa, I was handed a wad of balled up unfolded bedding. We were there only 2 nights to sleep and stayed away as long as possible during the day. There were no trash cans at entry or lobby so people were throwing trash in a pile outside of door. There is so much more but I never want to think about this place ever again. Do not stay here even if it’s the last place in town…keep driving!

The room was not ready at the time of check in, I was giving a different room than what I had paid for. It was imposible to sleep in the room because of the strong smell of weed, I tripped several time because of the carpet by the bathroom was lifted up. The furniture with stain and ripped off. Cabinet falling apart. When I went to the front desk I waited almost 30 minutes but no one showed up to complain about the room so I decided to leave and not stay in the place. I wish I could get my money back and would never stay at that place anymore. The worse experience

Room was without a bed spread, no pillow cover on one pillow. No TV remote, no ice machine

Very dirty and cockroaches everywhere. Bad bathroom and very bad bedcovers/ bedsheets. Bad small in the elevator. I kill over three cockroaches in the room and one on the bed. And quickly left the hotel. The hotel should be closed down for massive renovation or disinfection asap.

I should have seen the red flags as soon as I walked in the lobby. It smelled of pot and smoke, and there were dust bunnies along all the walls. My third sign was that the room we booked was the last king be and the toilet was broken. The front desk offered to cancel and refund or move down to a queen. I should have canceled right there and then regardless of our rushed scheduled to get to an event. Instead we made a huge mistake and agreed to take the queen. We should have just refused when the front desk employee had to go check to see if it was clean. I thought we were desperate and short on time, trust me we were not that desperate! On first glance we were pleasantly surprised when we got to our room. It looked generally clean, if a little worn down with chipping paint and shower coating. We got ready for our event without a thought, but we learned our lesson later that night. I got out of bed and turned on a light and saw movement. Roaches! They have ROACHES! We killed three but saw more. We thought we saw a huge one on the ceiling, but thank goodness it was only the empty battery casing for the fire alarm sticking out. I learned if they don't pay attention to the details in lobby why would they pay attention to the details in the rooms. The smell, chipped paint, and a fire code violation were the least of my worries. Do not stay here unless you want to room with roaches!

Staff was absolutely great…they were all very accommodating. But the hotel looked like it hadn’t been renovated in years…the rooms were clean, but the couch had stains and the shower handle popped off during use. The hotel lobby and elevator looked run down. Also didn’t appreciate the guest who used the hotels parking lot as a place to work for on his car.

The main bed had hard springs and my son noted that the pull out bed had brown stains on it and a worker at the desk said didnt we give you sheets.

Took a while to get a cart to bring all my stuff and one dog to the third floor. I was told at checkin that my confirmation didn't include a $25/night pet fee which they then added; I don't recall any mention of that fee when booking. I could have stayed at a Super8 for less than half the price and been just as OK.

The room was very nice.

I ended up not staying because the room was very dusty, cigarette burns on the carpet and in the toilet sink.

Without telling me the room was assigned for the disabled. The smell of room was bad. I got stung by bug 2 places after sleep. This hotel was worst ever.

Bloody sheets broken counter tops

it's good staff.

While the front staff was welcoming, the odor throughout the facility was disappointing. When i walked in the room, the room smelled like body odor and the windows were wide open. The bed was clean but I was nervous to put my stuff on anything in fear that my personal items would smell.

Very good place

It was a nice stay and an hour outside of Washington D.C. We checked in at 9pm and they were right there at the front desk when we arrived.

I liked nothing about this property

Good

Another great stay at this location. The staff were excellent once again. Housekeeping was responsive, fresh linens were plentiful. The room was well maintained.

it's a good

We had a non smoking room that reaked of cigarette smoke. It saturated every thing. Had trouble breathing because it was so strong.

Room had odd smell to it. It smelled like the person before smoked weed in the room and then when they left, the housekeeping staff tried to cover it up with cleaning chemicals. The whole hotel did have a weird odor to it. Other than the smell, room was clean and staff were nice.

When we got there, we were told that there were no rooms available, despite the fact that we had a confirmed reservation. Another couple was trying to check in at the same time that we were, and they were also told that there were no rooms available even though they also had a confirmed reservation. The two employees at the desk were rude and refused to even try to find somewhere else to stay. When I asked to speak to the manager, they refused. I will never stay in an Extended Stay America hotel again.

Its was not good there at all will never go back to that one

The customer service at the front desk was very unresponsive. There were 11 people smoking marijuana throughout the parking lot which made it very uncomfortable having my grandson with me. The folks in the parking kept staring as I unloaded my car which made me nervous. Don't feel safe at this hotel