Everything went well . Clean and comfortable establishment . The food and drinks were good !

It was a beautiful hotel @#StopJockin

I would definitely stay again.

Convenience to airport, price

Staff friendly. Convenient to everything in the area.

Staff was efficient. Room was great. Shuttle to O’Hare operated perfectly.

It was a great 4day weekend stay

Parking close to hotel.didnt like paying 25$ for parking

Was disappointed because we selected to stay there to use the fitness room bit that room was not available to us during the entire stay because it was under construction supposedly due to a burst pipe

Staff was courteous. Food from restaurant was good. Waitress was very energetic and upbeat. Rooms are large.

Everything beyond perfect

No surprises high quality stay.... Shuttle service is very well managed

Need to work on customer service

When I went to check out they wouldn't give me a receipt. They informed me that since I had made y reservation through Expedia I would have to get it from them. I then asked them for a receipt for the $50 of mine that I had to leave as a deposit on my credit card. They tried to tell me that it wasn't a charge it was a hold on my checking account for $50 and that it would go away in 5 TO 7 BUSINESS DAYS(wE ALL KNOW THAT every DAY IS A BUSINESS DAY EVEN SATURDAY AND SUNDAY) ! To which I responded with if I do not have access to the $50 than it is a PENDING CHARGE not a hold. I also let them know that in this modern day of Information Technology that a hold for $50 should be reconciled at the end of day that you check out. This is just another way for a major company to hold onto your money and maybe not even give it back if you're not checking your bank accounts. So after many calls to ficticious managers they put someone on the phone with me who was not a manager but a securtiy officer. I wanted to give them cash for the deposit because this is one of the few business's that is still functioning in the reality before computers by using the line "It's on hold and will be released in 5 to 7 business days. but they refused because they want to hold your bank accounts hostage. So they gave be a blank piece of paper with their logo on it for my receipt for my $50 deposit. My checkout was Saturday 1/6/24. It is Friday 1/12/24 and they just released my $50. No letters left cant finni

Quiet clean and convenient transportación to the airport

It was very inconvenient not having a microwave and the only one was in the lobby especially with two young kids and also not having a pool was upsetting with a family friendly hotel .

It was okay

All hotels near an airport should allow for early check in.

Very friendly Bubel thankyoy

Clean but dated

Convenient to the airport and shuttle service was prompt. Room was clean and comfortable.

I'm giving this hotel a low rating due to the inaccurate information regarding the schedule and arrangements for their airport shuttle. If you call the hotel phone number there is an option for "shuttle information" where there is a recording indicating that the shuttle runs 24 hrs per day, at 15 and 45 on the hour with pickup at the Shuttle Terminal Gate 1 at Chicago O'Hare. Moreover, I received a text message reminder of my stay with that same information. Accordingly, I went to the Indicated pick-up spot on arrival (10:30pm). No shuttle came at 10:45pm; ditto at 11:15pm. At 11:30pm, I decided to call the hotel. Not easy to find the phone number, as Googling gets you the main Hyatt reservations number. When I finally got through to the front desk they informed me that after 10:00pm the shuttle only comes when you call to request it. So basically I ended up waiting more than an hour for the ride from the airport to the hotel.

Beautiful and convenient location.

Disappointed that this hotel and so many choose to charge $25 a day to park in addition to the hotel room. Prices for food (ie. $9 for a yogurt with a little granola and fruit). The buffet items ( pancakes were under cooked and the potatoes were lukewarm at best). Cups were missing some of the time in the lobby by the water jugs.

Great and friendly servicea

Only issue i had was location. Wasnt too much in walking distance but it was fine given i was transiting to my destination anyways

Clean and quiet

At check in the gentleman was so kind and bent over backwards for the gentleman checking in before us. They spoke in their native language and took a long time. I stepped up he hurriedly tried to get us checked in and then charged me an extra $25 for parking when he didn’t to the man ahead of me. The property itself was excellent the staff not so much.

Nice rooms with great water pressure and it was HOT! I enjoyed my stay and would recommend.

I am disappointed the hotel charges to check in early. The parking lot was away from the building and felt uncomfortable/safe and the pillows were highly comfortable.

Excellent staff and service. Great to have transportation to and from Airport even at 4am.

Perfect