The bathroom needs some new caulking work looks dirty. Carpets need cleaned in room. It was okay. Overall 3

Nasty carpet stains in room. Pseudo-clean bathroom. Devoid of hot water. Received email via hotels.com, supposedly from hotel, stating my credit card was rejected, however the reservation and payment was made 8.5 months earlier (confirmed withdrawn from bank at that time). Dude at the desk said it wasn’t from them. So I now wonder if hotels.com got hacked. Won’t stay in IHG facility again, and reluctant to use hotels.com/expedia for future travels.

Easy, quick checking. Front desk staff was inviting and jovial.

The hotel was more than adequate for our first stopover point on a tour of New England. Clean, comfortable and reasonably priced.

Was disappointed when I landed at Logan at 9pm from London to have received a message saying that there had been an issue with my credit card and that unless I called the hotel by 6pm I'd lose my booking. When I eventually cleared customs and could make a call, I called the hotel who said there was no problem and to get my rental car and take is steady driving up and they would see me when I got there. So pleased that they kept my room, and when I arrived to check in they said there was no problem with the credit card and that the booking was fine. Don't know where the issue came from that generated the message but thankfully I had the room. In the room it was clean and comfortable, was a little disappointed that there were only net curtains/drapes up at the ground floor window that looked right out onto the car park and footpath. I changed in the bathroom, but a blind or full set of curtains/drapes would be so much better so you can relax in your room without fear of anyone peeping in! Breakfast was free, but a little limited and some of the food, like the danish pastry were stale. I grabbed a couple of yoghurts and muffins and some fruit and went back to my room for breakfast. Good location for my journey between Boston and the White Mountains, NH to break the drive up after a long day and flight landing so late.

Nice and friendly welcome

The floors were absolutely dirty. There was mold in the showers. The rooms stunk. It was a horrible experience. Not to mention I had also encouraged 5 guests to stay at the hotel with me and I was highly embarrassed. The ice machine was broken . Upon addressing the manager myself and my mother were told by her it’s not her problem due to booking with a third party.

Fast and easy checkin

Lovely hotel. I think they upgraded us because it was a King bed suite we got. Much appreciated. We were quite early arriving, so there’s a tip for you.

5 people staying in the room so should have had a towel and face cloth for each. Had to share. Otherwise all good.

Good accommodations for handicapped.

Our stay was great. The room was clean and comfortable, breakfast was delicious. I’d definitely stay at a holiday inn express again.

This was one of the nicest places we have ever stayed. Our room, shower and breakfast were the best.

Safe was nice but room was very strong smell of mold or mildew

More than just 2 coffee pods could have been provided. Comfortable bed. Would stay again.

carpet and apostry furniture covered in old blood stains and very dirty tub very dirty with stains management very rude !!

Many times, we have stayed at this location when visiting family from FL. Very convenient location and accommodations exceeded our expectations.

Was a wonderful stay went to seafood festival, then to hotel

Some of the furniture in the room was bear up T

It’s lovely here. Great location but very quiet.

Breakfast was fantastic

All is good

Great breakfast & quiet clean hotel

Great Customer Service.

Staff

We love the breakfast and the nice lady assistant in dining area but we didn't appreciate the handicap room assigned to us. It's not worth the price we paid for.

kids enjoyed the pool and exercise facility, conveniently located near walmart and dollar tree. guy at front desk was courteous and funny. would definitely stay here again.

The dinning area for breakfast was not large enough no place to sit

Our bed was broke on one side.Bathtub slippery.Have to be careful

Convenient to all beaches

Everything is very clean and staff is very helpful.

Pleasantly surprised by how up to day and clean horse was.