The best place I've ever stayed

Wonderful hotel staff. They allowed me early check in without any issues. Hotel and decor is a little dated. But the area is beautiful and quiet. There are many shops and restaurants around. Walking distance to many things.

Good location, friendly staff and good service. Older building but clean.

Wonderful location, nice room, restaurant and great facilities. Quiet garden pool as well as seafront pool. Perfect!

Service was excellent, amenities were exceptional

Doors on level 0 rooms were not easy to unlock. When unlocking patio doors unable to re lock. Only a plate to put in place it couldn’t be fully opened by an intruder. Higher room would have better of sea views. Lower room you could only see sea standing. We enjoyed our stay.

Lovely to find a traditional property so close to the city centre. Room had an unexpected sea view. Decor was stale and room smelled of smoke but otherwise clean and hotel was lovely

Wonderful hotel, very quaint, fulfilled my criteria, ‘clean, comfortable and convenient!

Property has 2 locations. My reservation was not described correctly so I was dropped off at the wrong building. It was not convenient to get to the correct location. I would have expected some communication prior to arrival to explain. Shuttle driver indicated that it happens often. A quick email from the property would be extremely helpful. Other than that, resort was good. I had to ask for my free bottle of wine. It was a very small, one glass size…. I certainly didn’t get a room upgrade. Room was ok, not with the best view.

The hotel is quite tired and needs an upgrade. Generally clean but do have to say on my final morning I came to the restaurant for breakfast and there was an infestation of mosquitoes/flying ants and all the waitress did was sweep them on the floor! A little disappointed

Quinta da Penha Da Franca is exceptional.

We had a brilliant stay for three nights, following a week in a nearby villa. We found it absolutely charming,we had a sea view in the Mar section of the hotel, but we had dinner in the Quinta, which had a wonderful atmosphere, and even attracted customers from the over bearing Savoy! Quirky, lovely surroundings, a bit of old style glamour, very friendly staff. We had a wonderful stay, and would definitely go back.

The hotel was in an Excellent position which gave us access to all that Funchal has to offer. Breakfast was great with a warm friendly atmosphere aided by excellent service from the staff. Joe’s Cocktail Bar was a particular highlight with it’s wide affordable range and excellent mixology.

Really nice hotel, centrally located. My room was very big and comfortable. The front desk was amazing. I was leaving at 4:00 am. They made sure that I had a breakfast set the night before.

Hard to give rating b/c Qunita is lovely, clean, brkfst great and close to Old Town but one woman at front desk unfriendly, many times, over 12 day stay when asked directions (later noticed some other guests were given tours of the area - not me, - she only pointed - never did find out how to get to 2nd pool). An hour after check in, I asked for directions / map to find meeting place for a tour. The map was so tiny, could not read street names. I was alone / 79 / first time in Madeira but she acted as though I should know the places she was talking about. It was raining hard - left knowing direction but not much else. Not many people on the street, most were tourists who couldn't help. Finally, a store clerk helped. The street very steep - sidewalk very slippery - tried to get to road for more traction but slipped twice, 2nd time falling on my wrist - spent 4 hours in hospital, (last place I wanted to be with Covid & after 24 hours of travel) - hospital charge of 300E, 2 taxi charges, meds and a difficult holiday, with only one usable arm - Tourists, at other hotels, were warned about sidewalks. Woman never asked about bandaged arm. Same women gave wrong walking / public bus directions. I asked for interesting places to walk or take public bus - told her I had done paid tours and wanted to go places on my own. She gave a brochure of guided tours, saying she had no other suggestions. Could say more but out or room. Others at desk helpful and friendly.

Very british. Very charming. This hotel is typically British. Thick carpets on the floor, windows that open vertically, a very charming bar/pub, and white transparent curtains and a small flat TV-screen that both seems at least 20 years old. But the service from staff is top notch, it is very clean, calm, and very centrally located in a nice area behind the port. nice beds too. The hotel has access to the sea and its sister hotel with a lovely pool next to the sea. We may come back as it is a perfect stay for exploring Madeira, particularly because there was also free and easy parking.

Comfortable room and good view

Great location and friendly staff . Great for sea swimming too !

Good points - excellent location very close to the centre of Funchal. Lovely views from room over looking the pool. Pool attendants worked incredibly hard and ensured the pool area was clean and well maintained. We booked what we thought was the more modern part of the hotel. Whilst it was clean, there were very obvious maintenance issues -ripped wallpaper, faulty drawers off their runners and worn carpets in communal areas. Surprised to be charged for the use of an old rusty safe and to have to use one of my own cards to switch the electric on in the room. Breakfast was more than adequate and was very pleasant to eat outside by the ocean. We went half board mainly to reduce the amount of different restaurant visits during covid. The same menu was presented every night which made the eating experience a bit samey. (you can switch to lunch and this menu offers some different options). The older part of the hotel has charm and the staff are very friendly. Would I stay here again? If the hotel was upgraded/modernised I probably would, but there are currently other hotels that are competing for business (have stayed in some of them so I can compare). Whilst it is quaint, the rooms are tired so you need to bear that in mind so you aren't disappointed on arrival.

Picked hotel as close to Porto Santo ferry but when cancelled and decided to fly, hotel arranged airport transfer. Grounds of hotel are beautiful. Several top restaurants close to hotel, restaurant on site also looked very good. Easy walk anywhere.

Lovely hotel and wonderful staff

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Beautiful sea view, breakfast was good, service was great and ensured I would not leave my room before providing a negative coronavirus test, which I appreciate. Hotel is clearly old and could use a makeover such as the insanely soft mattresses but it is still worth a stay.

We stayed in the modern part with a room facing out to sea, fab view. The room was clean and comfortable although some of the furniture was showing signs of age. Staff were friendly particularly the pool staff. Breakfast was simple but perfectly adequate. Great location with a short level walk into the centre of Funchal and some super restaurants close by.

Great hotel location and service. Excellent breakfast included

Too difficult for handicapped person. I went to check it the day before and the reception manager was insulted rather than sympathetic. They don't take the time to realize how difficult it is just to access the hotel. Getting to breakfast was another nightmare with steps and hills everywhere.

Staff very helpful We especially liked the pool attendant who supervised sea swimming for us The only problem was the constant daylight noise from building works at the adjacent hotel

It was very conveniently situated with a bridge and lift to the sister hotel avoiding the main road and hill.

Older buildings with the right amount of facilities however certain things need upgrades ie shower screens in the bathroom rather than curtains and more modern TV’s bathroom tiles are old and grouting aged

I liked cleanliness I didn’t like extra fees for safe and tea facility in room

Beside the sea, friendly, owned by local family, high standards of cleanliness and service.

The situation is superb, right by the sea and close to Cafes, Bars, and Shops. It was easily accessible to the old town on foot and we are both in our 70s. The restaurant is very reasonably priced and the food is good. The cocktails in Joes Bar are superb and as a resident we received a 10% discount. Only downside for us was the shower over the bath. We both have walk in showers at home and found the bathroom a bit dated. The room was adequate for our needs but could do with a little bit of updating. All that said it was our second holiday in this hotel and we will come back again.