Everything

Not a fan of parking my car blocks away

This property is quite the gem. The staff is very informative and helpful. Highly recommended and will stay again.

Excellent hotel for its value and service. Excellent, Valet Parking and Staff. It's very safe and I recommend it.

Our first time staying here but we’ve taken trips to St Augustine before. This time we were coming for Night of Lights and wanted somewhere convenient to shops, restaurants, river and decorations and it was easily walkable to all of the above. Plus, the room was cozy, the bathroom clean (borderline) luxurious-feeling. And the staff was extremely hospitable, from lobby to valet. A nice surprise was the humble but delicious breakfast spread the following morning. 5 stars.

Beautiful historical property, so much charm, relaxing atmosphere, close to many restaurants, shopping, attractions.

Beautiful and unique Inn in St. Augustine. Very walkable to all the sights in old st. Augustine. We loved it!

Loved the place. Very historic. Large grounds to wander and very laid back.

Amazing property and beautiful ambience. Walking distance to everything. Great for an adult vacation

Very happy with our stay here. The property is beautiful including the onsite bar, grounds, and restored historical homes. They offer complementary valet so there is no need to search for parking in downtown St Augustine (which can be a pain). And best of all the service was amazing. Savannah was so warm and welcoming. Would highly recommend.

This hotel was nice however, very unorganized and poorly managed. Upon arrival, the front desk had no idea which rooms had been cleaned or not, so check in took over 30 mins. Later when I returned from dinner my key card would not open my room. A very nice front desk lady Louise helped me go back and fourth several times trying to get the my door open. Eventually, after about 30 mins, I had to stay in a different room with none of my items. No toothbrush, pajamas, etc. In the morning a man came to unlock my door so I could retrieve my belongings, the manager of the hotel Charlie Robles was very rude to me and acted like he was inconvenienced. Charlie offered no apology until I verbally told him he should be apologizing to me for being extremely uncomfortable with non of my items. When I asked for a refund he told me begrudgingly “It’s been taken care of” I asked what he had done to rectify this very unprofessional and uncomfortable situation and he told me he had refunded the $35 charge for both the rooms I rented at the hotel for my colleague and I. Totaling in $70. I think the way I was treated by Charlie was absolutely atrocious, and being that I am also in hospitality management I would recommend this hotel hire a more capable and empathetic hotel manager. Further, I would expect to be refunded for my full stay for my room, that I was not able to spend anytime in, being that I arrived late in the day and had no time to relax after dinner. Will not be returning.

Very nice will return

Loved the properties...very accommodating

This is such a unique historical property yet updated rooms. The compound has a beautiful courtyard. The pool is a great relief after walking to all the sites.

Great location and property. Our only complaint on this our 3rd stay was that the room was too small for the price. We understand that the nature of the property is that all rooms are completely different but a room this small should be discounted.

This place was beyond expectation in terms of its overall charm. The staff was always available and extremely helpful. The only draw back was the thin walls between rooms. The grounds are well kept and the breakfast included many choices. The location is perfect for anyone interested in exploring the historic area by foot.

Great location

Amazing place, take the tour of the hotel property—the guide was fantastic!!

Second time there. Great location, room and staff.

My stay here was excellent. Very nice and quiet. Good breakfast and near to everything. I could not have had a better stay. I would recommend The Collector Inn for anybody interested in the history of San Augustine and to be near to everything in San Augustine. I celebrated a birthday here, and it could not have been better.

Very cool unique property. Be sure to attend the history tour of the inn, if you can. Convenient to everything. Why stay in a cookie cutter chain hotel when you can experience history?! Just a FYI ( no way would it deter us from staying again): all the individual houses are historic older buildings. There may be some noice from upstairs walking if staying on first floor.

Overpriced. $600 a night and pay extra for a latte at breakfast (goes well with the stale croissants)? Peeling paint in room… So so reception.

The property was fine, much simpler looking than what displayed on pics, but ok. The room we got had broken heater, and was running cold air only. For a while there we felt like we were sleeping outside- it was this cold in the room. Someone from front desk came to check on it, apologized and said he doesn’t know why it’s not working and opening a service request for the following day. On top of that, every time someone in the same cottage was using/flashing a toilet- a toilet in our room was making strange loud noises. We also ended up unplugging a little mini fridge for the night since it was working very loudly. For the money we paid for this room (close to $700 per night) - it was a disaster. Definitely will not be back. On a checkout no-one even asked how our stay was.

We are experienced travelers and have stayed at all kinds of properties. This is not a quaint B&B, they have 9 houses with 30 rooms and one small dining room.This property is not owner occupied. staff that is here is not at all helpful. After check in we had to wait for Valet to take us to our room. Over 10 min wait. Valet (1 maybe 2 people at times) does parking and Bell Hop. When we got to our building we were told the AC was out and they were working getting someone to fix it. It was 85 Degrees in our room. We went to check in and asked what they were going to do if it wasnt fixed. She told us she would check w manager and let us know. Never hear from her but luckily it was fixed. If you dont book directly with them you get whatever room they chose not what you see when you book. Building is noisy with doors slamming. Share veranda was outside our room so had to keep shutters closed. Bathroom is far from oversized. I had to use the bar sink. No complimentary water in room, no newspaper and I have had better breakfasts at Hampton Inns. Very disappointing. Only plus is a great location!!

I really didn’t like the fact that housekeeping left our room door open all day! Nothing was taken fortunately, but, having notified management, their response was “have a glass of wine on us”. Gee, thanks, how unprofessional. Security should be a high priority and they dropped the ball and made NO effort to make amends. Sad

Very nice property. Staff was excellent.

Very comfortable bed and room

Beauty Property and awesome staff

We were given a handicapped room and given no alternative except to pay an additional $130 for another room. The showers in a handicapped room are open and cause water to flow into the bathroom floor.

Experience was great! On-site bar was a wonderful addition and the staff was on it. The historical tour was one of the beat we've had as well.

My husband and I just came for a night out and will definitely be back! We loved our stay at The Collector and wish we had more time there. With the pool and legit bar right on the property it was like a mini historic resort right in Downtown St. Augustine. Everything was wonderful!

Lovely, restful place. Given that it is quite expensive, I think it’s fair to ask for at least some vegan breakfast food. I always mention it when I reserve, ((we have stayed often), but there is never anything available except instant grits. Simply having margarine and peanut butter for toast would help. Cooked oatmeal would be better, with some fresh fruit to go on it.