The staff were excellent, food and drink was readily available and very good. The only thing that let us down was the quality of the room; whilst it was clean the air conditioning didn't work nor did the shower. Just a bit frustrating that when we arrived we couldn't have these essentials working

Very good hotel Great food Busy buy the pools Excellent rooms

Lovely holiday with friendly staff.

After arriving and receiving the keys at 2.45 pm, they have allowed me and taken me to my room at 4.45 PM, saying that my room was not ready until then. If you demand customers to check out by 12.00 PM, you should provide your guests with their rooms after 3.00 PM as it states on all hotel documentation. Food in the main restaurant was absolutely blend. Cleaning personnel walked into my room without knocking and warning that it is a housekeeping about to enter, then giving me attitude that they are here to clean! No concept of guest privacy or service.

Great hotel, amazing employees, perfect service

Beautiful property and wonderful staff. Hotel was clean. Adult pool was beautiful and clean. Drinks and towels readily available and staff always around to help. The food was very good and fresh. Essence restaurant had great options everyday for lunch and dinner. So many options to choose from. The spa was great! The messages were affordable and very relaxing. They had great options and lots of great fun things for the kids which i loved. I went here for my birthday vacation solo. I am definitely coming back and bringing my family to experience this wonderful experience.

Food could have been a little better

Good food. Nice staff. Good conditions.

This hotel has the potential to be excellent but a few improvements need to be made. The adult pool was great. Lovely pool and comfy sun loungers. The only down side was that there was no bar. There was 1 member of staff each day who would take orders but drinks were often forgotten and it took a long time to receive drinks. They had a few drinks on offer round the pool (wine and soft drinks) but if you wanted cocktails, the member of staff had to walk off (took around 15-20mins to get the drink). An actual bar by the pool would be better. The food was average to good. Some lovely meals but the buffet was the same all week. The restaurants only had a few options. The service at restaurants wasn’t good. They seemed to have on one member of staff taking orders at a time whilst the other staff simply cleaned plates and bought food out. More people taking orders would improve the experience. The bar areas were lovely with comfy seats, fire pits and plenty of drink options. It was a shame the mini disco was 9pm - 10pm every night. This is peak time when people finish their meals and want to drink/listen to music. Instead, we listened to baby shark and Disney songs during this time. No other bar on the resort played music or offered an adult atmosphere. The red wine was also kept in the fridge which is odd. Again, a few minor improvements would improve this. Perhaps open the restaurant bar up properly and play music/have entertainment for adults.

"I want to share my review of Tivoli Alvor Algarve Resort. Firstly, the check-in process was very efficient and the staff members were friendly. They kindly introduced me to the room and provided me with all the necessary information, which made me feel very comfortable and excited to start my vacation. Even before my room was ready, I was able to enjoy a delicious lunch at the hotel. The hotel staff were very attentive and filled my towels daily. I also appreciated the fact that they provided breakfast, lunch, and dinner as well as snacks throughout the day. The location was perfect as it was within walking distance to the beach and the hotel also provided shuttle buses to the town and beach. The hotel's parking lot was also secure with a gatekeeper. The sauna and indoor swimming pool were great facilities, although the steam room was not yet operational. If you're looking for a 5-star hotel, I highly recommend this hotel. I would definitely stay here again on my next trip."

I was very disappointed as I had high hopes. Staff were nice people but very slow with customer service. My friends in separate rooms requested irons on separate days and both had same experiences of it taking over two hours to receive. They had an adults only pool which they did not enforce. Children were there splashing everywhere. That is fine but was expecting to have an adult holiday. This was more of a family resort. Food dinning hours were very limited and snack options were minimal. Just very disappointing so I decided to leave early. Transportation in the area was horrible. One night after party could not get a ride back to the hotel so had to walk back over an hour. Tried calling the hotel for assistance but no one would pick up. Day of departure we requested a taxi to take us to the airport. The taxi kept saying they would arrive soon. They did not arrive until 45min later. I do not plan to revisit this region. Everything was an inconvenience and I never felt as though I were on holiday.

Liked it all.

The stay at the resort was amazing. The resort is new and clean and the staffs are very friendly, specially Jose Pedro from Mercado. Me and my wife were completely satisfied with food, services and all the staffs at the resort. One simple suggestion: it is a good idea the hotel provides an schedule to all rooms. In this sense, we can enjoy the entertainment all day.

Ticked a lot of boxes, no lifts so awkward with a pram and luggage, shame we weren’t on the ground floor. We had to have the buffet We couldn’t get into the restaurant we wanted.

Just a few fixes and you are there! + Clean, here you can feel confident that there will be no uninvited guests. + Service, there is so much staff and all of them have their heart in the right place. Some obviously needs some training and have zero clue on what they are doing but I’m the end they want to do their best! + If you are Portuguese or English speaking, the child activities are good to go. Other nationalities will have a harder time to tag a long. - Food, if you are used to a typical all inclusive charter, this will be a step up. If you are used to something more, you will be a bit disappointed. Pestana, please don’t let the whole menu be a big kids menu, don’t be afraid to cook the pasta al dente, salt the food and do a bit extra flavor! It just need a 2 hour overlook and a bit of changes and the food will go from 4/10 to 8/10. In the end, lovely clean resort, ton of helpful staff and friendliness.

Great hotel, facilities and quality food - location quiet (need to go further afield if you want night life, which we didn’t). Restaurant staff GREAT - could not ask for more; service, conversation, jokes with the children - special thanks to CESAR and EMANUEL in the main restaurant. Negative: Reception and cleaning staff - customer service fresher training required.

Rooms and facilities where modern and clean however the hotel was let down by awful customer service and very poor food. The hotel was under staffed and the drinks available on the all inclusive package very limited if you could get served. Don’t use this hotel!!!!

Beautiful resort, great staff. Lots of space. Only extra feedback to work on would be to have more organised events in kids club.

The pestana blue alvor is not 5 star. It has only been open for a couple of months and while the rooms, pools, grounds etc are excellent a lot of the staff need training, most appear to be inexperienced with new faces arriving on almost a daily basis. The food i would rate at 3 to 4 star and the evening entertainment 3 star. The evening entertainment should have at least 4 professional acts a week but the pestana uses the animation team. There are queues at the bars for drinks, there should be waiter service at the bars and poolside, this is standard practice for 5 star all inclusives. I believe in a years time having made improvements in these areas it could truly be a 5 star all inclusive