Terrible experience: loud Mexican music playing next to the reception desk; had to repeat what was being asked of me 4x; smoke odor in the elevator; dirty hall way to my room; dirty toilet sheet with yellow urine under cover; shower roller was stuffed with a wash rag; restroom smells like a restaurant; pillows had cigarette smell and wrinkled covers like they were used by previous customers. Didn’t sleep well due to the grossness of the whole room; had to leave at 4 am just to get out of there quickly. WOW!!!!

A main elevator is broken. Had to switch rooms due to loud people and broken outlets. That said front desk staff is nice and helpful.

I like it

No hot water, hotel was dirty and run down

Arrived my room had no ac I went to use to restroom no tissue 😐went i tell her I need a new room got one tv didn’t work then I’m walking down the hallway it’s roaches crawling on the wall I got in my room the bed smells like pee so I spray some air freshener tub was flithy I go check out I forget my phone the lady at the desk gets smart with me like I’m lying tells me to shut up she can’t hear I’m not unlocking the door until I have a and she clearly seen my check out and hand her the card with her number on it very unprofessional tried to little girl me nasty attitude I want a refund it was not worth the stay I was treated terrible ! Mixed last HIGHLIGHT in her hair !

Common areas as well as rooms have a permanent odor and very little was done in the way of cleaning, other than changing linens. My initial room had no lights in the bathroom and no hot water in the shower. Staff was helpful in getting me another room, but it only had intermittent bathroom lighting and lukewarm shower water. The beds and pillows were actually decent, if you only need a place to sleep.

I saw a roach, towels and sheets were dirty, little things like straw wrappers in the room, it was gross

Shame on you for rating this fair. It’s a dump and screaming yelling and pounding on doors from 3:30 to 4 am and again at 7 pounding and yelling. Absolutely dump and felt unsafe

I loved everything. Staff is friendly, the rooms are nice. The beds are comfortable. The stay was a 10!

I booked online because it has a cheaper hotel and thought the title of "convention center" ment it would be alright. Everything is filthy. The obvious never clean rooms. All the towels had stains. The light fixture didn't work at forst until I realized it was unplugged from under a bed. It should have been a sign that the hotel has smoking and non smoking rooms. There was trash under the beds, grim in the shower, and a used cigarette under the chair in our 'non-smoking' room. The TV is like 20 years old with an awful analogy picture. I think the sheets were clean but given everything else it's hard to say for sure. The shower had no working hot water. A chain run motel would be better than this and for less money. Service at the front desk was pleasant and helpful but over shadowed by the condition of the room.

This is the worst of the hotels I have ever visited… carpets in the hallways extremely dirty and filthy, garbage and blotches of paint everywhere… the only ice machine in the hotel doesn’t work they send us to the next door hotel (motel 6) to get our ice…. our first assigned room wasn’t clean and look like someone was recently sleeping there… look at pictures… in the second room we found a cockroach in the bathroom, pink mold in the shower and the floor was very dirty… the walls are very dirty… the microwave was dirty and missing a leg… the fridge was extremely noisy we had to disconnect… the towels where old… broken and with holes look at the picture… breakfast was horrendous… DO NOT STAY HERE… although the front desk lady was extremely helpful trying to do her best to accommodate our needs

I liked the parking & staff. Didnt like the room. Didn't stay in the room. Recieved a refund

Overall, nice accommodation the first room we had, had bugs and insects. The second room after complaining about the first was better. They didn’t change the bedding nor did we have fresh towels the entire time we were there so we had to spend our own funds to get needed towels and the free Wi-Fi sucked on the second floor compared to the fourth floor rooms.

We stayed 5 days. Our room was not cleaned at all. Had to go to desk to get sheets and towels. Didn’t even clean toilet or shower.

Shower was dirty and roaches by a broken microwave. Bed was comfortable.

This will never stay at this place never ever again. Overall it’s just terrible

This place has a bad aperience, homless people outside the lobby, as soon we got there, we didn't even want to go in because everything looks too dangerous and we felt unsafe, so we just went to another area

The bathroom was dirty. Hair,dirt, and soap scum in shower. Asked for a different room but unfortunately the second bathroom was just as bad. Hot breakfast consisted of toast and stale doughnuts.

(Like): Front desk staff was kind and responsive. (Dislike) : Ice machines stayed broken, (I've got asthma) staff and customers hanging at front door smoking, floors nasty in rooms, bathrooms not working properly in room, lots of noise from other rooms during late night hours (waking me up), vending machines taking money (staff nor company owning machines refuses to return my money; one 20oz soda cost me $6.25), breakfast is terrible (only have cereal, waffle, toast, oatmeal) which you fix yourself, and when it's out away in morning (the counters where it's served doesn't get cleaned afterwards. It stays nasty till third shift comes in. Not a good place to stay. I feel I don't have a choice during my travel. Glad I'll never be back this way ever again!

Very clean. Mostly quiet. Good breakfast. Wifi kept going out. Yet a very nice stay! #smokefit.us

The staff was awesome, short to the point and willing to answer any other questions I had. I didn't like the overwhelming weed smell coming from the doors right in front of the elevator. Furniture definitely needs TLC in the rooms. The entire place definitely needs a face lift.

I was caught off guard. Mold, holes, stain, dirty, illegal drugs everywhere! It’s the worst motel/hotel I’ve ever been in.

Old run down hotel, floors were dirty.. rooms looked like they had had an update but it smelt like smoke and weed… definitely not likely to recommend

I expected a good stay at Jackson Hotel and Convention Center. However, the elevator smelled like pot, the first room I was assigned didnt even have a trash can, and the neighbors were so noisy that I had to request a different room. I was then placed on the third floor next to the elevator, which made noise, as did the people using the elevator in the middle of the night. My room faced traffic on the 45 bypass, so I had to run the air conditioner to drown out the traffic. The room next door had a puppy that woke me up well before I needed to awaken. Suffice it to say, the rating on Hotel.com was misleading, and you truly get what you pay for.

I realy enjoyed my stay and the employees

Roaches every where on the 4 floor

Stayed two nights. First night, I went into room 117 and found three live bugs around the room, discovered a syringe under the mattress, and could feel a grimy grit on the floor. I felt uncomfortable at the thought of taking my shoes off, much less sleeping there. The front desk staff, Adria, was great! She voiced that the 2nd floor had been remodeled and switched my room to 235. This room had none of the above symptoms. It had a little dust under the beds but no bugs or other notable discomforts. I had a good night's sleep! Second night three days later, at check-in I asked for a room close to 235. Lobby staff Nish and Adria accommodated gave me 235 again. Yay! Nish and Adria rock!

This was a pretty dirty hotel, and I think people live there kids playing in hallway late and people coming and going all night didn’t feel real safe. There cleaning staff need to try and clean alittle better. It was cheap so I guess you get what you pay for😩

They are remodeling, which is fine, however the room we were put in was nasty, dust everywhere, soup stains still in the shower, floor durty. Needs a paint job really bad. Desk and chair had stains

The stay i had was ok

Worst place ever to stay in my travel history. Bug infested beds, non working room doors, half left curtains, piss smelly carpet, dirty towels. Top everything off owner wanted to charge separate for tv and microwave. Like I said worst place I’ve ever stayed at and we are in a traveling business where our company sends us to different places every week. Trust me this place is not worth it unless $35 a night

Pleasant registration clerk. Nice background music. Holy Bible in room. Rooms have a nice look with wood-type flooring. Shower water nice - warmed up quuckly. However, Not a clean environment. Cockroach in room. Bathroom appearance clean, but at closer inspection, shower had not been cleaned-a lot of hair on shower floor. Food under chair cushion. Towels and linens stained, old, wearing out. Hallways smell of cigarette smoke, have paint drips and food on carpet. Trash cans in hallway overfilled with trash. Breakfast included with room - at 8 a.m. almost no cereal left, except instant oatmeal, some white bread, one package of mini donuts, coffee, sugar, creamer. No attendant for continental breakfast. Will not stay there again.