American Inn & Suites Waterford
About this inn
Inn in Waterford with sauna and 24-hour business center Along with an indoor pool, this inn has an outdoor pool and a snack bar/deli. Free WiFi in public areas and free self parking are also provided. Other amenities include a sauna, a 24-hour business center, and a business center. American Inn & Suites Waterford offers 111 accommodations with coffee/tea makers and hair dryers. LCD televisions come with cable channels. Bathrooms include bathtubs or showers with jetted bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily. An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.
Amenities
Pool
Air conditioner
Internet / Wifi
Parking
Laundry
Hot Tub / Spa
Map of Waterford Township
Inn in Waterford Township
Reasons to book
Includes essentialsPool, Air conditioner, Internet / Wifi and more
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Reviews
3.2/5.0
Average(723 Reviews)
1.0
Check in person was nice,upgraded us to a "suite". The hallway floors were sticky and you could just follow the drips of something all the way to the room.Walked in to the room to find 2 refrigerators,neither worked, 1 wouldn't even close. 2 Smoke detectors laying on shelves with no batteries in them. 2 out of 3 ice machines broken. Very shabby and run down looking from the elevators to the rooms. The counters in the room were sticky,you could see spills on them from the last person. Lamps not plugged in, clocks not set. I used a side elevator several times. When we went out for our concert the side elevator had a sign saying out of order. I would have not been happy if I would have gotten stuck in it. Had to spend more money for bottled water for coffee because all the water smelled like an over chlorinated pool. We wanted to take a jacuzzi bath,but didn't want to bathe in a chlorine pool. The free coffee spot was filthy as well. At the end of the evening the desk person was mopping the main entrance floor and in front of the elevator, which made it very slick and had NO wet floor signs out. I would NEVER recommend this place to my worst enemy. Conditions were completely disgusting. Sorry to say this place should be condemned.
1.0
Terrible hotel. Wouldn't have stayed here had we of known. Dirty! Appears that homeless were living in the parking lot. Not a place to go if you can help it
1.0
Half the hotel was a halfway house
1.0
DO NOT Stay here! The place was had people hanging out in the lobby, making out. Trash all over the place. The hall to our room smelled of wet dog and dogs were barking and growling wanting to fight each other. That night, the smell of marijuana was thick. They kept outside doors open in the back of hotel so anyone could get it. Definitely did not feel safe. The hotel clerk did nothing to make the people who clearly didn't belong there to keep quiet, leave or clean up after themselves. Fire alarms kept going off. No coffee, room had old coffee pods in the coffee maker. Didn't dare look under the sheets. I reserved a room at another hotel and checked out first thing in the morning. The girl at the desk was nice and wrote down everything I said. It was a terrible experience out of my control and asked for a refund of the 2nd night I was supposed to be there and was told they couldn't refund me, to get in touch with who I booked it with. Never have I ever witnessed such careless, lazy and no consideration for guests in my life.
1.0
Be warned! The pictures of the hotel are not current! They are from before when it was a comfort inn!! We walked in to check into our room and there was no one working the front desk, there was a sign that said that no one was avaliable. We waited for a few minutes, while we were waiting we looked around the lobby and it was so dirty and unkempt. We promptly left, i cant even imagine how dirty the rooms are if they let the lobby look so bad.
5.0
The experience was good....nothing negative to say
1.0
The bed was so hard and rough , it looked very dirty.. very old looking inside the room… the jacuzzi was dirty around the knobs it was a very unpleasant experience
1.0
I reserved a room with a king size bed and jetted bathtub. When I arrived and checked in I had to sign paperwork that stated a different price (an amount less than I paid on the app) strange but didn't think much of it. When I got to my room it was not the room that I had reserved and paid for. Not a king size bed with jetted bathtub. It was two queen beds. Went down to the front desk with my phone to explain that I didn't book this room. I was told that they were all out of the rooms that I had reserved and paid for. Confused to how this happens when I already paid for the room. The hotel room was not very clean. Dusty, bathtub in the bathroom was missing part of the side, paint flaking of the ceiling in the bathroom, air-conditioner/heater was dirty. Just overall not a clean or well maintained hotel. Will not be staying there again.
2.0
Nasty room. Nasty hotel. I advise you to sleep elsewhere. I don't even leave reviews
2.0
Horrible
6.0
Room allocated was full of smoking smell. And has furniture that was simply disgusting. When I called front desk to complaint, the staff member was extremely rude.
The next morning the manager helped me and my issues were resolved.
4.0
The first room was cold, the heater was putting out cold air. They moved us from a king room to 2 doubles. That heater was coming off the wall and they had to tape it so the cold air wouldn’t come through. Very disappointed.
10.0
Pulling up to hotel- it looked sketchy. Right when you walk in it didnt look bad, then getting in the elevator- i was afraid id die it- it was so outdated & rickety. Walking to the room- they tried to do upgrades but you could tell it was w/the poorest quality/cheapest flooring & the floor was wavey. The room smelled funny, a cheap matress, they gave you 4 couch pillow sized pillows, & a sheet & what looked like a thin curtain for a bedspread- it was dirty & im pretty sure the sheets werent changed in between stays. Lesson learned - you get what you pay for- the only positive was convenience of the location for me. I did survive tho & didnt bring home any bedbugs so theres that.
8.0
Room was large, nice jetted tub in the bathroom. It was a great stay especially for the price, it was discounted from 85 to 55 for the night. The only disappointing thing was the coffee was weak and there were no other amenities for breakfast. Not even creamer… just coffee, cups and lids it was weird. No stirrers or spoons either.
10.0
Everyone I dealt with was very friendly and helpful. I originally was staying 1 night to check the place out and ended up staying 3 more nights
2.0
Said it had breakfast,but they don't have one. Only coffee. Little hard to find at night because they have no sign. Nice hotel though.
4.0
The gentleman at the front desk was impatient and rude when there was no one else around. Completely unwarranted when he's the first face of the company we see.
10.0
Having a jacuzzi tub was my favorite. So relaxing and peaceful on a snowy night.
1.0
Staff member at the front desk was not friendly or cordial.
Had to bring down and exchange the bed comforter due to being stained and not cleaned. The same staff member mentioned above did not apologize for the inconvenience. The new bed comforter had bleach stains and holes.
Bathtub had mold.
Cigarette smoke was smelled throughout the entire venue.
The place needs major renovation.
5.0
Staff was amazing love that the pool is open back up. Don't always like the smoke smell in some area's. Its a nice location we come here often for swim meets during the winter season.
2.0
Seems sketchy and unsafe, went to our room and immediately checked out. Room was a no smoking one and you could still smell cigarette smoke and as soon as you open the door.
5.0
Lovely
3.0
Somehow my reservation was not found and we had to wait and call and have it confirmed. Just inconvenient, especially when there are so many apps to choose from. I typically choose Orbitz, but will explore other options going forward
5.0
Beds comfortable ,quiet and convenient location for me .
1.0
Really dirty. Walls were nasty dirty roon stinked so bad
1.0
All of the linen needs to be replaced IMMEDIATELY!! They need to do better on wiping down the headboards there was filth from previous guests still there and the bedsheets were DISGUSTING!! The towels they give you that they want you to wash your body with is BROWN they aren’t even white anymore! Please do better. Loved the property very beautiful but needs to be maintained cleaned inspected and cared for a lot better!!
1.0
Said breakfast but none. Half stuff doesn't work. Dirty. A
1.0
There was tiles missing in the tub/shower area, the tub was stained, cracks all through the ceiling
1.0
Pool was dirty and cold…our smoke detector was hanging down from the ceiling. Ceiling tiles were missing. Elevator was quite scary!!!
8.0
Beer cans all over the parking lot when we came out the next morning. They were all over our car area and spots were all over our car. Looked like there was a party and I can't believe that wasn't seen on camera.
The hotel was fine. No breakfast like the internet said BUT the man who checked us in was kind and made check in easy. We would return :)
1.0
Huge fight right outside our window, music shook our entire room from the event area below, which was allowed to go on past 12 at night. Only half the outlets in my room worked.
1.0
The hotel smelled like marijuana. The rooms had a funky smell the table and the room was so wobbly it was ready to fall apart the elevator, as soon as you got to the second floor before it stopped. It starts shaking, bouncing up and down, making noises me and my family thought we were gonna die in there, the gentleman at the front desk wasn’t at the front desk and if you went and asked him a question, he was kind of rude about it. I mean this is the worst service and hotel I ever been to. I just hope Hotels.com don’t continue to work with this hotel it is so dirty , telephone calls are missing. The microwave was missing. The refrigerator was missing so we had asked for a new room. I had never ever in my life experience a bad thing like this hotel before I would never ever ever come to this hotel ever again.
3.0
A little dirty.
1.0
So bad service check in the guy in front desk rude and gave us room in second floor and the elevator is out of service and there is many rooms available in first floor
1.0
I have pictures. There is a lot of mold its dirty. My son got allgeric reaction from the pool
4.0
It was okay just an overnight stay. Thanks for the help and stay,
3.0
The room was not cleaned from the prior guest with lots of items left behind. When we asked about getting it cleaned up we were given clean sheets and a comforter???
1.0
Worst hotel I’ve ever been inside of. Run down, paint peeling, smelled terrible. I would never ever ever stay here or let anyone I love stay here. We got in the elevator and it shook violently and we were like great we’re gonna die here! It was honestly scary. We walked into our room and immediately turned around. All the reviews online are fake. DO NOT STAY HERE I REPEAT
1.0
Man at front desk was very unhelpful and rude, maybe even lazy. The room was not clean, lip prints and other marks on the windows. There were what looked like semen stains on the bed skirt. Dust coatings on the stands. Floors didn’t look like they had been vacuumed well. Ice machines didn’t work. The coffee machine didn’t seem to work. Outlets were barely in the walls. The bathroom tub didn’t drain and their definite signs of mildew in it. When trying to buy water because they offered no bottled water, the machine didn’t work. While trying to figure it out, the man at the front desk just sat there and watched us struggle. Asked for assistance and didn’t offer any. He did state we could use ice, which then told him that the machines didn’t work. And wonder if he wanted us to melt ice to drink? Offered no discount or anything for our inconvenience.
1.0
It was so dirty. From the parking lot to our rooms, it was so gross. Trash all over people drinking in the parking lot floors covered in trash, dirt, and more looked like they hadn't vacuumed in a month. The guy checking me in did not seem to care about his job at all and did not tell us where anything was. Our key did not work, then we finally got one that did work, and he put us in a room that had not been cleaned by housekeeping yet. Then we got a new room. The toilet did not flush, there was a broken tub, and there was no hot water in the shower. No breakfast or anything of that sort. It smelled like weed, had holes in the walls and carpet, and had no bed bug covers. I was so grossed out by staying there.
FAQs
How much does this inn cost compared to others in Waterford Township?
The average price for a rental in Waterford Township is R 2,450 per night. This rental is R 1,161 less expensive than the average.
Is parking included with this inn?
Yes, parking is listed as an amenity at American Inn & Suites Waterford. For more information, we encourage you to contact the property about where to park.
Is there a pool at this inn?
Yes, a swimming pool is available for use at American Inn & Suites Waterford. Enjoy the water!
Is American Inn & Suites Waterford pet friendly?
Unfortunately, this inn is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at American Inn & Suites Waterford?
We found 6 amenities for this rental. This includes pool, air conditioner, internet / wifi, parking, and laundry.
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