I rented this house for Thanksgiving day for a large family gathering. I paid over 1k per night for this house with the fees. I had many family members coming from out of state. I was concerned when I did not receive information from the host about check in information. So I reached out to the host without an any luck . I then contacted VRBO. They were unable to get in touch with the host either. I was told by VRBO that I could not cancel without a penalty - so I went to the location at 3pm on Thanksgiving day with my partially cooked Thanksgiving dinner only to find people living in the house. When I contacted VRBO about my situation - they only offered an expedited investigation. I had to scramble to find another location for my family to meet at a moments notice.