The receptionist was amazing, giving us tips for the town and allowing us some additional time to spend in the SPA after we had arrived a bit late.

The SPA was a bit basic, with the pool being suited mostly for young children or people looking to "chill", but not really suitable for swimmers. Our room was supposed to have a queen bed, but it had two twin beds next to each other, which made it a bit uncomfortable. Location is a bit far from the centre, but close by to the lift area.

Clean hotel with friendly staff.

Parking can be a problem, not recommended if traveling with a car.

Nothing!!!

Totally unfriendly staff and with big problems in the hotel! The schedule is not respected neither for the shuttle bus nor for breakfast. Very cold in the rooms throughout the hotel. We had 4 rooms occupied and it was equally cold in all of them. The schedule for the sauna is only 16:00 - 19:30, but it is not hot at 16:00. Mess and non-functional sanitary installations. Mosaic pieces detached and found in the pool water.

Regular breakfast. Available free tap water :-))).

We couldn't use the WC the first night although reported it immediately after checking in. We discovered in the morning that the shower drain was clogged but sorted out promptly, along withe the WC. The rooms were cold all the time since they were warmed too little before our arrival and the radiators were too small for the room's thermal inertia. Dirty pots left in the oven. We took half board just to learn that tap water was not available for dinner. Refused to buy bottled.

Location was in a quiet area, transport to gondola station was regular. Rooms were clean and comfortable size Staff polite. Swimming pool, sauna, steam bath and gym and changing facilities adequate

Advertised as apart hotel, but no pans etc to cook anything. No glasses for drinks, just 2 cups, 2 plates, 2 knives, 2 forks and 2 teaspoons and a small kettle. Fridge not working efficiently Sauna and steam bath were good but need some upkeep in areas

The hotel is good for a family stay. One of the big benefits that the hotel is providing is the pet allowance. The another is the serving of breakfast and dinner - so if you are with little kids this is a big bonus. The staff was super super friendly and supportive - I hope management will keep them for the next year. The SPA (pool, sauna, and steam bath) is ok. And finally, there is playground room for the kids which is again super beneficial for families with kids.

There are several things that I will recommend to fix it: - The lights near the hotel - there are no lights and it is not so comfortable to walk around the hotel at night. You can put 2-3 lights - and at all, it will not cost you anything but will create value for the hotel. - The window frames - for one of the rooms it could be fixed as soon as possible. On the first night, I didn't get very well sleep and it was because of the temperature in the room - something like Ice Age :). I was wondering why the temperature is cold in the room even if the heating is working. Anyway, for the second night, I prepared myself for sleep in advance with warm clothes but again I didn't get a very well sleep. This time there was a strong wind outside and after midnight the wind started to play a symphony with the window frames. It could be fixed because it is not acceptable for a SKI resort hotel to have such an issue with the temperature in the room. - Fitness room - it is not a fitness room. There are some machines but it will be more ok without these. They are old, broken, and non-usable. It could be created a more modern fitness room with a lower budget - something like a stretching zone, some street equipment and at all it will be more useful and will add value to the hotel.

Very good for that price. Breakfast and dinner also very good.

Coffee and water machine in restaurant was turned off only for dinner time.

Genuine hospitality, rare to find. Very welcoming staff, spacious rooms, good location, value for money.

Hotel is great, but hopefully the authorities improve roads around that area as some streets are unpaved and unlit at night.