Excellent location and lots of thought went into the decoration of the place which made it very charming.

The signage directing guests where exactly to enter and check in is unclear or incorrect. There also needs to be some posted instructions for what to do if they can't find a staff member. We were able to find them but we weren't sure who we were talking to till they started helping us.

Good location.. easy access to Coba ruins.

Initially no electricity although we did arrive early. There were building works going on which were rather noisy but stopped in the evening so not a huge issue.

The room was basic but very clean and comfortable. The bathroom was nice and clean. The air-conditioner was good and powerful. It was close to the Coba Ruins (if you have a car). There was also a little supermarket on the first floor so you can get snacks for visiting the ruins.

The restaurant was not open for dinner or breakfast.

The staff is kind. The room is clean. It is quiet at night. It is close to Coba ruins. It serves purpose as a one night stop to see Coba ruines.

The room is very basic. The AC is old. The town and the general area around the hotel are dirty.

Nothing went well. Bottom line. NOTHING!

The owner/manager was very suave, showed me to my room, #12, saying, it had no air conditioning. It seemed quiet, but right above the outside kitchen of the neighbors, smells of smoke and whatever else... Sitting outside was impossible after 3:00pm due to the sun hitting, pounding, directly on the passageway; had to either go into the room, without A/C, or take a walk in 35°C in the shade... there's no shade though! At 11:00pm, the electricity of the hotel was shut off: no light, no ventilator, impossible to even stay in the room! I went to the shop under the hotel and complained, and they reconnected the electricity, but it was so hot I couldn't sleep. The next day, I discovered that my Mexican neighbors in room #11 had A/C, and that it was working just fine! They had booked through Booking.com too, and they paid the same price! So the man helped me get someone (the manager was nowhere to be seen!)... Finally, some general manager or else appeared. It took another hour plus until he brought the remote control for the A/C of my room: it worked just fine! By then I was more than fed up with the place, and I asked to shorten my stay, from three nights to two, staying one more night (it was 5:00pm by then!), and leaving the next morning... The man sort of agreed and said he'd be back with the money... The hotel manager showed up instead. He insisted I take a refund for two nights, saying it would make him feel better. I ended up accepting, but as soon as I took the money, he told me I had to go away, that I could not stay there that very night! HE KICKED ME OUT! I managed to find a room nearby, at the ITZA COBA. It was cheaper! It had A/C, a pool, included breakfast, and the staff was great! SACBE and MAYAHAU are run by the same family clan, and both are pitiful... What they didn't make during the pandemy, they try to recover ripping off the foreign customers, ESTRANJEROS, not the Mexicans!

Very friendly owners and warm welcoming room

Bed was comfy. Room was nice but a liitle outdated.

We expected a hotel, but we just found stairs over the minimarket that led to the rooms.So we had to look for someone to give us the keys.. For sure not worth 52$ we paid for one night.. Dogs were barking all night long..

It's a hidden gem in Coba. Rooms are super clean and comfortable with comfy beds and hot water. There is also a big shared terrace where you can eat breakfast, drink coffee (which is available at the hall) or just have a beer in the evening. They also offer laundry services. The staff is super kind and helpful, we felt at home! I would love to come back.

I liked everything!

Everything was perfect! Super friendly staff, big and clean rooms, positive atmosphere. :) Thank you!

really good value for money. well located, clean and very nice staff

decent location and good value for money, private bathroom was nice and clean. Both air con and electric fan works, and the TV had to be payed for but I found the code out by myself. 0000 if anyone is interested lol, you have to use the other remote.

I am an Englishman and dong speak much Spanish, therefore I found the staff to be very secretive and talk behind my back, laughing to each other when I leave the room which made the stay a lot worse than it could have been. Also the breakfast was not included, when I ordered jam on toast for $60pesos he wanted me to order something more expensive which I found quite rude.

It's a very cozy place run by a very friendly family. I was lucky to be alone in the hotel so I got some descent sleep (what is not easy in Mexico). Rooms are not particulary soundproof but there is no loud music nor any other noises so I liked it. Also, the owners speak english quite well.

This hotel is surrounded by some very primitive settlements. Residents of these huts cook on fire so there is a bit of smoke around that could be present in your room too. On the other hand: It is a good opportuniny to have a glimpse into some Mexicans daily life.

Lovely little place close to main attractions in Coba. The family running the place was just lovely.

Super friendly staff. Decent breakfast (mexican eggs and bread with coffee or Orange Juice) free drinking water, hot water. Very close to Coba Ruins. Mostly quiet at night.

Advertised with breakfast, however upon arrival they made us choose between getting breakfast or a room with air-conditioning. To me that was a bit sneaky. Luckly I don't really need AC. Also I think it is a bit overpriced for what it is. In Cobá there aren't many options so they can charge more. Understandable.

VERY clean! Great location as it is right on the main road. Breakfast was very good!

We booked a room without airconditioning, which led to a night with little sleep. Nothing to criticize the hotel for....just a recommendation to make sure to book a room WITH aircon!

Authentic clean cool family. Hens in the backyard and family store below. Safe and happy even in the rain

Option of 3 beds in a room. Clean. Private parking. Friendly atmosphere. Enjoyed the local soccer games that start around 8:00.

AC working but could have been a bit cooler. 10% up charge for using Visa card. When I arrived around noon, no one was available to assist with check in. Store attendant below called someone and I’m guessing they told him to show me the room, charge my card and give me the key or else I would have to come back later.

The hotel is on the main road of Cobá and only 3min bij car from the Cobá ruins. The staff almost did not speak English, but they were friendly!

I book the hotel because the had a restaurant upstairs. Unfortunately this is only for breakfast, wherefore we needed to go to the neighbor hotel (3min walking) for our dinner