Location was good n room size etc was good .

The problem with the stay was the electricity tripped during the stay and we couldn’t contact the both the main help line n the emergency line . The emergency line person should have replied but was missing instead we had no electricity from 11 pm to 10 am . Luckily the main line person reply around 945 am next day n told us what to do ie the order to switch on off etc Also one toilet had no toilet bowl cover . They knew it n didn’t replace

Great location.

Strange way of obtaining the "keys" which you were not allowed to use. Now, they use these App-based door opening which is a real annoyance. No one should require people to have a working smartphone with internet connection. Especially when travelling abroad. They charge you with a deposit which later is returned. But there is no information about it before booking.

Good location, easy to get the city centre. The neighborhood is very well with stores and cafés near.

Location is good and generally fine stay.

You use your mobile phone to unlock the gate and door, which was OK. They also supplied set of keys to use if you can't use your mobile phone. We stayed three nights and always used the mobile app. So when we left I forgot the keys was in my bag. I send it back by post once I arrived home. However, I have to pay for custom for the keys. Because they stated the item as electric. Also, they said if the key was lost, I'll get charge for 300 euro to replace the whole locking system. I knew it was my own fault. The point is if the replacement is that expensive, maybe you should warn the guest in first place.

Once we used the digital key access, it was easy. In the words of my 12 and 16 year olds, "Awesome vibe!" Great location near the metro

VERY noisy bathroom door with a latch that opened easily - both of these problems disturbed us all in the night. The apartment as a whole is very comfortable, but the bedroom is just too small - very difficult to squeeze between the wall and the end of the bed to reach the closet The head board squeaks terribly, so we had to move the bed another inch from the wall.

Very quick responses (via WhatsApp or phone). Spoke excellent English. VERY well stocked kitchen. Small but perfectly formed! Easy walking distance to the Prado and other attractions. Good supermarket very nearby that is open 24 hours.

Lovely apartment and very clean. Good location and amenities.

All the rest was good: Nice staff, Nice and modern facilities, good location, Big and modern TV (x2), good internet, coffe machine, washing machine with dryer, dishwasher, 3 big supermarkets very close, etc.

A little less bureaucracy in administrative processes would be better. In addition to all the information that already exists in Booking, you have to do a parallel process (exclusive to madflats).

Very good folliw up through Whatsapp

Everything. Great design😊👍, clean and quiet! If I could have given more than 10 for this place, I would have done it. The location, staff service, hygiene, facilities etc. were outstanding for us. I will definitely recommend this departement to my friends and colleagues.

The facilities are just perfect and very clean. It’s located in a very convenient location too.

None. Just perfect for our stay.