The property size, heritage look, huge rooms.

The place and building were superb, but I would like to comment on the following points 1. The Staff should put a lot of effort into cleaning the rooms and stack up the essentials in the bathroom and room. 2. The breakfast should be available from 7:30 am onwards and not 9 am 3. The approach road is very narrow, and that makes things worse as it is difficult to reach the property. 4. A little more maintenance work is required.

perfect location and lovely view of Kanchenjunga. The rooms are big and clean. It is perfect place for a holiday with family.

nothing at all

Awesome

spacious rooms

location, cleanliness

Other tgan the staff there is nothing that we liked. Will describe an honest accessment in the next section

a) The building shown in the photos is NOT the one where we were given a room. So watch out b) The hotel is old and very poorly maintained c) Its located in the middle of nowhere with very narrow road for more than a mile d) No heating whatsoever but staff gave us a heater but plug point was more than 12 feet from bed e) The bathroom was terrible and dirty .... 😡 We gave an honest opinion about the place to the staff

The heritage feel The courteous staffs The food which is exeptional Great focus on providing guests the best service

Location is far off the mall. But it all depends on personal preference. Also request the management to carry out a scheduled maintenance excersise.I prefer not to highlight minor stuffs which i can manage with, but may not be same with others.

If anyone wants to spend some quiet time out from the busy city life, this is the best place to stay. The calmness away from the city, accompanied by Kanchanjangha mountain, makes you feel satisfied with your stay in Darjeeling. Time spent in the palace was peaceful, and all the staffs were remarkably docile. We sure will visit again 😁.

Honestly, there is nothing we didn't like or to be hassle about, but I think the suit where we stayed, a little dusting, can do better. Overall we are satisfied with our stay here. 😁

Comfortable

Facilities

Wonderful place, service need to be improved, overall good experience..

Over all good experience

Prewan the caretaker was excellent he took very good care of us . The view was exceptional.

The location and the classic palace ambience

Small bathroom and electrical maintenance.

Ambience and the people of the Residency, especially the Manager - are very cordial and approachable. The manager takes cares of all the requirements of the boarders.

The location is not good as compare to the Mall Road. The approach of the place is very narrow. Two days we got stuck while returning back from Mall Road after 9 pm.

The location and view very beautiful. Hospitality is very good.

Very good place to stay.

No variety about food. Staff are not professional. At this price other very good options are available.

Locational disadvantage. You have to spend Rs.600 per day while going to main place. Room tariff is very high as compared to facilities and at this price you get other good hotels near to the central place

the property is nice with a old darjeeling charm away from the maddening crowd. gives a good feel of old house charm

the amenities. the tv was not working… linen and pillows were worn out and the worst is water crisis. the hot water never came through and i could not take a bath.

Liked the location and the size of the rooms. Also like the decor of the rooms. It felt like a lavish holiday home. Additional food on order is cheap and tastes like home cooked food. Staff is friendly and arranges everything whenever requested

One of the room which was beside the kitchen was a bit damp and stinky. Also the geyser was not working on the 1st day. Road leading to the stay was a bit narrow and needs expert driver to be driven by. The rooms may be pretty cold during winter considering that the rooms are pretty big and the property does not have enough infrastructure in place to keep the guests warm.

The place is not clean at all.

The place is not clean at all.