Great location and the room was of good standard

Lifts constantly broke down leading to Long waits and long lines of gusts waiting for the elevators. Also the food and beverage staff were not attentive to customers requiring needing to go and find staff to take orders - this happened on a few occasions resulting in giving up and going elsewhere to have a drink and food

Location is great

2 of 3 lifts out of service was a disgrace. Seems it's an ongoing issue and staff had nothing to say about it.

Location is excellent. The bed and pillows were really comfortable.

No valet service!!! What?! 😮 Upon arrival no welcome wagon, no warm welcome from the bellman. We arrived up to the lobby to find it all boarded up for renovation. Breakfast was nice but the staff were very disorganised, we witnessed guests cleaning their own tables 🤯 looooong wait for coffee! The room was clean and comfortable but only two towels in the room for three booked guests 😐 I would not call the a 5 star hotel, sorry.

This is a very centrally located hotel in the heart of the Sydney CBD, with easy access to shops, restaurants and sights. The rooms are very large and comfortable with good views. The price we got was good value for money.

There is some renovations going on it the hotel, so they is some noise.

Vista des de l'habitació. Neteja.

Esperes llargues per agafar l'ascensor. Llit massa tou.

The property was well presented and has a comfortable feel. The pool was nice, the rooms were clean and we loved the lobby lounge bar ,food and decor with inviting seating. We stayed 5 hours there drinking and eating

The lifts were slow

Convenient to shops

Two sets of lift

It was very beautiful and the hotel bar was a great place to relax.

N/A

Beautiful place Great facilities

The lifts.

Central location, quiet, excellent room, and helpful staff

Nothing really

The location was great, will definitely come back and stay again

Loation, room, Bathroom, Bed are good

Laundry seems not so clean

exceptional staff at concierge and parking

ドアマンの人がとも親切だった。飛行機のチケットが取れているか空港会社に問い合わせしてくれて大変助かった。

フロントスタッフが無愛想

Excellent location. Nice sized rooms and comfortable beds.

Pool was quite small and crowded.

The bed was extremely comfortable and we slept very well! Pillow were dreamy. Casting option on digital screen was simply to use and allowed us to select our favourite Series to watch. Nespresso machine a bonus! Staff on Ground floor were very helpful, entertaining and despite a huge amount of luggage made it easy for us to spend extra couple hours in the ity before we went home!

L'hôtel est magnifique, très bien situé. Les chambres sont spacieuses et silencieuses. Le breakfast est très bien organisé, copieux, varié.

Dans la salle de bain, il n'y a pas de verres pour les brosses à dents. Près des toilettes, il n'y a pas de balayette pour la cuvette. C'est essentiel après chaque utilisation. Par ailleurs, manque également un désodorisant.

Excellent service amazing for families right in centre of Sydney

Everything was great

Location was fantastic, kids loved the pool

Nothing

The location is good in the downtown area. Beds are confortable. The bathtube is really good with very big water input and can be filled very soon. So we used it almost every night

It takes quite some time to wait for the lift in the morning (I feel like more than 10 minutes), as our room is 12th floor, relatively low.

夜景跟浴室浴缸泡澡可看到夜景

櫃檯服務人員鄙視的眼神與懷疑的審問

the room service switched to late night menu at 9 pm which seems unreasonably early

We could live inside with 3 kids and was great value for money Also nice and clean central location We will stay in next time

Posibly bath tap was leaky and not working properly But for 700$ per night for 5 people still good deal Posibly parents bed could be slightly larger

Right smack in the middle of the CBD but very quiet. Rooms were spacious enough for our needs and the bed and in particular the pillows were blissful!

Ate at Ten Stories restaurant. Had to wait for another table to finish looking at the menus before being supplied with one, mains were a touch disappointing (my striploin was a bit tough and my partner's grain dish a bit stodgy) but the dessert was amazing!

The location and comfortable bed in the room.

Room service was horrible, when you ask for something it took at least 30 min something like ice.

Location was excellent

spacious room , location spot on , bed very comfortable

in the shower i think you need a bar to hold on to --i have a balance issue hence the remark

Very happy with location, clean and spacious room comfortable beds

One thing for me just the cushions for the beds not comfortable Also no place to stop and park to unload luggage.