rooms

having to pay card ie not accepting cash

Location neat and tidy and quiet

Our check in got delayed since the room was not ready, we did not get on-site parking despite booking two rooms since the hotel was busy. In return we got a drinks voucher which were limited to $9 wine 🤷🏽

Location was great. Perfect for walks and nearby spots. The room was amazing with beautiful view. The food was excellent and so were the staff.

Can’t fault anything.

Great location within easy walking distance to Queen Street Mall and Eagle Street Pier. The Botanical Gardens were not even a two-minute walk from the hotel. The Foyer looked very regal and Hotel staff were friendly. The room was very clean, and I was lucky enough to get a high floor and a view of Story Bridge which was lovely. The bed had to have been one of the most comfortable and softest beds I have ever had at a hotel. Breakfast was included with the room and had plenty of selections for a buffet. Overall was a very pleasant one-night stay.

Nothing - Only wish I could have stayed longer.

Room - size great, view absolutely stunning.

No Netflix or other streaming services. Just TV channels and radio, with only 1 or 2 options for international broadcasts. Room service menu choices limited, though all staff excellent. Miss the fabulous buffet restaurant. Air conditioning can be noisy in some rooms.

Generally, it was okay except for the check-in process

I arrived late because of the delay of the flight I took. I arrived 2:30am and tried to check in as soon as possible as I and my colleague was tired but the male receptionist did not even know the password of the computer. He was so relaxed while we were so tired and wanted to check in ASAP. It took us 25 minutes literally just to check-in and there was no other person aside from us. So laid back and it took ages just to check us in.

Location to riverwalk, restaurants, river views and cruises. In the heart of city..

Bed pillows to soft

The location is great, not too far from central station. Loved being close to the river and had a nice view of the Story Bridge. Lots of places to eat nearby. The room was also very cosy and comfortable. Check in simple.

The shower is quite small considering the large size of the bathroom. It is a little tired with a broken lampshade in the room.

I stayed in the Story Bridge Suite which had an excellent view of the Story Bridge. I liked the old-fashioned vibe of the place and enjoyed the buffet breakfast options.

Not the venue's fault but Google Maps directed me to the side entrance and I missed the check-in driveway, which led me to think they didn't have one, so I drove around the CBD at peak-hour to park in a mall carpark and walk 15min to reach check-in, which was frustrating. I didn't realise when I was booking that there were no parking facilities owned by the hotel, just a deal to park in a nearby garage (almost $50/night). I found a cheaper overnight garage a block or two away and walked my luggage over from there. Maybe I mixed up something with the switches but the bathroom had energy-saving motion-activated lights. Good idea but when I took a bath I ended up in the dark. :P

Location is fine being close to the botanical gardens

Bed was extremely uncomfortable, we paid a ridiculous amount for our 3 night stay compared to what we had paid only one week prior

The location.

Sleep quality poor - air conditioning VERY loud. Green flashing lights on smoke detector. Saggy mattress. Needs an overhaul.

Clean and tidy rooms, staff are very friendly and helpful

location

part of pool closed

Room, hotel

Staff not friendly, breakfast pretty average for the price

Centrally located, easy walking distance to everything in the city. Very clean.

Not applicable.

great food and room service

decor needs updating

The view was nice.

It appeared a few of us got decieved by them saying parking is available, didn't say at $47 a night for their own carpark. Our room was very dusty.

clean comfortable and the staff where great

nothing

Staff helpful. Easy check-in and check out. Quiet hotel.

classic vintage hotel, location, big bath, and comfy bed ! views and accessibility , great breakfast byffet

n/a

Decore was exceptional

Thin walls, no kitchen, no balcony, renovation works, limited tv channels and no streaming services.

The room furnishings were absolutely beautiful! I loved the TV in the bathroom. Bed very comfortable. All felt very luxurious.

Check in was delayed by a few hours. The complimentary drink vouchers at the lovely Pav Bar were a nice way to relax while waiting.