Grand Hyatt Melbourne
Grand Hyatt Melbourne
About this hotel
Nestled in Melbourne, this charming hotel for $103 per night is a great choice for your next trip. Located on Collins Street, perfectly positioned in the heart of Melbourne's shopping, dining and theatre centre, Grand Hyatt Melbourne comprises of luxurious guest rooms, and premium suites, all boasting contemporary living and spectacular Melbourne .
Amenities
Pool
Air conditioner
Kitchen / Kitchenette
Internet / Wifi
Smoking allowed
Parking
Laundry
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Family friendly
Map of Melbourne
Reviews
4.3/5.0
Excellent(4,939 Reviews)
100% verified reviews
9.0
Great location, all staff amazing especially Jimmy the door man.
10.0
A great location. Beautiful building. The concierge when we arrived checked us in. He (Sim) set the tone beautifully with his genuine and down to earth chat with us.
Nothing.
8.0
Perfect location.
Disappointed following our recent anniversary dinner at your restaurant on March 9, 2024. Unfortunately, our special evening was repeatedly interrupted by an unexpected guest – a mouse.
As we celebrated our anniversary, another couple and ourselves witnessed a mouse scurrying across the floor several times, which was quite surprising and unsettling. Despite assurances from your staff that the hotel manager would be informed, no one reached out
9.0
Location and ambience
Nil
10.0
Location
8.0
Beautiful view, very nice, large and clean room which met my expectations. Luxurious bathroom. Ordered room service for dinner and breakfast, which were both excellent.
The little things were missing... not enough toiletries. Only two regular Tea Bags, no coffee. One bathrobe. I would expect a bit better / a little more in this department from a 5 star hotel.
10.0
Great location. Great food. Brilliant staff. Comfy furniture and amazing restaurant
Nothing
8.0
staff was friendly.
The refrigerator was not refurbished and I found out I was charged for mini bar use we did not use.
8.0
スタッフの対応、コンシェルジュのホスピタリティ
チェックイン後、バゲージが部屋に届くのが遅かった
7.0
Location is great, staff were excellent.
Disappointed with cleanliness; greasy handprint on bed head, grime around toilet seat. Not terrible but not expected at this price point. Woken up a few times with shower noise from surrounding rooms.
7.0
Location, amenities such as swimming pool, gym and tennis court. Lovely reception / foyer and bar area.
We had a twin room with an additional rollaway but no table or chairs were removed to help with this, so the room was very crowded.
8.0
Nice hotel, great location and staff.
Room service and housekeeping wasn’t the best. The rubbish bins are small, the room tv didn’t work properly 2-3 times while we were there for 3 days only!
10.0
Amazing
Nothing
5.0
Great location.
Pleasant staff, some better than others.
Lovely lobby area.
Full size gym.
Rooms and bathrooms looking a little tired .
Didnt have breakfast, but seems expensive.
9.0
The breakfast was exceptional. I would stay here again just for the breakfast! Impeccable service and choice. Our beds and pillows were so comfortable. I also loved the location with Chin Chin, Lune, Culture Kings, Hosier Lane, Flinders Station, free trams and Bourke St shopping all so close and easy to walk to.
We could hear the plumbing from the other rooms at night - could tell when next door/upstairs were running a bath or having a shower, quite high pitched.
9.0
Convenient location
10.0
Always so luxe
5.0
Breakfast was fantastic as always. Hotel is in a great location.
I found staff completely disinterested. Which was a shame. Stayed at this property many times over the years. First time I was disappointed with the staff.
9.0
櫃檯的台灣服務人員非常友善而且親切,看到我的護照也是台灣後,主動用中文跟我們打招呼還有介紹館內設施,甚至還多幫我們申辦君悅的會員,讓我們享有提前退房和提前入住的禮遇,真的超級感謝,能在國外遇到超級友善的同鄉人心情絕對是大好,若以後有再來必定會選擇再次入住。
Nope
10.0
Always a beautiful standard
Luxury feel, great amenities and professional staff
7.0
Breakfast good. Pillows good once exchanged for firm. Room service good. Driveway staff very variable in competence.
Driveway staff failed to remove my luggage from the boot of taxi from airport. It was lost for some time. I checked in during the interim and staff asked if there was anything they could do to compensate me for this stressful error. I stayed that a room upgrade would be appropriate, This was rejected. A bottle of wine or sparkling water we’re offered, neither of which I accepted. I asked to speak with manager at which point my luggage arrived. Not a great start to my visit.
10.0
It was as advertised, it was clean, comfortable, and the facilities were amazing.
I can’t really fault anything. If I had to fault anything, the TV was hard to figure out, but I’m stretching! We weren’t there to watch TV.
5.0
Location was fantastic for what we needed it for. Pity for the weather on the Saturday.
We had a tiny, poky room this time. All our other stays, room has been bigger. Took our daughter this time with a portacot, so room felt even smaller. Also room was very very hot, even with temp set to the lowest setting. The whole hotel felt airless and stuffy. Something we haven’t noticed before.
10.0
My whole stay was extremely enjoyable.
I can’t fault Grand Hyatt Melbourne!
6.0
Location
Door staff were very friendly, all of them
Mattress was old and very saggy
Desperately needs replacing
Pillows were nothing but cotton balls. Disgraceful
2.0
The location is great and most of the staff are good. The breakfast is excellent.
When we checked in were we asked if we would like to "upgraded" to a higher, quiet floor for $40 extra above the Booking.com rate. We did this only to find we are plonked right in the middle of a wedding party that had comings and goings all night - a major party in the room next door until 0330. The the next nights a conference was in town and they had noisy rooms all around us until 1330. The night after that another noisy group. The so call upgrade was a rip off - all the hotel was doing was to keep guests on same floors to fill those floors to make it more efficient to service the rooms.
Then when the laptop I was using for a major presentation died I asked about the Business Centre only to be told that "we don't have computers there" - in a major business hotel!?? They did say that the Club Room had computers - but oh! your room does not allow you access to it... After a few hours the front desk came back and said I could use the Club - but only after 1100 and before 1800 as she told me that I might eat the breakfast or canapes that I was not entitled to... How is this for customer service? If I had known the Business Centre did not have a computer I would not have booked this hotel.
And finally, when I wanted cup of tea in the room there were no coffee cups
From now on it is back to the Sofitel and all Hyatts are off my (and my company's) list for the future.
7.0
Very comfortable - friendly staff. Made to feel welcome.
There was no shower gel in the shower. It was empty.
I asked for a wake up call - never came. Luckily I made it for my early flight.
10.0
Firstly the two gentlemen at valet were very helpful and welcoming. The staff on front desk and staff in the Collins kitchen for breakfast were just so incredibly delightful and were very welcoming. It was a pleasant experience no question about it.
We were really pleased with our stay and upgrade to the room. Nothing to list as a dislike.
1.0
Dirty, old and noisy. Renovation overdue. Dirty carpet. Stain and multiple hair in the bath tub. The most interesting thing is that when we complained about the noisy room, we were offered to downgrade the room with no apology or follow up. Interesting! That’s new! Never had this before! Well at least one thing not old about this hotel.
10.0
Location
Bathroom needs an upgrade
10.0
room
7.0
Good location and great staff.
Rooms felt a little outdated. Very aggressive with housekeeping wanting to get in your room every day. Has an “all day” dining menu but won’t serve it during certain times without clear information of when that is.
5.0
The buffet breakfast was amazing.
The dinner at the restaurant was poor, there feels as though there was not a lot of value for money, the taste of the mains was poor and I only had 2 bites of my main.
7.0
Great location! Tram line right at doorstep
Tired rooms, rips in curtains, stains on carpets and bathroom falling apart.
3.0
The buffet breakfast was excellent
The shower was broken and the shower head kept coming out and falling on our heads. When we complained about it it took them so long to send someone so we had to shower holding it in place. They sent a maintenance person eventually who spent an hour fixing it. We were not given an apology or compensation so very disappointing for what is supposed to be a 5 star hotel!
10.0
The location was perfect, rooms were clean and comfortable, and most importantly, the staff were incredible. Very helpful and assisting from start to end, couldn't have received any better service. They helped with arranging surprise gifts to be in the room prior to our stay, which I really appreciated. Also the location was superb, conveniently located and close to plenty of nice restaurants.
I think the breakfast buffet could offer more variety, but from what was available, everything was delicious.
FAQs
How much does this hotel cost compared to others in Melbourne?
The average price for a rental in Melbourne is $154 per night. This rental is $51 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Grand Hyatt Melbourne. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
Yes, a swimming pool is available for use at Grand Hyatt Melbourne. Enjoy the water!
Is Grand Hyatt Melbourne pet friendly?
Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"
What amenities are available at Grand Hyatt Melbourne?
We found 12 amenities for this rental. This includes pool, air conditioner, kitchen / kitchenette, internet / wifi, and smoking allowed.
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