This was my second time staying in Pan Pacific, but the first time we requested for an earlier check in and there was a confirmation about us being able to check in at a certain time, including providing us a high floor staying experience which makes me wanting to go again. They even gave us a complimentary wine for me and my partner

This was the second time I booked as I upgraded my stay to a city skyline view for $39 extra, they gave us the lower floor which doesn’t make sense for me paying extra. I requested for an early check in and they didn’t even confirming or choose to decline the request which makes me and partner felt uncomfortable. If the customer service can be firm in rejecting mentioning that we can’t provide you an early check in, we won’t be frustrating with the rejected request. but the answer we got was I can’t guarantee you this and that, i just need to know if yes or no only, we can plan our day instead of hanging us around like oh, if the rooms ready, you can check in early. After i received the message at around 11am, they gave us a room at level 8? I paid extra not to stay at a lower level even the room size are the same. Spoke straight away at the reception that can we have a higher level, she replied: No, this is the best we can provide. But after filing a complaint to the manager, she allowed us to stays in level 14 with a later check in time. We travel back and forth from city because of this things happen.

Fantastic hotel, in great location.

Close to shopping, restaurants and bars. Staff are friendly. Hotel rooms very spacious, clean & modern.

surprisingly, no swing pool and no sauna

The beds are so comfy. Great view and location.

Expensive parking options.

Very comfortable rooms and great bathrooms

Breakfast was Ok. The hot food wasn't always hot

the service from the staff is excellent

everything was wonderful suite was well appointed equipped with high quality beautiful products staff were friendly and helpful club access benefits were great high quality room service the view was stunning accessible will most certainly be staying again

n/a

Superb suite overlooking the river, the executive lounge in particular is excellent; staff, food and choices more than sufficient before and after your day.

What isn’t obvious unless you know the area is the hotel is part of and adjacent to the Melbourne Conference Centre, the lobby, shared spaces and all around outside the hotel is wall to wall people, including weekends. Coach’s packed with children queuing down the road! Not a show stopper of course but if you hate crowds the avoid the Pan!

Good location on the Yarra river, with plenty of choices for restaurants and bars nearby. Breakfast was good and the room was spacious with a nice view towards the river and the city

Some refurbishment would help the place look nicer. The card readers in the lift don’t work properly and we often had to try a few times before we could finally select our floor. During our stay we were out for most of the day, coming back at around 5:30-6:00 PM: room cleaning had not been done yet and they were knocking at our door after we had gone back to our room; as we were changing before going out for dinner, they couldn’t come in, so we ended up having our room cleaned only once during our 4-night stay. Also, in most hotels water is complementary and we were assuming the same here, since still water was not mentioned on the price list of the minibar; however we were charged for it at checkout; not a big fuzz, we would have paid anyway, but for transparency the price should’ve been there.

The location was ideal for my wife and i as it was within walking distance of CBD but far enough to be away from the hustle and bustle of what comes with large cities. It was also ideally situated within southbank where there were more restraunts and cafes that you could visit in a lengthy stay. The hotel itself was clean and pleasant with great staff and a fantastic buffet breakfast.

I would have to nitpick to find a fault, which i cant.

Excellent location. Reception staff is very helpful and provide excellent customer service. Room was very clean and beautiful. I had beautiful City view.

Breakfast is not as I expected.

proximity to restaurants and shopping

nothing at all

nothing , regret to go there

I was asking a bottle of water, there is no water inside the room , the service person ask me do I know I can drink tap water at Melbourne, if I drinking tap water , why they charge me $1000 per night , breakfast like 3 star hotel so bad

close to Aust Open, comfy beds, rooms very quiet

Rooms are good, bed are comfortable

buffet breakfast