Beautiful hotel. Very large and Beautiful room. The food in the fine dining restaurant is 10 out of 10!

I would have given this hotel a 10 but the aircon was not cold so hard to sleep and beds need newer, firmer mattresses.

The staff and the interior decor in lobby.

The food was average and lukewarm.

hotel was well maintained and rooms was very comfortable

my room wasn’t ready at 3pm the check in time and I had to wait until 4pm for entry. we sat in the restaurant waiting and other hotels I’ve stayed in when rooms are late have offered to buy us lunch or drinks, no such offer from reception. just told they were busy! not good enough for a top class hotel charging over €650 for one night stay

everything

only thing was we couldn’t figure out how to use the coffee machine but we had a kettle and nice tea so it was ok

location for the rds

Great, welcoming staff and a very comfortable stay in a nicely designed room.

We were given a room with a (locked, I assume) interconnecting door to the next room and the sound insulation between the rooms was pretty minimal. Also, the lamps next to the beds weren’t great to read by which is so frustrating.

Superb hotel in a lovely area of Dublin

Nothing

Excellent

Our room was so spacious and comfortable. Lots of breakfast options and really good value if booked in advance.

Expensive- would be better value if breakfast and parking were included.

Breakfast was freshly cooked, and best quality

Nothing could be improved

Resignation, pocket and happiness were all good and wonderful

Everything is beautiful

The receptionist at the front desk was delightful. The beds were comfortable

1. The shower in one of the rooms did not work properly 2. the shower stall flooded, 3. The room was cold and though I did put the heating on, it did not heat up 4. The kettle leaked all over the tray it was on - could not use it 5. The tank of the Nespresso was cracked and flooded all over my brother's formal trousers that he was wearing. He had to go out and purchase new ones so that he didn't show up in jeans. 6. I met with the manager of the hotel and explained to him that I had booked the 3 rooms for myself and my family as we were all flying in from around the world to be at my dying father's side. I explained to him in detail what we experienced in the rooms, that it was not acceptable, and that we were emotionally impacted. We were only staying one night and needed a soft and comfortable place to be while going through such a painful time of loss. the manager listened respectfully, apologized, and agreed that it was not acceptable. He said he would discount our booking. However, nothing was deducted from the bill. I am appalled at how this booking was handled. 5 stars should mean something. I feel we should have been given one room for free as not having a working shower and broken appliances is deplorable. I feel I was lied to.

on check in an untrained staff member was unable to use the visa machine The lift was not working properly The rashers at breakfast had to be removed as they were hard and burnt The standard here is not what I expect from a 5-star hotel

I like the hotel