Cleanliness of the place

Some staffs are not accomodating

Was in a good erea, and the building was esthetic and pleasing to the eyes.

Not much

I stayed in this hotel some years ago and my memories turned out to be better than my current impression. The hotel is still very nicely designed. The room seemed to be clean and the bed was comfortable. Good wi-fi.

The room was small. The reception was very slow. Buffet breakfast was OK, but dishes ordered from the menu were really disgrace! Bagel with salmon and fried egg was ordered. It was no bagel, but very ordinary bun. The egg was burned from the down and the upper side was completely raw. 5-year old child could make it better. To serve such dish is disrespect to the customer. No selection of tea. Hot water for tea was served in a small coffee cup. The waitress couldn't be more indifferent.

The mattress was perfect. I was less impressed with the rest of the room. I felt there was a a downgrade regarding maintance. I had been there a month prior and the experience was better That being said Dina at the reception was lovely and very open to help/be of service

- There was a light bulb over the bed that didnt worked. Maintanance came to fix it, changed the bulb and it still didnt work -air conditioning didnt work properly

Really nice hotel facility and my room was nice and quiet. Staff and restaurants were generally great.

My colleague had a bad room with broken window and noisy nights keeping him awake which was odd. Also it was strange that the rooftop area closed so early.

NOTHING

AVOID THIS HOTEL AT ALL COSTS We chose this hotel as we wanted a quiet business hotel, away for the hustle and bustle of Tel Aviv, When checking in we even spoke to the receptionists about why we chose this hotel and she assured us the hotel was quiet and empty. When trying to go to the swimming pool, I was stopped by someone at the door telling me there was a party on the roof and I could only get access with a paid wristband, I was shocked as a paying guest I couldn’t believe what I was being told this. I walked straight past her with her shouting at me in Hebrew. When I got outside I couldn’t believe what I saw. There was a party with about 200 people, by a tiny pool area. There was not 1 chair or bed available. People were standing everywhere, and there was a DJ playing music so loud, so we went straight to reception and asked to speak to a manager. I was informed that there was no manager and there would’nt be one for another 2 days as it was a festival. I left my details with reception and was told that a manager would contact me once they return. Now more than 1 week later and surprise surprise no one has contacted me. What was interesting is there is a sign by the pool saying maximum capacity was 100 people, and there was definitely double that so clearly no safety rules are adhered to at this hotel. Even in our room we could hear the music blaring from the roof. The rooms are absolutely tiny there wasn’t even space to open our suitcases. The air conditioning wasn’t working in our room on arrival I phoned and asked for someone to come and fix it but nobody came. I had to phone again. The breakfast offering is very small and meagre. There is zero customer service at this hotel, zero service recovery was offered. Do not waste your money at this hotel. You will be severely disappointed.

Room was great and breakfast was delicious.

the matress was insanely comfortable which rendered a very restorative sleep. Clean, chic and practical.

The lack of bathtub and the fact that there was no balcony/ the room felt a little too cave-like.

1 st class but ice cubes was a big issue no fridge

Location was not central the locals did not know the diamond district or know where the hotel was difficult to find

location great if the work near diamond district

My booking on booking.com from 06 to 07 May 2023 - Payment made by me. My school SMU booking from 07 to 09 May 2023 - Payment made by the school. When I checked in yesterday, I had asked the staff (a ladies) whether I need to check out on the 07 May then check in again on the 07 May, the staff told me no need, just stay in the same room from 06 to 09 May 2023. This morning I received an email from the hotel that they had removed all my things from the room.. What is this all about ? The tour agent from the school had checked, your staff also say no change. When I am back in the hotel at about 9.30pm, your staff passed me all my things that they had removed from my room (which is 303)... all my expensive toiletries was lost from the packages that they had returned to me... Is this the way your treat your guest and member of the IHG group ? I want to talk to your GM !

The services staffs is shit ! All got attitude issues... this is not IHG standard...this is worst then any hotels in India !

Buffet breakfast offered wide selection of cheese, fruit and local specialties. There was no meat at all. Fresh and nicely served. The roof terrace was a nice place to unwind in the evening.

Lack of dish offered in menu to order and lack of tea selection (including basic black and green) were a bit annoying. I lacked a fridge in the room

Good breakfast , staff very kind

Everything else except dirty windows

Dirty windows