The hotel is very well located, very accessible and easy to walk around the downtown area. The beach area in front of the hotel is very small, but it was a nice place to have meals. The breakfast is delicious.

I think it's a bit expensive for what we're getting there, the hotel doesn't have any luxuries, but it's a solid option. You may hear some music from the street at night.

Location and beach access

Nothing

Private feel yet right in the middle of the town. The casitas are adorable and we much bigger than we expected. Staff was very friendly.

No smoking on entire property and it doesn’t have a pool (which we knew when we booked it) but it still would have been nice to have a pool bc of the horrid humidity.

Jungle setting ,bar/restaurant on beach and one block from 5th ave

The staff, the playground for the kids and the breakfast where awesome

The beach is almost gone and full of sargassum. It’s not the hotel fault but it is not the nicest place for a beach holiday.

- Breakfast - Beach club - Location - Convenience

The room was on the 2nd floor, which was a bit difficult with 2 kids and a baby

Food and location great

Room a little bit noisy

Close to everything. Great breakfast on the beach

A little noisy at night but our room was a little further away. Was not a big deal.

It was a gorgeous boutique hotel on the beach. Incredibly clean, the staff were very friendly and helpful and the included breakfast was delicious.

The staff has been the highlight of our stay. Shout out to Hector, Christian and Alma who helped us with our tours and all of our questions!! I booked a taxi from the airport from their partners and it was a nice addition at a fair cost. Mind that there’s little to no space for parking in the hotel or neighborhood. The place is adorable, well kept, and blessed with working a/c. It’s linked to their partner restaurant on the beach, which is a really cool place. They offer a really good breakfast there, and if you take a tour and are not able to eat the hotel will ask them to pack a lunch for you. The beach place turns into a bar at night and it’s really popular with loud music. It can bother people trying to sleep, but I didn’t mind too much. The sea at Playa del Carmen was filled with sargassum so we only used the available seat (at no additional cost) once to relax, however they have a limited amount available so I’d plan accordingly. Also, the location of the hotel is super convenient. Literally everything you can possibly need is just a few steps away.

Close to the beach, very good breakfast 👌and beautiful room.

Not very good for family with young children, loud music until 2 am, it's a party town.

Great location near 5th Ave but it can be problem if you a looking for quite place.

Area can be very noisy because of clubs on 5th Ave. You are not allowed to use sunbeds at night, they are taking it out. Bungalow looks bigger on the pictures. breakfast is not a buffet.

very well situated, in the middle of the quinta avenida the beach club has a reasonably priced menu staff was overall helpful (except after check-out, they became weirdly rude)

Rooms are not well isolated, you hear the loud music and clubbing until very late at night Paying a caution/giving a piece of identity for beach towels is ridiculous when you are a guest of the hotel and they have your room number and card info! Electricity was cut for +10 hours one day, seemed normal to staff if you stay a little long, service deteriorates (we waited for +1H30 for a simple breakfast on our 3rd day) On our last day we checked out early and stayed at the beach, we were refused beach towels to shower, dealt with some very rude staff, had to leave without showering the kids, it left a very very bad impression on us!

The room very clean, comfortable. Staff very well prepared. The lido restaurant is expensive but good

The beach has few sand and with sargassu.

On the beach with beautiful scenery.

Amazing breakfast/restaurant

Loud club music

The room was nice, spacious, and clean. The staff was super friendly and helpful. The restaurant connected to the hotel had great food and drinks.

The hotel is right on the beach, which is nice, BUT the shoreline was covered with algae. I know this is NOT the hotel's fault, the entire shoreline was covered with algae but, given that the hotel does not have a pool and the algae got in the way of swimming, it got in the way of fully enjoying our stay. Also, as many reviewers have mentioned, that part of Playa del Carmen becomes a party town at night with extremely loud non-stop music, even with earplugs we could hear the loud music. This again, is also not the hotel's fault, the loud music is all over that part of Playa del Carmen.

Location, atmosphere, ambiance, food, super clean, employees service exelent and must importante the security.

There's nothing to say..

The location

The small bed

The restaurant it’s right on the beach great place for the money, yes there is music but is you turn on your tv you won’t hear the noise and it’s a good for traveling with friends and have beer in beach front

music it’s loud but it’s like this every where around there

We received the room with the best view on the "sea", right in front. A beautiful garden with a very nice independent bar for breakfast/lunch/dinner/drinks. Very good quality of food and drinks. The room was very well equipped and personnel was very friendly.

We could not spend our time on the beach because of the wind (no space left to put chairs) and because of the massive invasion of algae. A lot of police was posted in the street of the hotel because of the large bars that were located nearby.

Amazing breakfast, nice and really helpful staff. We could choose among activities and tours as well. The hotel is located at the best part of Playa del Carmen with beach front.