The Wellness area is a little bit poor

Modern nice designed hotel with friendly and helpfull staff

staff was helpful and great

nothing

rooms, restaurant, reception, pool

kids couldn’t use infinity pool, even for certain times. missing tools (screwdriver) in ski room. could offer changing facilities for people checking out but needing to come back to collect bags etc. breakfast could be more reasonably priced especially for kids.

Wonderful, friendly, attentive staff. We really appreciate the extra effort the staff gave to make our stay special. We will definitely recommend your property to friends and family.

Wonderful hotel. Perfect breakfast. I will definitely visit it again.

Nothing.

de luxe

alles was perfect

Beautiful apartment and nice wellness. Front-office friendly.

Back office and management very disappointing. Booked and paid for an apartment with a fully equipped kitchen, but no possibility to cook a meal! There is a kitchen but no cooking hob, no pans nothing. Booked and paid for extra cleaning of the apartment and extra towels but not done/ received. Check the bills very well as lots of mistakes are made. Poorly managed.

Restaurant team and food were great.

The apartment's kitchen was lacking a hob and kitchen utensils. Luckily, we had seen other guests carrying a mobile hob and so after asking for one we got one, too.

Everything, wonderful attention to detail here.

Nothing.

The Penthouse was beautiful and my family (3 small children) and friends were comfortable our whole time. The view and surrounding Westendorf was lovely. The kitchen had a stove top and convection oven/microwave combo along with the cooking tools needed. Coffee maker was regular Nespresso pods👌 We had no issues with heat and slept well.

One of my biggest disappointments was the expectation to have the kitchen cleaned before check out. This is not a cheap resort, having to have the dishwasher clear of clean dishes was a headache I hadn’t planned on having in this ‘luxury’ resort. Sauna was a big reason we picked this resort, it is small and does not have a lot of room to walk around comfortably textile free. Speaking of textile free, this is not enforced and thus was very awkward. The roof top pool was very chilly, we were disappointed. Downstairs pool was comfortable with our children however very small.

NO SKI BUS!!! Prior booking I asked hotel if there will be a ski bus to pick me up and they confirmed on the email that there will be one right in front of the hotel. But it wasn't true, ski bus starts the season only on 25th Dec. I was very upset because I didn't have a car and the choice of hotel was based on bus availability. I had to spend extra 10 euro every time I needed to go to the slopes, come back and go to the city for dinner etc. At the end it added a lot of extra cost to my trip that i didnt plan to spend. I am very upset about this!!

the location, decoration, pool and wellness, golf club, beautiful apartment with gorgeous view. great for both active and relaxing holiday.

Hotel and room are too hot so I didn’t sleep well. They need to turn down the thermostat! Pillows not great either and no pillow options. Restaurant was not good and lots of squabbling among the staff which we as customers picked up on.

Extremely well-designed, organized and wonderful space with everything you need, we felt at home.

Its a beautiful hotel and the rooms/apt are 5 stars.

The hotel is great but not recommended for kids and families as they are not a child friendly hotel not with its facilities nor the restaurant.

location view Facilities of the Kitchen

No facilities for cleaning the apartment No room service The Gym time opening and close No washing machine available when we request to clean the apartment, we paid 40€ for Non satisfied cleaning