Everything about it! The pool the gym the staff very friendly !! Location also really central, close to market convenient store, mall massage and food everywhere. Beach also was very nice with staff over to watch for your stuff. And liked the smell on the lobby the secret scent !! So nice so clean

We have booked for 4 people ! 2 adults and 2 kids 5 and 9 years old! We had to sleep with 3 people in the bed and 1 on the sofa …

Nice buffet but staff does not speak any english

No one speaks english, coffee machine broken

Central location, beachfront

Room and balcony is tiny, hot water tank must be tiny, hair dryer doesn’t work, loud at night, air con is set at 23 and can’t be changed so room is hot at night.

really good location, very convenient parking

I understand it was weekend time, so things were very busy. I am an easy going person, but maybe not the others. The hotel room should be ready at 14.00, I came in at 15.00 and I had to wait for 15-20’. The room when I came in was not really well prepared, missing floor towel, trash was not collected in the toilet area. Breakfast was kind of not good when it was difficult to get a place to sit. And when I got a table, looks like it is ready bit turn out it is not, used chopsticks are still on. the table and I had to change myself, I also told the hotel staff there but no response. I think no matter how busy it is, the hotel should maintain its quality to attract frequent travelers like us. Thank you

The Front Desk Operations, Concierge, and Lobby Attendants were delightful and were always wonderfully courteous, knowledgeable and professional. They were exceptional.

The restaurant was not organized. The host at the doors of the restaurant was not visible... she sat behind the stand and had to come and get my breakfast voucher from me after I was half way into the restaurant. I walked back to what appeared to be a buffet of hot food and was told I was not allowed in that area. Then a nice young woman gave me 2 options and said I could also select from the area in front of the buffet. There was a nice variety of foods. However when my omelette arrived very soon after I sat down, the bacon was hardly cooked, the omelette was cold and my coffee from the coffee station was not even a bit luke warm. The following day, I was planning on going out for breakfast but thought I would give it another try, There wasn't any wait staff around so followed some people into the buffet area because I did not see anyone to direct me, not knowing if I was going to be shooed away again. I quickly retrieved some breakfast items, ate them quickly and headed off into my day.

Customer service- my parents had a couple of minor issues with their room and the manager was very apologetic and dealt with them right away. Location is great, many bars, shops, restaurants nearby and right opposite the beach with free sun beds for hotel guests.

Nothing in particular, a few minor issues like no toilet roll on check in but as mentioned above, quick to fix the issues.

Best breakfast on offer I’ve ever had.

Great location and spacious clean 1 bedroom water front rooms.

Gym has great facilities but needs a little more maintenance. 3 out if 5 treadmills were out of order.