The location was nice and the lobby and rooms were good too.

Non availability of smart TVs, basic luxury amenities like a bathtub caddy tray not available, slow wifi.

The luxury suite was fantastic! Brilliant breakfast. Great location The management trainee (forgot his name) went out of the way to help me. Lovely chap.

Not very flexible staff. There was no water for the last 30mins while we were there but, thankfully, it didn't affect us as we had already packed and ready to leave.

سعة المكان والموظفين المبتسمين دائماً والمطاعم والاكل الجيد

الحمام ورائحته الغير مرغوبه دائماً التصريف تخرج منه رائحة كريهه الاسعار مرتفعه كثيراً

Perfect location, clean and comfy. Rich breakfast buffet, nice bar at the pool garden. But first of all the super helpful and friendly staff led by Ms. Pratima.

We had a very pleasant stay, all of the employees we interacted with were keen to help and make our stay enjoyable. Food and facilities were good. We had a lovely meal and I would stay again if in the area.

Our room had a very musty smell due to a leak which we reported, but when the lady from reception came she sniffed the air and said she couldn’t smell anything, conversation over.

I liked everything in the hotel. The staff were very friendly especially Mr Sayak. When we checked in our room was not ready so I invited guests for lunch at their restaurant. Mr Sayak treated our guests with courtesy served and recommended excellent meals. It was a great experience being served by him. Thank you!

The buffet was not so impressive. Could have been better. Also, they dont have a barber shop or such facilities on site. They do have a Salon but no barber :).

Ambience , great food, clean and spacious rooms, great location with view of ulsoor lake., amazing and cordial staff

Nothing

Lounge access was good and so was the breakfast. Really enjoyed the food

The bed was exceptionally soft. After checking in and seeing the bed we asked for a harder mattress but it wasn't available. They suggested putting plywood with duvet on top but we did not opt for that. Next time we'll make that request before check-in I suppose.

Beautiful hotel, the staff were amazing and very helpful, the hotel was spotless and the facilities were beautiful

There was nothing I didn't like

Modern and contemporary

Nothing

The staff of the dining room is extraordinary!

The room , location is comfortable. Room is spacious and the lake view is nice. The buffet breakfast has quite the variety (Indian, Asian, continental etc) with live Indian traditional music everyday. The staff are also quite attentive and the housekeeping staff do quite the job.

The card payment machines must be improved. For both domestic and international cards !! The card gets declined and we have to try the payment atleast a couple of times before payment. This happened everytime me and colleagues tried to pay..

Location , well designed hotel !

Can’t say

A modern hotel with a variety of facilities onsite that provide a comfortable stay.

I have never experienced something like this in any other hotels around the world. 1. The cleaning personnel, while cleaning my room, placed my !passport! into the safe and didn't inform me for 2 days. Once I discovered that my passport is not in the room, it took them 2 hours to let me know that apparently my passport is in the safe, to which I don't have a code. 2. I forgot a bag with sports shoes in the lobby and asked 2 different duty managers for 2 days to check where they are. Both times, they said that they could not locate my bag. Only when I insisted in person to check where my bag went, they spent a few hours telling me that apparently cleaning personnel took my bag and left it in the maintenance room without submitting it to lost & found. 3. The final drop was that I asked to deliver a bag into my room and again discovered later that it was not done. Nobody really apologized for all these misfortunes or offered anything to smooth my stay there. So if you want peace of mind for your belongings and careless stay, don't choose this hotel!

clean service is good