Was fair but below the expectations of a 5 star hotel

Though I was given a “upgrade” but upgraded suite Room was too low and too near to traffic. Kept hearing ambulance siren the night through. May be better with a good sound insulating thicker curtain

We are very disappointed in this hotel what they ahow in their Booking.com profile were all fake.

They only inform us that the room we availed was not available when we arrived at the hotel. They transfer our room twice There are many cockcroaches Facilities are dirty Kitchen equipement can't be used.

You can't sleep there any longer than 8am, due to construction work going on at the next floor. Half of the power sockets are not working. Bath taps are terribly leaking

Bed is okay. Location is in the down town and connecting to big shopping mall.

Room is under construction, smells of painting, Traffic surrounding the hotel is very terrible. Food selections are nothing special. I have problem one day in the morning that hot water did not flow.

Breakfast was awesome. Many selecitons. The room and the bathroom were very good and comfortable.

I had trouble getting the invoice and seeking reimbursement from my company. The hotel didn't provide the invoice, and the booking service also mentioned that they don't provide invoices.

Unchaining good service

Good staff

The hotel is linked with a big shopping mall, very convenient The renovated room is spacious and comfortable Staff are friendly and polite

No

The bed was comfortable.

The value for money was not there, when I think of Crowne Plaza, I had high hopes for the money that was paid, from the lobby to the room to the elevators even, nothing seem to be a wow factor. Very basic hotel.

Bravo to the staff for being genuinely warm and quick to assist. Special mention goes to the pleasant lady who checked us in, the person who facilitated our laundry request and the staff of 7 Corners for being attentive. The people are the hotel's best assets. The room was amazing - very clean and big. We were given Rm. 1011 that had a good city view and the pool below. The room had a ceiling to floor window.

None observed.

Almost everything I liked. The room was bigger than I expected, as well as the bathroom. I even liked the phone in the bathroom haha staff was amazingly friendly and helpful towards the quest. I recommend this hotel, especially the King Premier Room. The rooms are also noise proof even when there were other guests with children in the room next door (or it was the children of their visitors). 10 minutes walk to SM Megamall. I did not try to pool, so I won't say anything about that.

Just a suggestion: place better and more visible signs pointing to the correct hallways to the mall. The sign of the 4th floor is hidden behind a corner wall. The sign that is visible does not state the direction of the mall entrance. And on the third floor we also couldn't find it.

Breakfast was great. The location was excellent and central. Staff went over and beyond.

The facilities are old past it’s prime. It dampened the ambience to see mismatched decor, old carpets and banged up walls.

the location is good

all equipements are old / the carpet in the room smell old / the water in the bath pale yellow show it is not clean / towels rigid / forget the second night to put the bath robe / windows with holes and we can feel the air enter in the room / sofa not clean and old / bad maintenance of the corridor / half lifts don-not work / swimming pool old and not nice / corridor lift to swimming pool not clean …

The staffs are helpful, accomodating and friendly

The elevator always broken down and dusty inside the room. Place needs some renovation bit old. Needs to have table and also laundry service was too expensive for each piece or item.

location

carpet was old. my allergies got hyped pool was only up to 8pm, and the beach towels werent allowed to bring into the hotel room

It's accessible and very accommodating staff

NA

the bathroom is not ideal for kids, the shower area is very slippery. water temperature is a little difficult to manage, quite an effort to have a warm shower. but all else was a 10!

everything