Place and staff Fantastic

Nothing

Everything was fantastic and good service was provided.

No complaints.

Part of/ close to Irene farmers market

Locatie is prachtig

Slaapbank voor de kinderen was van slechte kwaliteit. Verder was de kamer prima.

The facilities - picnicking, walks, the whole setting, the serenity around it, etc

Breakfast pricing a bit steep

We loved the picnic, and the spa area where we got to spend the rest of our day. The farm breakfast restaurant was fair better than the main hotel.

The buffet food was super dry, the fish was the worst dish. The waiter should try the food or at-least have the knowledge of the menu, it was just very disappointing. It such a beautiful place you would think the meal will match :(.

The location was peaceful and relaxing.

wonderful staff, beautiful environment, great well appointed rooms.

Une situation exceptionnelle entre un terrain de golf, une ferme et une réserve ornithologique. Vue sur un lac très agréable et confort des chambres et repas de très bonne qualité.

Rien

1. Food- had bruch was lovely. 2. The reception are and resturant outside seating great location.

1. The check-in process needs to go faster, especially if one booked via booking.com. 2. Ladies' bathrooms had no soap to wash your hands - both dispensers were empty 3. Our bfast waiter..omg, can he get any slower?? 4. Even on a previous visit, another older zeaiter was very sloooooow. 5. Please invest in new bed sheets. During African Pride days, bed sheets were crips, and now they are old and looked not ironed. makes you feel like someone was just sleeping in that bed.

Everything, friendly staff, service & comfort

Nil

Stunning hotel and rooms

Expected more of the restaurant, very limited menu

The room itself was good. The view of the grounds and lake from the room was beautiful. Breakfast and dinner were all very good, and the atmosphere and scenery was natural, calm and relaxing. The walking trail was also nice.

I was put in a room right next to a room and a few rooms down the line and also above where building repairs were being done. It was very noisy and defeated the whole purpose of leaving my home to have a calm and relaxing time away. I complained to the staff on the evening of the 6th. I enquired why I had not been informed prior, and they asked if I would want to change rooms. Available room was an upstairs room, though nice, it was a standard room and had no view and balcony compared to my King room on the ground floor with a lake view. I was then asked to speak to the supervisor in the morning of the 7th who would sort me out which I did. I got to know that the work was going to continue again that day from 11am till 6pm. In addition, I had to pay the current room rate if I had to move which was more than what I had paid for the King room. I had to endure the inconvenience they had caused me and all I received was an apology. I spoke with another supervisor as I checked-out and expressed my unhappiness with the room experience, Again, only an apology was received and no compensation whatsoever. She said they would get back to me, but I am yet to hear from the establishment. The TV channels were also not too good. Other than the noisy building works nest to my room, the experience was great.

Food was not amazing.

Very beautiful setting and the rooms were also very good.

Room and service from staff. Food was also good.

Bigger bar area.

Nothing

Staff, cleanliness level, value for money and food.

We requested a picnic and they offered us dirty blankets and the food was also dry and not fresh for the picnic

The beautiful Farm

The cold and absence of heaters

Was nice and clean everything in place

Nothing

The oxtail was a bit sweet, didn’t quite enjoy it

Beautiful grounds and setting. The room was lovely and bed super comfy. The staff were friendly and helpful.

A group of drunk youngsters booked into the room next door to ours at 2am, made a terrible noise, loud music and shouting. The phones were not working in the room so we had to walk to reception to complain. Despite sending security to ask them to be quiet, they didn't quiet down. As a result we didn't sleep that night and felt our peaceful getaway had been ruined.

The room was spacious, clean and lake facing , just exactly what I had ordered, amazing bathroom . There was quite a wide variety on the breakfast menu and the restaurant very clean . For Dinner I had room service and the service was also quite excellent .

Even though the room was supposed to have been non-smoking but there was such a strong nicotine odour in the room. The door had no security latch and I was very anxious the whole night but it was fixed immediately after reporting it to the room attendant. I had a rather unpleasant experience on the last day of my stay in the breakfast room. The supervisor on 2 occasions had sent a waitress over to my table whilst having breakfast 'reminding' me to settle my bill and on both the occasions I did convey this to the waitress, it was such an unpleasant experience.