This is a pleasant resort set back from the street so you do not hear the usual bustling of Bali. The pool is lovely and there seemed to be enough sun lounges for everyone. The staff are friendly. When I checked in, I was allocated a room by the pool. We arrived in the afternoon and they had music pumping by the pool. My room whilst clean, was not suitable as I could hear the music with the door closed and being on the ground floor (level 1) there were chairs out the front to sit on but the "patio" out the back was not appealing and the door did not lock, although there seems to be some sort of clear roofing, it did not feel secure. Based on this, I requested to change rooms. The hotel was accommodating which I appreciated as my stay would have not been anywhere near as good if I'd not spoken up. I would suggest asking for a room on floors 3 or 5 (there is no 4th floor) The food in general was ok, and I enjoyed the chicken burger by the pool and the satay sticks.

We tried the day spa and it wasn't as good as what the reviews had us believe. The massage was lovely but very expensive compared to other quality day spas in Seminyak. We had other treatments which we had refunded. The breakfast buffet was hit and miss. We were there for Nypei day (day of silence and Bali shuts down and you can't leave the hotel) which was ok however the dinner that we were asked to prebook was chaotic as there was a small window before sunset that the restaurant opened and everyone seemed to want to eat at the same time. Having a set time would have made things much smoother and the food was average.

as we didn't arrive until nearly 1.30 am, I was pleasantly surprised by how organised the Reception staff were; the welcome drink was very well received and the online checkin certainly speeded things up. Breakfast was varied, and plentiful and the staff were very attentive. Our room attendant was Dewa Surya: his care and concern for us was outstanding; the room was always clean, and tidy and if we needed anything, he always tried to get it for us.

We had an issue with the safe on 2 occasions :the first time re setting the combination worked, and the second time it could not be fixed. Luckily it was the day before we were leaving so it didn't inconvenience us too much.

Two bedroom suite great for a young family

We were forced to pay twice, notwithstanding multiple conversations about this both before and during our stay. We had paid in full months before arrival, however that credit card was stolen. Because we couldn’t show this card, they forced us to pay again. We tried to avoid and had the staff hounding night and day for the (double) payment, which was stressful. We have a young family and are on a single income so this situation really impacted our holiday.

Spacious Room, Breakfast and location

Everything about the resort was great. Good breakfast with lots of choice. Rooms were comfy with large Balcony. Thre are 2 pools. 1 Main pool and 1 childrens pools which we liked as well as it was a little warmer. Staff were extremely friendly and helpful.

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I loved the serenity of the resort - even though it's close to the beach and busy shop area as soon as you get to the resort you can't hear the noise or traffic and the beautifully maintained gardens and environment is so peaceful and relaxing- exactly what I want. All the staff we encountered from check in to pool to restaurant were so friendly. Breakfast was great! We also really appreciated the restaurant preparing our breakfast to go for our early departure- it was so nice and made our morning so much easier. The Anjali Spa was so nice and I didn't realise how big it was and how many staff were there. Thanks Anggira for my massage which was so relaxing. The family pool was perfect for us and enjoyed the afternoon tea. Also got laundry done which was great. Wish we could've stayed longer. Thankyou to everyone there.

Not the hotels fault - but because we have two girls under 4, the pool villa made things a little tricky with safety. But next time I would just book a non pool villa if there was one.

Lovely pool area and apartments. Close to the beach

Our room was lovely and clean. Plenty of storage. Staff so lovely. Restaurant very nice, meals good. Fantastic breakfast buffet! Close to shopping and restaurant. 5 minute walk to the beach.

Nothing! We loved it!